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Zoom ceases operation 1800 today.

Zoom ceases operation 1800 today.

Old Aug 29th 2008, 5:32 pm
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by Sockdogg
Look like Air Canada are upping their prices too, Halifax to Gatwick this morning was $969 (return) and now its $1112 for the same flight.
If only i'd have brought my credit card to work this morning! I'm going to call them and thank them for me now not being able to go to my grandmothers funeral.
Not necessarily. The seats that were available for $969 return have probably sold, and now it's the more expensive seats that are all that are left. Not all seats are the same price, they discount percentages of seats and sell different ones for different prices.
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Old Aug 29th 2008, 5:44 pm
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Default Re: Zoom ceases operation 1800 today.

http://www.cbc.ca/canada/british-col...r-airport.html

If you've lost money might be worth reading the above...good luck.
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Old Aug 29th 2008, 5:46 pm
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by Rob_999
Yes - you should get your money back. Timing will depended on your credit card company. Call them now and explain whats happened.

Unfortunately I paid via debit card - unlikely to see any of that money again....

Rob see this

http://www.cbc.ca/canada/british-col...r-airport.html
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Old Aug 29th 2008, 5:50 pm
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Default Re: Zoom ceases operation 1800 today.

Another thought on those booking flights...I'm planning a trip over to BC early next year and Seattle flights from London are cheaper than flying into Calgary or Vancouver.....just a thought if you've got the time.....seems cheaper for me to fly into Seattle and on to Kelowna than to fly direct into Canada.

Work that one out.
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Old Aug 29th 2008, 6:11 pm
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by saskia65
Another thought on those booking flights...I'm planning a trip over to BC early next year and Seattle flights from London are cheaper than flying into Calgary or Vancouver.....just a thought if you've got the time.....seems cheaper for me to fly into Seattle and on to Kelowna than to fly direct into Canada.

Work that one out.
It's crazy. We're off on holiday to Mexico in a few weeks and it was 50% cheaper to fly from Seattle than from Vancouver. It's a 4hr drive to SeaTac but it's worth it for the savings....
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Old Aug 29th 2008, 6:15 pm
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Default Re: Zoom ceases operation 1800 today.

So the problem i have, the inlaws are here - came 2 weeks ago and have another few weeks left - they came on zoom......now trying to get them a flight to get home.

They also paid on Debit Card, the zoom site says, if you paid Debit or Credit then contact your bank.....their bank basically told them - Oh well, nothing we can do.....

Here's hoping the DO manage to get home, other flights are filling up fast so i think we'll have to book in the next few days :curse: :curse:

One a happy note, my dad, aunt and uncle arrive tomorrow and i'm glad that i convinced them to fly globespan becuase they had better flight days and times, at least i still get to see them
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Old Aug 29th 2008, 9:36 pm
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Default Re: Zoom ceases operation 1800 today.

Was anyone flying Zoom from Manchester to Vancouver on 27 december? One Way
Searched the web for the best flights available and found that no one flies direct from manchester.

Priced 2 X Adults + 1 Child age 11
Prices below:

BA - LHR £2460
Air Canada - LHR £2871
BMI - LHR £2396

Most had 1 stop

Air France via Paris + Seattle - £1960

Lufthansa, Continental, AA, United also similar ££

Did find via lastminute.com KLM flight Manchester to Vancouver via Amsterdam
28 dec £1500, checked their web site and worked out to be £6000+, dont know how they worked that out (same economy class)
Since booking have triple checked on KLM web site and flight confirmed.

Canadian Affair had 1/1/09 LGW to Vancouver £1137

Hope this helps someone else and saves them time in looking. May see you on the flight

Last edited by us3andthedog; Aug 29th 2008 at 9:38 pm.
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Old Aug 29th 2008, 11:20 pm
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Default Re: Zoom ceases operation 1800 today.

I ended up calling globespan who actually checked other airlines for me and got me 2 lights out of calgary to glasgow for a total of $1600 through BA, when i checked BA online it was almost double that.....

Still, an extra $1600 extra out of pocket after paying $2000 for flights in the first place :curse:
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Old Aug 29th 2008, 11:49 pm
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Default Re: Zoom ceases operation 1800 today.

Update on my friends' situation re lost flights 11th Sept Glasgow to Halifax.

They both had a sleepness night and decided enough was enough, the prices are now too high and no way were they catching 3 flights each way to get to NS for a 1 week trip.

