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Does anybody else have problems trying to sign in to their cic account?

Does anybody else have problems trying to sign in to their cic account?

Old Apr 17th 2019, 7:28 am
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Default Does anybody else have problems trying to sign in to their cic account?

Hi, just wondering if anyone else has problems signing in to their cic account to check their application status? We try and log in to ours using the ‘GC Key’, and although it says we are logged in, it takes us straight back to the homepage to sign in again. We’ve always had this problem and it can take us up to 10 times of trying, to get logged in, but over the last couple of weeks, we’ve managed to log in once, after repeatedly trying. We’ve tried changing our passwords, logging in on different devices, but still nothing. Are we doing something wrong?! Is there an easier way that we don’t know about?! TIA!
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Old Apr 17th 2019, 8:34 am
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Default Re: Does anybody else have problems trying to sign in to their cic account?

Yeah, happens to my wife when using firefox. Works fine for me, on the same computer. Open a "New Private Window" or incognito mode. That should resolve the issue!
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Old Apr 17th 2019, 9:02 am
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Default Re: Does anybody else have problems trying to sign in to their cic account?

It has happened to me on several occasions, usually a cache clear and wait 30 minutes solves it, but it is very frustrating. Sometimes worth checking IRCC's Twitter feed because they usually tweet about outages that can't be fixed in a few minutes.
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Old Apr 17th 2019, 9:03 am
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Default Re: Does anybody else have problems trying to sign in to their cic account?

And in fact they just posted
yesterday about online services being down.
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Old Apr 17th 2019, 4:23 pm
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Default Re: Does anybody else have problems trying to sign in to their cic account?

Thanks for your help guys.. I actually managed to log in today! It’s so very frustrating though.... at least it stops me from being a stalker of my account and progress!
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