Non straightforward cases anyone? From late Feb/early March. Still no decision made
Jul 12th 2018, 9:15 pm
#31
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Joined: Jul 2018
Posts: 18
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi crafty8
May I know have you got any reply from UKVI about your compliant?
We got an email from UKVI today about our complaint.Mainly,they say as the following:
Based on the information available, I am unable to uphold your complaint.
While I understand that this is not the response you would like, we remain unable to give an indication as to when your application will be concluded. I should clarify that while we aim to conclude such applications within our published service standard, this is not possible in all cases. In some cases, additional enquiries or checks may be required and in these circumstances, we cannot conclude an application until these have been completed.
I can confirm, however, that the information that has been provided in relation to Ms Gao's current medical condition has been escalated to the casework team, with a request that your application be completed as a matter of priority. Based on this, we will aim to conclude your application as soon as it is possible to do so.
May I know have you got any reply from UKVI about your compliant?
We got an email from UKVI today about our complaint.Mainly,they say as the following:
Based on the information available, I am unable to uphold your complaint.
While I understand that this is not the response you would like, we remain unable to give an indication as to when your application will be concluded. I should clarify that while we aim to conclude such applications within our published service standard, this is not possible in all cases. In some cases, additional enquiries or checks may be required and in these circumstances, we cannot conclude an application until these have been completed.
I can confirm, however, that the information that has been provided in relation to Ms Gao's current medical condition has been escalated to the casework team, with a request that your application be completed as a matter of priority. Based on this, we will aim to conclude your application as soon as it is possible to do so.
Jul 12th 2018, 10:00 pm
#32
Just Joined
Joined: Jun 2018
Posts: 21
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi crafty8
May I know have you got any reply from UKVI about your compliant?
We got an email from UKVI today about our complaint.Mainly,they say as the following:
Based on the information available, I am unable to uphold your complaint.
While I understand that this is not the response you would like, we remain unable to give an indication as to when your application will be concluded. I should clarify that while we aim to conclude such applications within our published service standard, this is not possible in all cases. In some cases, additional enquiries or checks may be required and in these circumstances, we cannot conclude an application until these have been completed.
I can confirm, however, that the information that has been provided in relation to Ms Gao's current medical condition has been escalated to the casework team, with a request that your application be completed as a matter of priority. Based on this, we will aim to conclude your application as soon as it is possible to do so.
May I know have you got any reply from UKVI about your compliant?
We got an email from UKVI today about our complaint.Mainly,they say as the following:
Based on the information available, I am unable to uphold your complaint.
While I understand that this is not the response you would like, we remain unable to give an indication as to when your application will be concluded. I should clarify that while we aim to conclude such applications within our published service standard, this is not possible in all cases. In some cases, additional enquiries or checks may be required and in these circumstances, we cannot conclude an application until these have been completed.
I can confirm, however, that the information that has been provided in relation to Ms Gao's current medical condition has been escalated to the casework team, with a request that your application be completed as a matter of priority. Based on this, we will aim to conclude your application as soon as it is possible to do so.
I would expect a response similar to yours, but with different names!
Jul 13th 2018, 6:41 am
#33
Forum Regular
Joined: Apr 2018
Posts: 72
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
No i have not got a reply from my complaint yet. However i did receive a response from my MP finally, they sent me a forwarded letter from UKVI about my application. Which states they are still doing their checks blah blah etc
I would expect a response similar to yours, but with different names!
I would expect a response similar to yours, but with different names!
May I know that are you the applicant or your wife (husband)?
Because my husband is applicant, I did sent the complaint with my name on the 15th of June by email, then I did the complaint by the link you gave with my husband name on the 30th of June.
At the begining of UKVI's email, they say:
Dear Mr XXXX
Thank you for your correspondence of 30 June, where you made a complaint about the delay in concluding your Entry Clearance applicantion.
We have also recived an email dated 15 June from your wife, Ms Gao. I am responding to your directly as no letter of authority has been provided to confirm that we have been authorised to correspond with her.