She is now booked on an all inclusive week in Turkey instead

At least she has something to look forward to now. Roll on next year, eh
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Old Aug 30th 2008, 2:16 am
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by flatty38
Thought you all may be interested in this announcement......

CUSTOMER ANNOUCEMENT


Zoom Airlines sincerely regrets to advise its customers that it has ceased operations with effect from 18:00 UTC on Thursday 28 August.

All flights scheduled to depart from have been cancelled and Zoom's aircraft have been grounded.

Both Zoom Airlines Inc and Zoom Airlines Ltd, the Canadian and UK airlines, will be filing for insolvency proceedings in their home countries today.

For customers who have future travel plans involving a Zoom flight for which reservations and payment have been made, you should refer to your credit or debit card company to apply for a refund. We have set out details of other airlines who operate the same or similar routes to those flown with Zoom in the hope that this may assist you in making alternative travel plans to replace the flights that you had booked with Zoom.

If your travel arrangements have been made as part of a holiday package originating in the UK and booked through a holiday company, you may be able to make a claim under the CAA's Air Travel Organiser's Licence scheme. For information on this, please consult the CAA ATOL website at www.atol.org.uk.

Hugh and John Boyle, the founders of Zoom, said today: "We deeply regret the fact that we have been forced to cease all Zoom operations. It is a tragic day for our passengers and more than 600 staff.

"We are desperately sorry for the inconvenience that this will cause passengers and those who have booked flights.

"We have done everything we can to support the airline and left no stone unturned to secure a re-financing package that would have kept our aircraft flying. Even as late as yesterday we had secured a new investment package but the actions of creditors meant we could not continue flying.

"The collapse of Zoom is a result of matter beyond our control. Only last year Zoom Airlines made profit, but that turned into a loss in the last year due to the unprecedented increase in the price of aviation fuel and the economic climate. The price of oil resulted in our fuel bill jumping by nearly $50 million in one year and we could not recover that from passengers who had already booked their flights.

"We would like to thank the many thousands of passengers who chose to travel with Zoom during the last seven years and efforts of the airline's staff."

We have been advised that British Airways and Virgin Atlantic are graciously offering special fares to assist Zoom customers that have been displaced by the suspension of our services.


Services offered by other airlines which may be of assistance to Zoom customers:


London Gatwick to Toronto Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Vancouver Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Calgary Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Montreal Canadian Affair, Air Canada, British Airways
London Gatwick to Ottawa Canadian Affair, Air Canada
London Gatwick to Halifax Canadian Affair, Air Canada
London Gatwick to Winnipeg No direct flights. See Air Canada for options to change planes at airports in Canada to fly on this route.
London Gatwick to New York British Airways, Virgin Atlantic, American Airlines
London Gatwick to Bermuda British Airways
London Gatwick to Fort Lauderdale No direct flights. See British Airways, Virgin Atlantic and American Airlines for flights to Miami; or other US airlines for flights via hubs in America.
London Gatwick to San Diego No direct flights. See British Airways, Virgin Atlantic, American Airlines, Air New Zealand and United Airlines for flights to Los Angeles or other US airlines for flights via hubs in America.
Glasgow to Ottawa No direct flights
Glasgow to Halifax No direct flights
Glasgow to Calgary Canadian Affair, Fly Globespan
Glasgow to Vancouver Canadian Affair, Fly Globespan
Glasgow to Toronto Canadian Affair, Fly Globespan
Manchester to Vancouver Canadian Affair, Fly Globespan
Manchester to Toronto Canadian Affair, Fly Globespan
Belfast to Toronto Canadian Affair, Fly Globespan
Belfast to Vancouver No direct flights.
Cardiff to Toronto No direct flights
Cardiff to Vancouver No direct flights
Montreal to Paris Air Canada, Air France, Air Transat
Toronto to Paris Air Canada, Air France, Air Transat
Calgary to Paris Air Transat
Vancouver to Paris Air Transat
Montreal to Rome Air Transat, Alitalia
Toronto to Rome Alitalia

Airline website addresses:
Air Canada www.aircanada.com
Air France www.airfrance.com
Air New Zealand www.airnewzealand.com
Air Transat www.airtransat.com
Alitalia www.alitalia.com
British Airways www.ba.com
Canadian Affair www.canadianaffair.com for customers starting their journey in the UK
www.canadianaffair.ca for customers starting their journey in Canada
Fly Globespan www.flyglobespan.com
United Airways www.united.com
Virgin Atlantic www.virgin-atlantic.com
Transatlantic airline Zoom has gone into administration, meaning many could have lost money on tickets purchased for flights later this year or next.

