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Car warranty - Suzuki

Car warranty - Suzuki

Old Mar 4th 2023, 1:34 pm
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Default Car warranty - Suzuki

Does anyone know if a new owner decides to have car serviced by non-Suzuki service centre does a warranty become invalid?
I've "sold" my Suzuki SX4 S-Cross, waiting for delivery of new car. No monies will be exchanged until new car has been collected and new owners are ready to pay for the car but they seem to think if they get car serviced by non-Suzuki service centre the warranty will not be affected.
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Old Mar 4th 2023, 5:50 pm
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Default Re: Car warranty - Suzuki

Originally Posted by FenTiger
Does anyone know if a new owner decides to have car serviced by non-Suzuki service centre does a warranty become invalid?
I've "sold" my Suzuki SX4 S-Cross, waiting for delivery of new car. No monies will be exchanged until new car has been collected and new owners are ready to pay for the car but they seem to think if they get car serviced by non-Suzuki service centre the warranty will not be affected.
They are correct.

Since October 2003, European Block Exemption Regulations 1400/2002’ (BER) means that you can use any garage to service your new car without invalidating the manufacturer’s warranty. This regulation only covers cars in their original new car warranty. Any additional warranty cover products you purchase will not be subject to this regulation and you should check your contract.

However you need to get proper receipts and be able to show that original parts were use. If you do have a warranty claim expect a bit of a fight if the claim involves any item that requires servicing because the first take of the manufactures will be that without main dealer servicing they have no way to know if the servicing garage was qualified to service the car and that the quality of service was adequate. You will then have to show that the servicing was up to standard for the claim to proceed. hence the need for proper receipts and records.

Another point to think about is that as your suzi is a hybrid so it has a high voltage battery (140 V ) which will need specialist training for the garage due to the dangers of high voltage DC power, so getting a 'local' garage to do the servicing may not be easy.

(aside note full EVs or some PHEVs have batteries of about 400 V so these have even more dangers)
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Old Mar 4th 2023, 6:45 pm
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Default Re: Car warranty - Suzuki

Originally Posted by Peter_in_Hungary
They are correct.

Since October 2003, European Block Exemption Regulations 1400/2002’ (BER) means that you can use any garage to service your new car without invalidating the manufacturer’s warranty. This regulation only covers cars in their original new car warranty. Any additional warranty cover products you purchase will not be subject to this regulation and you should check your contract.

However you need to get proper receipts and be able to show that original parts were use. If you do have a warranty claim expect a bit of a fight if the claim involves any item that requires servicing because the first take of the manufactures will be that without main dealer servicing they have no way to know if the servicing garage was qualified to service the car and that the quality of service was adequate. You will then have to show that the servicing was up to standard for the claim to proceed. hence the need for proper receipts and records.

Another point to think about is that as your suzi is a hybrid so it has a high voltage battery (140 V ) which will need specialist training for the garage due to the dangers of high voltage DC power, so getting a 'local' garage to do the servicing may not be easy.

(aside note full EVs or some PHEVs have batteries of about 400 V so these have even more dangers)
Thank you so much for your reply. Hopefully my friends son is very switched on. He's my healthcare, building insurance and car insurance agent. Had to check. Both his parents, who are buying my car are deaf, amd having been ripped off by similar in UK I'm very wary but jeez when I show a single element of suspicion they all
get so upset!
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