"Waiting for Decision" Process

Old Jul 12th 2017, 5:23 pm
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Default "Waiting for Decision" Process

Does anyone know what is exactly meant by this status ? e.g :

- the case is assigned to a worker and several checks are being run
- the case is assigned to a worker but this doesn't mean he/she started working on it yet and it's waiting in case worker's queue

if the first one ; i'm really wondering what kind of checks could be run that will take weeks/months to complete - am i being too naive ?

any comments/experiences will be appreciated

thanks
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