Normally you'd have to go through the administration process to get your cash back, but during the Farepak crisis we developed other successful techniques which can apply in this situation too.



What is 'administration'?

This means insolvency practitioners have been called in to run each company and get what cash they can for the creditors via selling or utilising the assets. In theory, a business can be kept running as a ‘going concern’ but this is unlikely.

Most likely the insolvency practitioners will simply collect in the assets and try to sell what they can, and then distribute whatever cash remains to creditors. When the money is distributed there’s a priority of who gets any cash, which usually works a bit like this:
The Insolvency Practitioners (if they didn’t get paid they wouldn’t do the job in the first place)
Any secured creditors (if they’ve borrowed money that's secured on property/assets)
Any employees (redundancy pay)
Everyone else ranked equally (this includes customers, the Inland Revenue etc. and all will be ranked pro-rata)
What does this means in practice?

It means, to be within any chance of getting money back you’ll have to apply to the administrator for it, not Zoom. Any money left after paying the secured creditors and employees will then be split between everyone else that has submitted a claim.

Unfortunately there's only a small chance you’ll get any money back by doing this. If you do it won't be very much and it will take some time to be resolved.

As Zoom has only just filed for insolvancy, details of how to contact the administrator aren't available yet but don't worry; there are more options to get your money back.



Do you have travel insurance?


Unfortunately most travel insurance policies WON'T cover this situation, unless of course you specifically requested it and the provider agreed to include it; but this is a rarity. Yet, it is worth giving your policy provider a call to double check exactly were you stand with it.



Did you book through a tour operator?


If you purchased flights in a package with a travel agent that is ATOL protected (this is a financial protection scheme tour operators can sign up to), contact them asap to organise alternative travel arangements. Use the ATOL search facility to check if your tour operator's ATOL protected.



You've a better chance trying the following


These standard systems, which you'd expect to substantially help, unfortunately don't work very well. However in this case, as it was quite a well-known aviation company and most ticket purchases were via the web, a much better way is to rely on the plastic you paid with.


Were your flights over £100 and did you pay wholly or partly with a credit card?

Thankfully the majority of people, if not all, would have paid over £100 for their flight tickets, and if the cost was charged to a credit card, either wholly or partly, the credit card company is equally liable under Section 75 of the Consumer Credit Act. This means that whatever rights you'd have with a retailer/company, you have with the credit card company also. So here, you have a claim for breach of contract as it's a non-supply of service.

This is a legal protection that credit card companies have no choice about, as when you spend on a credit card, you're effectively entering into an arrangement to borrow (even if you pay off in full) so you get these rights.

How to get your money back

Call up the credit card company and tell it you want to make a claim and specifically state you're doing this under "section 75 of the Consumer Credit Act", though be aware the call centre operative mightn't have a clue what you're talking about.

While hopefully it will be smooth process, as the credit card company should already be aware of the insolvency, there is a chance it'll say you have to contact the company first or claim from it. This is not true. The law states it is jointly responsible, there is no 'first point of call', you are choosing to claim from it and that is an acceptable decision. If it wants to try and claim from the company in administration, then that's its business.

Be firm but polite and request a claim form. Again, on the claim form state it is a claim under "section 75 of the Consumer Credit Act".


Did you pay on a Visa Debit or Credit Card?

If you paid on a Visa credit card for something over £100, then use section 75 above as that is legal protection and is the strongest argument. Yet if you paid on a Visa debit card for any amount, or a credit card under £100, then you have a reasonable chance to get your cash back via the Visa Debit Chargeback system.

Unlike with credit cards, Chargeback isn't a legal protection, but a protection from Visa's own rules. It's effectively Visa's own refunds system. It's designed so that if you pay for something and that order/service hasn't been adequately completed or is never received, or the order is illegitimate in some way, your bank can do a chargeback from the bank that collected the payment.

The crucial part of this is that the chargeback means you're asking for a refund from Zoom's payment processing bank rather than Zoom itself, which is great news, as Zoom has no cash, but its bank does!

How do you do a chargeback?

Quite simply call up your bank, with all the details of the payments made to Zoom (check your statements, if you don't have them, ask the bank for details, but this will slow things down) and ask it to "start the Chargeback procedure" to get you your money back on the basis of "non-delivery of the goods".

