Originally Posted by misskatpaw

Hi,
Don't know if it will help you, but we brought our Springer Spaniel over here in Sept. Manc-Vanc. We too had no idea what to expect.

Turned up at the check-in area. I left the relatives, husband, dog & belongings outside while I went in and asked what the heck do we do with the dog. They just smiled and said i should just walk her in with us.

We then got to the check-in desk quite quickly as we'd booked priority check-in (AirTransat) and a lovely gentleman called Peter, came over and said, "oh we've been expecting a lovely springer spaniel" promptly making a fuss of her! He then asked if he could take her while we did our paperwork etc., she happily went off with him and she was greeting the queue and getting on the bag weighing conveyor belts, getting stroked by the check-in girls and having a right old time!

Peter then explain everything (where she had to be and by what time and where we could take her for exercise, what was going to happen etc) and he gave me all the stickers for the crate & everything I needed.

We then brought her back to the check-in desk at the required time and she then had to go and have her crate swabbed for narcotics. Don't recall them swabbing the dog! Peter then explained what other animals were on the flight and that she would be in her crate next to another dog who she could talk to! I then left her in Peter's capable hands.

When we were called to the gate for boarding, Peter came to find us to reassure us she'd got on the flight ok and that she was fine. He said the baggage handlers had been making a fuss of her through the bars and that they all knew her name (he'd written it on the label for them, he told us!). I was a little bit emotional due to the whole situation and his kindness and reassuring nature was very soothing!

THEN! Finally, just before the doors were closed for departure, Peter came to see us AGAIN and he had taken a photograph of her in her crate in the hold, with her nose up to the door and he said she was fine and not to worry. So I tried not to worry and to enjoy the flight as much as possible.

I did mean to write to someone about how good he was, but with everything going on, I never did. I hope I said thank you enough at the time.

Hope this helps you in some way.
Katie

Originally Posted by misskatpaw

Hi,
Don't know if it will help you, but we brought our Springer Spaniel over here in Sept. Manc-Vanc. We too had no idea what to expect.

Turned up at the check-in area. I left the relatives, husband, dog & belongings outside while I went in and asked what the heck do we do with the dog. They just smiled and said i should just walk her in with us.

We then got to the check-in desk quite quickly as we'd booked priority check-in (AirTransat) and a lovely gentleman called Peter, came over and said, "oh we've been expecting a lovely springer spaniel" promptly making a fuss of her! He then asked if he could take her while we did our paperwork etc., she happily went off with him and she was greeting the queue and getting on the bag weighing conveyor belts, getting stroked by the check-in girls and having a right old time!

Peter then explain everything (where she had to be and by what time and where we could take her for exercise, what was going to happen etc) and he gave me all the stickers for the crate & everything I needed.

We then brought her back to the check-in desk at the required time and she then had to go and have her crate swabbed for narcotics. Don't recall them swabbing the dog! Peter then explained what other animals were on the flight and that she would be in her crate next to another dog who she could talk to! I then left her in Peter's capable hands.

When we were called to the gate for boarding, Peter came to find us to reassure us she'd got on the flight ok and that she was fine. He said the baggage handlers had been making a fuss of her through the bars and that they all knew her name (he'd written it on the label for them, he told us!). I was a little bit emotional due to the whole situation and his kindness and reassuring nature was very soothing!

THEN! Finally, just before the doors were closed for departure, Peter came to see us AGAIN and he had taken a photograph of her in her crate in the hold, with her nose up to the door and he said she was fine and not to worry. So I tried not to worry and to enjoy the flight as much as possible.

I did mean to write to someone about how good he was, but with everything going on, I never did. I hope I said thank you enough at the time.

Hope this helps you in some way.
Katie

Originally Posted by alcat2010

Hi Dave and Ailsa!

I havent been on this website for what feels like ages! (last july after we were scunnered by cic pulling the plug on fsw apps..

but anyways, ive not had a chance yet to read all of these pages, but from what ive quickly glanced over on your timeline it looks like you are closer to your canadian dream! really pleased for you all. Its been a long wait and im sure itl be plain sailing from here on in.

Im sure the boys will benefit in the long term growing up in suburbs of canada as opposed to the schemes of glasgow!

Good luck guys

Al

Originally Posted by Dave n Ailsa

Thanks for that Katie

We too are going with Air Transat, so hopefully they will be equally as helpfull in Glasgow

Originally Posted by RbjdtbBurwash

Thanks Katie, that's really re-assuring to read.
It will be Air Transat from Gatwick for us, so hope we have as good experience as you did.

Originally Posted by Ailsa n Dave

Hi MissKatPaw,

Thanks so much for posting that!!! Very re-assuring... I really can't see the Glasgow handlers being that nice but you never know! The thought of walking into the airport and taking Hemi to the check-in desk is definitely freaking me out somewhat!

Hey Alcat!
Thanks for thats and yes finally coming together thankfully. What are your plans now? Still wanting to go?

Ails