Originally Posted by Pollyana

SanDiegoGirl has told you what to do. Read her post again.

Originally Posted by uddin0

where do i complain?

Originally Posted by SanDiegogirl

https://www.gov.uk/government/organi...ints-procedure

Also, write to the office which sent your refusal letter - get your solicitor to complain for you; this is what you are paying him for.

Also read the following thread - 'greenwell' also had a refusal due to missing document. He complained etc and has links in the thread detailing where to contact.

Spouse Visa Rejected but All Documents Provided

Originally Posted by uddin0

I already emailed them. and my solicitor is advising for a appeal.

Originally Posted by SanDiegogirl

Under what grounds for an appeal?

Originally Posted by uddin0

wrongly refusal..we meet the financial requirement. and we provided 6 month payslip.

Originally Posted by BritInParis

An administrative review is what you want rather than an appeal.

Originally Posted by uddin0

its only appeal, no option for administrative review.

Originally Posted by Highfigh

Originally Posted by maria0991

As above said.. Do not appeal. I talk once to a solicitor because me too i was refused to lacking of documents well obviously i provided everything. He said that i should not appeal since this is not our error. What i did is same above. We write an email of complain to [email protected] and include the documents they said were lacking plus our table of contents plus my husband's cover letter as it is stated in his letter. We did not yet involve our MP. we receive a response from visa.info that our decision was overturn. So keep on fighting.

Originally Posted by uddin0

Hi maria, we have appeal and also at the same time i emailed the complaints. i got no response from them..its been over 3 weeks..how long did your complaint take? whats was the reason for ur refusal?

Originally Posted by Abhinay_Singhal

Hi,

i just want to share my experience with everyone whos is going through a spouse visa application with the UKVI. I understand how frustrating and annoying this can be as I have recently gone through the procedure for my wife in (India) .

So, after contemplating I submitted a priority application. I did a lot of research on this and from personal experience I will always suggest a priority application if you can afford it.
So, do not expect emails from UKVI as they can be delayed and it doesn't make sense sometimes.

So, we waited around 30 working days until we received a text to confirm a decision was made. I was 99% confident that my wife's visa will be approved as all my documentation was near enough perfect. But... ey SURPRISE SURPRISE IT WAS REFUSED!!!!! Reason - not providing them with all the payslips (I CLEARLY HAD, as the documents i received back from UKVI had ALL my payslips). Again after a lot of research I gathered UKVI's clerical staff are quite incompetent and refuse a lot of applications as they don't really photocopy everything (on purpose or not, no one knows).

Obviously we got even more stressed but i didn't want to give up. A lot of people said either APPEAL and be prepared to wait 6 - 12 MONTHS or just a new application (which is not fair as ALOT of money and again another 2-3 months)

SO, I LOOKED AT ALL POSSIBILITIES TO GET TO UKVI AND GET THIS REFUSAL EITHER RECONSIDER OR OVERTURNED AND BELEIVE ME ITS NOT EASY BUT WHERE THERE IS A WILL THERE IS A WAY!

So, FIRSTLY I complaint to my local MP who then emailed UKVI requesting a reconsideration. SECONDLY, I emailed them (costs around £5 through gov.uk website). THIRDLY I complaint to them, [email protected]. FOURTH, I sent an email to Data Protection Officer on [email protected]. FIFTH I emailed every single department related to UKVI and home office (Told you it wasn't easy).

Then, I waited 2 weeks. No response. Third week i received an email from Visa.Sheffo telling me they can't RECONSIDER as according to their system they didn't have all my payslips. Same day, I received email from complaints saying can't discuss my wife's application with me due to gdpr regulations. Also, received an email from dpo.

So, I replied to first email to Visa.Sheffo pleading them to understand the situation and we did everything possible. Also, without them even asking for it, I attached all my payslips and financial documents and sent it. I did the same with complaints department and attached my wife's consent for me to be authorised. A couple days later I received an email from Sheffo and complaint. Sheffo telling me they have overturned my wife's visa and complaint saying as it's been resolved they will be closing my complaint.

FROM THE INITIAL REFUSAL IT TOOK US ONLY 3 WEEKS TO GET A VISA. I SAY ONLY 3 WEEKS BECAUSE A LOT OF PEOPLE WITHOUT TRYING ENOUGH JUST APPEAL AND WAIT MONTHS. SO, PLEASE IF YOUR DOCUMENTS ARE CORRECT, DON'T GIVE UP!!

IF ANYONE HAS ANY QUESTIONS PLEASE FEEL FREE TO ASK ME, I WANT TO HELP AS MUCH AS I CAN HENCE WHY I HAVE WRITTEN THIS LENGTHY POST.

GOOD LUCK EVERYONE

Originally Posted by cfrsh91

Just had exactly the same thing, refused on grounds of 3/6 payslips not submitted yet they returned the originals and kept the photocopies I submitted.. So they have them somewhere!
Do you have a list of the various email addresses you sent your complaint to, as I want to go down the same path?

Originally Posted by uddin0

Hi maria, we have appeal and also at the same time i emailed the complaints. i got no response from them..its been over 3 weeks..how long did your complaint take? whats was the reason for ur refusal?