At this point it's quite possible the person you're talking to will never have heard of Chargeback. Yet don't let that put you off; this is a legitimate system, and you need to (politely) stand your ground. If the bank says no, write an official letter of complaint and note that you'll be writing to complain to Visa.

Luckily, the more people who try to do a Chargeback, the more likely it is the banks will know the process and proceed.

What about other debit cards?

Banks and building societies are not legally obliged to help but sometimes they do; this happened almost across the board with the Farepak problems.

If you paid via another type of debit card, you could have a go at asking for something similar to Chargeback, but the rules are different and nowhere near as strong. Please click reply to report this if you have any success, so others can benefit.



Are you stranded?

Unfortunately many people will have already travelled out to their destination but have no means organised of getting home. Firstly, ensure you read the Cheap Flights guide to find the least costly alternative, then compare the price to Virgin Atlantic and British Airways as they're both offering discounted one-way fares to anyone stranded; aslong as there's proof of a Zoom travel booking/ticket.

Virgin Atlantic

Go to Virgin's aiprort ticket desk or call its contact centre for flights between £199 & £249 including taxes & charges fro departures from London Heathrow and Gatwick to either Miami, Chicago, Orlando or LA, depending on the routes available.

Or tickets are available in New York, Boston, Washington, Miami, Chicago, Orlando and LA, back to either Heathrow or Gatwick for between $299 & $399 (again, incl. all taxes & charges). You'll have to act fast to get any tickets as the seats are likely to be grabbed pronto and there are of course a limited number. These journeys must take place before 30 September too.

British Airways

BA's offering half price travel on selected one-way flights for stranded passengers between North America, Bermuda & the UK. Again, you must have proof of being a Zoom customer. If you're in the UK, call 0844 493 0787 or 1 800 247 9297 if you're in the US.

It's also selling discounted fares (though not half price) to those with Zoom tickets scheduled to fly over the coming months.

Claiming back the extra you're forking out

The FOS has said there's a slim chance of getting a refund of the extra you're paying on top, under section 75, if you're stranded and have to pay more than your original fare to get back. However, this is only applied on a case by case basis and will depend on your circumstances. The best thing to do is keep a record of all your transactions and travel plans and present your case once you've returned.
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Old Aug 30th 2008, 8:14 am
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by Coffeepot
Well on principle we won't fly with them, i know not everyone can be choosy as they may have no choice, that is really greedy
We've done just that and have managed to avoid booking with Air Transat. Last night we found a great deal with Air Canada. For £50 less than AT we also got complimentary meals and seat selection. The departure airport is far more convenient than that lesser brand too. Who needs Air Transat eh?!
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Old Aug 30th 2008, 12:23 pm
  #87  
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by welshmountie
We've done just that and have managed to avoid booking with Air Transat. Last night we found a great deal with Air Canada. For £50 less than AT we also got complimentary meals and seat selection. The departure airport is far more convenient than that lesser brand too. Who needs Air Transat eh?!
Thats great news, looked at some other airlines but all about £500 dearer and stop overs making the flights 10 -15 hours not doing that, looked at Air Canada couldn't get the dates we wanted i think ? will re look.


OH called credit card company and was told to phone the Airline WTF so no way mate you deal with it Barclay card

OH needs a holiday and soon if we can't get to Canada we will go somewhere warm
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Old Aug 30th 2008, 1:28 pm
  #88  
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Default Re: Zoom ceases operation 1800 today.

What a crap way to end a perfectly good holiday in Nova Scotia. Got to Halifax airport at 18:40 blissfully unware of what had happen only to find desk empty and photocopied notes explaining they had gone into administration. Great all the other carriers were either fully booked or in the case of air Canada were cashing in buy bumping the prices up and quoting they wouldn't be able to get people out until Sunday then later saying Tuesday. I took a chance and went to the American depatures which turned out to be closed although a cleaner pointed out that their was someone in one of the offices round the corner. It turned out to be NWA who checked what flights they had and gave me the free phone number to call. Unfortunately the guy on the other end of the phone said it would be cheaper booking on line, once i found the internet cafe i tried but could not get through ( luckly the cafe gave out free food and drinks to stranded zoom passengers) then the ladies from NWA appeared and gave me flight details and a price to get me from Halifax via Detroit to Amsterdam to Gasgow, i explained that i could not get through online so she phoned them and got quote a higher price which she promotely argued down to the original which i excepted. I even passed this on to some others who were trying to get to glasgow who took up the offer rather than waiting to fly to Toronto on Sunday then waiting to see when they could fly out of there. We stayed in the airport over night, once more supported by the help of the NWA staff who brought up blankets/ pillows etc - later the airport managers and security came round and gave us food vouchers and offered anyone who wanted - a hotel, security even kept an eye on our belongings until we could check them in. As it stands we are now at home, $4320 us dollars lighter which is what it cost but faced with staying in Canada longer not knowing when or how you will get home complete with 2 young kids seemed the best option. Oh and minus our luggage as the nice muppets at KLM Amsterdam forgot to put them on the plane, but they have promised to get them here within 24hrs.

