scollis

The title says it all... our son had booked two seats so that we could be together for our first Christmas in Canada.

Anyone had any experience of this happening and a way of getting more than money back as this will not pay the £400 difference for an Air Canada flight.

Zoom have said that they are not going to be running the flight which was booked and paid for about 4 weeks ago. Any advice would be appreciated, thanks, and others may be getting notification so beware.

Sonia

Alberta_Rose

How disappointing for you.

At least you had plenty of notice.

Purley

Couldn't he come on the 23rd or whenever the closest flight is?

Biiiiink

Don't know where you're flying from/to, but check Canadian Affair and keep checking back to read their updates. They chartered quite a few extra planes leaving UK late December, arriving back UK very early Jan to get people on their preferred side of the Atlantic for the holidays. No idea about cost as they were sold out when I made enquiries a few years back.

acollis

It's the "son" here - Zoom have cancelled all their winter flights to Halifax, citing lack of bookings as the reason. They've offered either:

1. an alternative flight to Toronto
2. a full refund + £99 Zoom voucher for our next flight with them

What they fail to realise is that when I booked the flights with them, AC were just £50 more expensive than Zoom (but we still went for the cheap option, because saving £100 is £100 towards Xmas!), but now AC are over £200/each more expensive; so because Zoom happily took the money, "confirmed" the booking, then cancelled it, we're going to be £400 out of pocket if we now re-book with AC.

Does anyone have any experience of fighting the airlines for cancellations such as this? After all, if I cancelled, they would keep 50% of my ticket price and then re-sell the seat to someone else. But if they cancel then they effectively don't lose out at all.

Ade

Elvira

I would suggest posting your query at flyertalk.

Good luck

pinkpanther

I think because they have offered you alternatives that's all they have to do - sorry about that.

acollis

I think you're right, but can't see how that is "fair". Toronto is hardly a suitable alternative to Halifax, and a full refund sdoesn't go anywhere towards the extra £400 that I would now need to find.

stepnek

I haven't read it myself but I'd guess that if you were to read the small print in your dealings with Zoom that they have made sure that they are limited in any kind of recompense required in the case of them cancelling a flight. I've no experience of this kind of problem but if I was in your position I would write a decent, civil letter explaining the hardship that this has caused and is there any way that Zoom can help out? If there's no legal route then just asking could be worth a try. You just never know.

Wayne270

Have you tried Air Transat? Their website only goes up to October at the moment but they have a phone number and under £100 each way has got to be hard to beat. (And no I don't work for them ).

jonjws

try ba they fly to calgary from december 1st 2006

john in copperfield

Alberta_Rose

......but he wants to fly to Halifax!

dbd33

What's wrong with taking the flight to Toronto and buying tickets from Toronto to Halifax? That might be cheaper than buying AC tickets across the Atlantic.

Gray C

We flew to Halifax from Toronto last July and it really was not dear at all. We flew with Canjet. Check out their website at www.canjet.com.

acollis

I briefly looked at this yesterday and was looking at approx £200pp for the flight from Toronto to Halifax. SO not much of a saving...

"Best" we've found so far is to go:

London - Paris
Paris - Toronto
Toronto - Halifax

for £563pp, which is still £160pp more than we originally paid for Zoom.