Jul 13th 2018, 6:43 am
#34
Forum Regular
Joined: Apr 2018
Posts: 72
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Jul 13th 2018, 7:37 pm
#35
Just Joined
Joined: Jun 2018
Posts: 21
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi crafty8
May I know that are you the applicant or your wife (husband)?
Because my husband is applicant, I did sent the complaint with my name on the 15th of June by email, then I did the complaint by the link you gave with my husband name on the 30th of June.
At the begining of UKVI's email, they say:
Dear Mr XXXX
Thank you for your correspondence of 30 June, where you made a complaint about the delay in concluding your Entry Clearance applicantion.
We have also recived an email dated 15 June from your wife, Ms Gao. I am responding to your directly as no letter of authority has been provided to confirm that we have been authorised to correspond with her.
May I know that are you the applicant or your wife (husband)?
Because my husband is applicant, I did sent the complaint with my name on the 15th of June by email, then I did the complaint by the link you gave with my husband name on the 30th of June.
At the begining of UKVI's email, they say:
Dear Mr XXXX
Thank you for your correspondence of 30 June, where you made a complaint about the delay in concluding your Entry Clearance applicantion.
We have also recived an email dated 15 June from your wife, Ms Gao. I am responding to your directly as no letter of authority has been provided to confirm that we have been authorised to correspond with her.
Ah good point, in the online complaint form i ticked the box that said i have permission from the applicant to write the complaint. But it didnt say i had to send any proof, so i have not done that. I have not got any reply yet either. but it looks like you have already!
Jul 13th 2018, 8:28 pm
#36
Forum Regular
Joined: Apr 2018
Posts: 72
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi, I am in the UK, my fiance (girlfriend) is the applicant.
Ah good point, in the online complaint form i ticked the box that said i have permission from the applicant to write the complaint. But it didnt say i had to send any proof, so i have not done that. I have not got any reply yet either. but it looks like you have already!
Ah good point, in the online complaint form i ticked the box that said i have permission from the applicant to write the complaint. But it didnt say i had to send any proof, so i have not done that. I have not got any reply yet either. but it looks like you have already!
Hope I make you understand this.
Jul 13th 2018, 8:35 pm
#37
Forum Regular
Joined: Apr 2018
Posts: 72
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi, I am in the UK, my fiance (girlfriend) is the applicant.
Ah good point, in the online complaint form i ticked the box that said i have permission from the applicant to write the complaint. But it didnt say i had to send any proof, so i have not done that. I have not got any reply yet either. but it looks like you have already!
Ah good point, in the online complaint form i ticked the box that said i have permission from the applicant to write the complaint. But it didnt say i had to send any proof, so i have not done that. I have not got any reply yet either. but it looks like you have already!
I used two different email addresses, one is my email, the other one is his (I filled his email address when I did the online comlaint form). UKVI replied to his email.
Jul 13th 2018, 8:38 pm
#38
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Joined: Jun 2018
Posts: 21
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
UKVI did not reply me with my complaint (my name),although they got it eariler, they replied to my husband's complaint because he is the applicant.
I used two different email addresses, one is my email, the other one is his (I filled his email address when I did the online comlaint form). UKVI replied to his email.
I used two different email addresses, one is my email, the other one is his (I filled his email address when I did the online comlaint form). UKVI replied to his email.
Jul 13th 2018, 10:07 pm
#42
Just Joined
Joined: Jun 2018
Posts: 21
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Jul 13th 2018, 11:02 pm
#43
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Joined: Jan 2013
Location: Western Australia
Posts: 21,138
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Two things - I wasn't replying to you, and what you do or don't do is not my concern.
Jul 14th 2018, 7:38 am
#44
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Joined: Jun 2018
Posts: 21
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
But anyway, we are going off topic. I understand your point, but gave you a response. We can end it there.
Jul 23rd 2018, 7:41 am
#45
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Joined: Jun 2018
Posts: 28
Re: Non straightforward cases anyone? From late Feb/early March. Still no decision ma
Hi All,
Has anyone heard anything back yet?
We are still waiting. Currently 96 working days from Biometrics. So frustrating and depressing.
Has anyone heard anything back yet?
We are still waiting. Currently 96 working days from Biometrics. So frustrating and depressing.