Hairdresser Mishap - what are my rights?
#1
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Joined: Mar 2008
Posts: 241
Hairdresser Mishap - what are my rights?
It's been a LONG while since I last posted ... but I need your wisdom!!!
Last Tuesday I went to a hairdresser here in Provence to have my hair straightened "lissage japonais" a treatment I've had 3 times before in Dubai - I couldn't do it whilst I was pregnant or breastfeeding, and since I am currently neither I decided to go for it.
I found a salon who could do it - went for a consultation and booked my appointment. The woman who owned the salon did the consultation and asked for deposit. I paid my deposit and 3 days later was in the chair having the treatment I so longed for but it was done by someone else.
Fast forward to Friday, I followed all their instructions and what I know from the past and didn't get my hair wet etc .. and after the first wash I realised that my hair, on one side was breaking a few mms from the root - and worse still at the front of my hair. It's like I shaved that part - I called them, went in and I feel that they fobbed me off with a pot of posh conditioner ... now, I have noticed that my hair is falling and breaking a lot more - I KNOW the treatment wasn't done correctly and I am seriously upset as I am €220 down and the drama queen in me thinks I will be bald pretty soon ...
the reality is they messed up and there is little they can do now to fix it - what are my rights?
Last Tuesday I went to a hairdresser here in Provence to have my hair straightened "lissage japonais" a treatment I've had 3 times before in Dubai - I couldn't do it whilst I was pregnant or breastfeeding, and since I am currently neither I decided to go for it.
I found a salon who could do it - went for a consultation and booked my appointment. The woman who owned the salon did the consultation and asked for deposit. I paid my deposit and 3 days later was in the chair having the treatment I so longed for but it was done by someone else.
Fast forward to Friday, I followed all their instructions and what I know from the past and didn't get my hair wet etc .. and after the first wash I realised that my hair, on one side was breaking a few mms from the root - and worse still at the front of my hair. It's like I shaved that part - I called them, went in and I feel that they fobbed me off with a pot of posh conditioner ... now, I have noticed that my hair is falling and breaking a lot more - I KNOW the treatment wasn't done correctly and I am seriously upset as I am €220 down and the drama queen in me thinks I will be bald pretty soon ...
the reality is they messed up and there is little they can do now to fix it - what are my rights?
#2
Joined: Mar 2007
Posts: 10,551
Re: Hairdresser Mishap - what are my rights?
It's been a LONG while since I last posted ... but I need your wisdom!!!
Last Tuesday I went to a hairdresser here in Provence to have my hair straightened "lissage japonais" a treatment I've had 3 times before in Dubai - I couldn't do it whilst I was pregnant or breastfeeding, and since I am currently neither I decided to go for it.
I found a salon who could do it - went for a consultation and booked my appointment. The woman who owned the salon did the consultation and asked for deposit. I paid my deposit and 3 days later was in the chair having the treatment I so longed for but it was done by someone else.
Fast forward to Friday, I followed all their instructions and what I know from the past and didn't get my hair wet etc .. and after the first wash I realised that my hair, on one side was breaking a few mms from the root - and worse still at the front of my hair. It's like I shaved that part - I called them, went in and I feel that they fobbed me off with a pot of posh conditioner ... now, I have noticed that my hair is falling and breaking a lot more - I KNOW the treatment wasn't done correctly and I am seriously upset as I am €220 down and the drama queen in me thinks I will be bald pretty soon ...
the reality is they messed up and there is little they can do now to fix it - what are my rights?
Last Tuesday I went to a hairdresser here in Provence to have my hair straightened "lissage japonais" a treatment I've had 3 times before in Dubai - I couldn't do it whilst I was pregnant or breastfeeding, and since I am currently neither I decided to go for it.
I found a salon who could do it - went for a consultation and booked my appointment. The woman who owned the salon did the consultation and asked for deposit. I paid my deposit and 3 days later was in the chair having the treatment I so longed for but it was done by someone else.