Stuart
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Old Aug 30th 2008, 2:20 pm
  #89  
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by Stu-pot
What a crap way to end a perfectly good holiday in Nova Scotia. Got to Halifax airport at 18:40 blissfully unware of what had happen only to find desk empty and photocopied notes explaining they had gone into administration. Great all the other carriers were either fully booked or in the case of air Canada were cashing in buy bumping the prices up and quoting they wouldn't be able to get people out until Sunday then later saying Tuesday. I took a chance and went to the American depatures which turned out to be closed although a cleaner pointed out that their was someone in one of the offices round the corner. It turned out to be NWA who checked what flights they had and gave me the free phone number to call. Unfortunately the guy on the other end of the phone said it would be cheaper booking on line, once i found the internet cafe i tried but could not get through ( luckly the cafe gave out free food and drinks to stranded zoom passengers) then the ladies from NWA appeared and gave me flight details and a price to get me from Halifax via Detroit to Amsterdam to Gasgow, i explained that i could not get through online so she phoned them and got quote a higher price which she promotely argued down to the original which i excepted. I even passed this on to some others who were trying to get to glasgow who took up the offer rather than waiting to fly to Toronto on Sunday then waiting to see when they could fly out of there. We stayed in the airport over night, once more supported by the help of the NWA staff who brought up blankets/ pillows etc - later the airport managers and security came round and gave us food vouchers and offered anyone who wanted - a hotel, security even kept an eye on our belongings until we could check them in. As it stands we are now at home, $4320 us dollars lighter which is what it cost but faced with staying in Canada longer not knowing when or how you will get home complete with 2 young kids seemed the best option. Oh and minus our luggage as the nice muppets at KLM Amsterdam forgot to put them on the plane, but they have promised to get them here within 24hrs.

Stuart
jeez.. sounds like a right nightmare. Pleased to hear that you all made it back home in the end

Why is Virgin offering discounts to ex-zoom passengers when the don't even fly to Canada?

Last edited by xxTinksxx; Aug 30th 2008 at 2:27 pm.
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Old Aug 30th 2008, 3:13 pm
  #90  
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Default Re: Zoom ceases operation 1800 today.

Originally Posted by Stu-pot
What a crap way to end a perfectly good holiday in Nova Scotia. Got to Halifax airport at 18:40 blissfully unware of what had happen only to find desk empty and photocopied notes explaining they had gone into administration. Great all the other carriers were either fully booked or in the case of air Canada were cashing in buy bumping the prices up and quoting they wouldn't be able to get people out until Sunday then later saying Tuesday. I took a chance and went to the American depatures which turned out to be closed although a cleaner pointed out that their was someone in one of the offices round the corner. It turned out to be NWA who checked what flights they had and gave me the free phone number to call. Unfortunately the guy on the other end of the phone said it would be cheaper booking on line, once i found the internet cafe i tried but could not get through ( luckly the cafe gave out free food and drinks to stranded zoom passengers) then the ladies from NWA appeared and gave me flight details and a price to get me from Halifax via Detroit to Amsterdam to Gasgow, i explained that i could not get through online so she phoned them and got quote a higher price which she promotely argued down to the original which i excepted. I even passed this on to some others who were trying to get to glasgow who took up the offer rather than waiting to fly to Toronto on Sunday then waiting to see when they could fly out of there. We stayed in the airport over night, once more supported by the help of the NWA staff who brought up blankets/ pillows etc - later the airport managers and security came round and gave us food vouchers and offered anyone who wanted - a hotel, security even kept an eye on our belongings until we could check them in. As it stands we are now at home, $4320 us dollars lighter which is what it cost but faced with staying in Canada longer not knowing when or how you will get home complete with 2 young kids seemed the best option. Oh and minus our luggage as the nice muppets at KLM Amsterdam forgot to put them on the plane, but they have promised to get them here within 24hrs.

Stuart
Sorry you had a horrible departure SP, apart from that hope you had a great time
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