flatty38

Thought you all may be interested in this announcement......

CUSTOMER ANNOUCEMENT


Zoom Airlines sincerely regrets to advise its customers that it has ceased operations with effect from 18:00 UTC on Thursday 28 August.

All flights scheduled to depart from have been cancelled and Zoom's aircraft have been grounded.

Both Zoom Airlines Inc and Zoom Airlines Ltd, the Canadian and UK airlines, will be filing for insolvency proceedings in their home countries today.

For customers who have future travel plans involving a Zoom flight for which reservations and payment have been made, you should refer to your credit or debit card company to apply for a refund. We have set out details of other airlines who operate the same or similar routes to those flown with Zoom in the hope that this may assist you in making alternative travel plans to replace the flights that you had booked with Zoom.

If your travel arrangements have been made as part of a holiday package originating in the UK and booked through a holiday company, you may be able to make a claim under the CAA's Air Travel Organiser's Licence scheme. For information on this, please consult the CAA ATOL website at www.atol.org.uk.

Hugh and John Boyle, the founders of Zoom, said today: "We deeply regret the fact that we have been forced to cease all Zoom operations. It is a tragic day for our passengers and more than 600 staff.

"We are desperately sorry for the inconvenience that this will cause passengers and those who have booked flights.

"We have done everything we can to support the airline and left no stone unturned to secure a re-financing package that would have kept our aircraft flying. Even as late as yesterday we had secured a new investment package but the actions of creditors meant we could not continue flying.

"The collapse of Zoom is a result of matter beyond our control. Only last year Zoom Airlines made profit, but that turned into a loss in the last year due to the unprecedented increase in the price of aviation fuel and the economic climate. The price of oil resulted in our fuel bill jumping by nearly $50 million in one year and we could not recover that from passengers who had already booked their flights.

"We would like to thank the many thousands of passengers who chose to travel with Zoom during the last seven years and efforts of the airline's staff."

We have been advised that British Airways and Virgin Atlantic are graciously offering special fares to assist Zoom customers that have been displaced by the suspension of our services.


Services offered by other airlines which may be of assistance to Zoom customers:


London Gatwick to Toronto Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Vancouver Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Calgary Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Montreal Canadian Affair, Air Canada, British Airways
London Gatwick to Ottawa Canadian Affair, Air Canada
London Gatwick to Halifax Canadian Affair, Air Canada
London Gatwick to Winnipeg No direct flights. See Air Canada for options to change planes at airports in Canada to fly on this route.
London Gatwick to New York British Airways, Virgin Atlantic, American Airlines
London Gatwick to Bermuda British Airways
London Gatwick to Fort Lauderdale No direct flights. See British Airways, Virgin Atlantic and American Airlines for flights to Miami; or other US airlines for flights via hubs in America.
London Gatwick to San Diego No direct flights. See British Airways, Virgin Atlantic, American Airlines, Air New Zealand and United Airlines for flights to Los Angeles or other US airlines for flights via hubs in America.
Glasgow to Ottawa No direct flights
Glasgow to Halifax No direct flights
Glasgow to Calgary Canadian Affair, Fly Globespan
Glasgow to Vancouver Canadian Affair, Fly Globespan
Glasgow to Toronto Canadian Affair, Fly Globespan
Manchester to Vancouver Canadian Affair, Fly Globespan
Manchester to Toronto Canadian Affair, Fly Globespan
Belfast to Toronto Canadian Affair, Fly Globespan
Belfast to Vancouver No direct flights.
Cardiff to Toronto No direct flights
Cardiff to Vancouver No direct flights
Montreal to Paris Air Canada, Air France, Air Transat
Toronto to Paris Air Canada, Air France, Air Transat
Calgary to Paris Air Transat
Vancouver to Paris Air Transat
Montreal to Rome Air Transat, Alitalia
Toronto to Rome Alitalia

Airline website addresses:
Air Canada www.aircanada.com
Air France www.airfrance.com
Air New Zealand www.airnewzealand.com
Air Transat www.airtransat.com
Alitalia www.alitalia.com
British Airways www.ba.com
Canadian Affair www.canadianaffair.com for customers starting their journey in the UK
www.canadianaffair.ca for customers starting their journey in Canada
Fly Globespan www.flyglobespan.com
United Airways www.united.com
Virgin Atlantic www.virgin-atlantic.com

windward

First of many perhaps? How many bare-bones transatlantic carriers that stop in Canada does that leave?

Tanah

Bloody glad I didnt book flights now!!!!

xxTinksxx

This is pretty bad news for ANYONE who has booked flights with them

Canada Dreams

ive just booked flights with them for my parents f***ing hell ba****ds, why do these people carry on taking bookings when they know this is happening

Tanah

so sorry hun - It does say you can apply through your CC company for a refund though - hopefully this wont be to difficult and youcan rebook asap.

XCMTBer

That's 3 sets of of visitors screwed! My Sister and Husband in 1.5 weeks. Then Mother in Law in 4 weeks and our daughters godmother and husband over xmas! Not happy - wife is in tears

Rob_999

SHIT. Inlaws are booked on zoom next week..... and we paid on debit card.

Canada Dreams

that link does not work, does anyone know the website

minihaha

I just read that there are hundreds of passengers stranded all over the place as they literally have just stopped all flights.

Nuts, they must of known it was coming and is just total greed to keep taking the money for flights they knew they couldnt honour, even if the cash is going to there creditors.

Hope anyone who has flights booked with them can get there cash back.

mrs minihaha

andrew & linda

this is the link - http://www.flyzoom.com/

My elderly aunt is in a hotel at Glasgow Airport - she was supposed to be on the Calgary flight today. My 5 year old is in tears and it's breaking my heart as he's not seen her for 1 1/2 years and was counting down the days. I feel so helpless being so far away but thankfully, as we speak, another cousin is making his way to the airport to help her. Hopefully she'll manage to get one of the 'deals' the other companies are offering disappointed customers.

fledermaus

All the airline websites are slow now, presumably people trying to rebook.

I would be so so worried if it was my mum at that airport.

AndyBCbound

Have you all ready paid your credit card bill??

Biiiiink

My Dad booked with them at 11am UK time this morning, idiot. Nothing to do with Zoom but I'd been begging him to take a flight to Detroit as I loathe driving to Toronto and back... Oh well, should have known I'm always right. There's 472 GBP he won't see again.

Seriously bummed for the rest of you too

beeginger

my sympathies go out to all of you out there that have been left in a predicament.