Fast forward to Friday, I followed all their instructions and what I know from the past and didn't get my hair wet etc .. and after the first wash I realised that my hair, on one side was breaking a few mms from the root - and worse still at the front of my hair. It's like I shaved that part - I called them, went in and I feel that they fobbed me off with a pot of posh conditioner ... now, I have noticed that my hair is falling and breaking a lot more - I KNOW the treatment wasn't done correctly and I am seriously upset as I am €220 down and the drama queen in me thinks I will be bald pretty soon ...
the reality is they messed up and there is little they can do now to fix it - what are my rights?
#4
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Re: Hairdresser Mishap - what are my rights?
Thanks Ka Ora and dmu ... will go back on Tuesday and see what they say ...
#5
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Re: Hairdresser Mishap - what are my rights?
Hi beigey
Where are you exactly? I am in Vaucluse too and both myself and a friend had a bad experience in a local salon, though nothing as dramatic as you! These days I have a very good hairdresser who comes to the house and has also become a friend.
I could call her and ask advice if you like.
Where are you exactly? I am in Vaucluse too and both myself and a friend had a bad experience in a local salon, though nothing as dramatic as you! These days I have a very good hairdresser who comes to the house and has also become a friend.
I could call her and ask advice if you like.
#6
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Re: Hairdresser Mishap - what are my rights?
I'm in St Saturnin les Avignon - 15 mins from Avignon
#7
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Re: Hairdresser Mishap - what are my rights?
Hi beigey
I am not far from St Sat les Apt (!), we were in Avignon yesterday enjoying the glorious weather -not!
How have you got on so far? Would you like my to ask Sandrine's advice/opinion?
I am not far from St Sat les Apt (!), we were in Avignon yesterday enjoying the glorious weather -not!
How have you got on so far? Would you like my to ask Sandrine's advice/opinion?
#8
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Re: Hairdresser Mishap - what are my rights?
Thanks grannybunz - yes the Mistral we are having is wonderful URGH!- I saw my hairdresser yesterday who said I should go back and demand at least €100 back as it's really messed up. I just haven't been able to go or call as I have a sick 2 yr old at home and juggling her fever and work (DH is away) so I plan to call tomorrow and go in next week. Sadly there is nothing they can do to fix it
#9
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Re: Hairdresser Mishap - what are my rights?
Thanks grannybunz - yes the Mistral we are having is wonderful URGH!- I saw my hairdresser yesterday who said I should go back and demand at least €100 back as it's really messed up. I just haven't been able to go or call as I have a sick 2 yr old at home and juggling her fever and work (DH is away) so I plan to call tomorrow and go in next week. Sadly there is nothing they can do to fix it
At the very least the hairdressers should reimburse entirely, they have professional insurance, and even some compensation for your "suffering". It's in their interest to keep a client satisfied....
#10
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Posts: 803
Re: Hairdresser Mishap - what are my rights?
Thanks grannybunz - yes the Mistral we are having is wonderful URGH!- I saw my hairdresser yesterday who said I should go back and demand at least €100 back as it's really messed up. I just haven't been able to go or call as I have a sick 2 yr old at home and juggling her fever and work (DH is away) so I plan to call tomorrow and go in next week. Sadly there is nothing they can do to fix it
Unless you get a prompt and satisfactory reply you should inform them that you will take legal advice.
She added, only half joking, La Provence would lap the story up!
Hope the little one is feeling better - there are a lot of bugs doing the rounds at the moment.
#11
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Joined: Mar 2008
Posts: 241
Re: Hairdresser Mishap - what are my rights?
Thanks - that is interesting information - I called them Friday and they said I need to send a letter and they will reimburse me - I know the woman who did the treatment cannot have been trained properly. It's all quite depressing - I wish I'd never done it now ... thank you again for giving me more to consider when writing the letter.
(and thanks my little one is on the mend, she's been home for a week on antibiotics with a chest infection)
(and thanks my little one is on the mend, she's been home for a week on antibiotics with a chest infection)