Originally Posted by RichInna

I sent an email quoting SLAs were not met and that website quoted 70% of applications were being processed within those times at the time of application, also stated that they were advertising on TLScontact site 10-15days for priority and misleading clients. Also mentioned that they are not letting customers know that they are having delays in Sheffield and being honest about what is happening.

Stern but seems to have done something.

Not sure this was the best approach but I had to try.

Originally Posted by london_2005

Hi Liza,

"Iv phoned HO myself" - is there a direct number to contact HO ? If so, can you share with us ? The only number I can call for querying the status is the call centre - which is useless

Thanks

Originally Posted by scot47

Their understanding is that we are SUBJECTS and they can do what they like.

Originally Posted by BEVS

The MP may be referring to this.

Customers applying for settlement from outside the UK.
95% of settlement applications within 12 weeks of the application date and 100% within 24 weeks of the application date (where 1 week is 5 working days)

From here

Originally Posted by LizaB

Hi London,

The number I used to contact them is -

03001232241

She was very polite and lovely on the phone. However reading foruns online etc some people are suggesting they tell you anything.

Originally Posted by LizaB

Hi London,

The number I used to contact them is -

03001232241

She was very polite and lovely on the phone. However reading foruns online etc some people are suggesting they tell you anything.

Originally Posted by mikelincs

As you called a number that is for citizenship enquiries, then it's likely you were given a stock reply. With most of these enquiries you just get through to some sort of call centre, and they will tell you some generic reply which gives really no specific information but is basically saying 'you will just have to wait'. in a polite way.

Originally Posted by PaManjang

I've been waiting since April 19th, got email on 59th working day saying my case isn't straight forward so won't be processed in the targeted 60 working day period.
Still waiting, pls leu us know when you hear anything.

Originally Posted by london_2005

it says : Home Office Citizenship Enquiries – 0300 123 2253

so you called the citizenship line to get information on settlement visa - that's interesting...

thanks

Originally Posted by LizaB

Phone the UK Visas and Immigration (UKVI) contact centre on their helpline number� 0300 123 2241� for settlement enquiries, to apply for a work visa, to track an existing application and to extend your current stay in the country.

Mine is extend your current stay.

Liz

Originally Posted by london_2005

apparently it's only valid if your application is made in the UK - my daughter's application is made outside the UK

Originally Posted by SamBen

Hi I am in Bristol Uk I applied for Spouse visa on the 15 of March and only received latter like yours saying "your case is`t straight forward and we are unable to decide with in our customer service target" this was on the 9th June there is no help from my solicitor at all witch cost fortune I am very upset and frustrated don`t know who to turn to ! any help ..