Amp34

I believe we could probably prove negligence on their part, but their exclusion of liability (which covers almost everything, would probably get us. I think it would depend on what perishable goods and a controlled climate is classed as. Alcohol is not perishable in the sense of going off and we are not claiming it needed to be within 15-25 degrees. That said we probably wouldn't win in court, which is why we are aiming for some good will on their part and pressure on our companies part (why use a company that fails this abysmally again?). And yes it is a UK company and contract so we are going though them.

Well yes, that is lucky in that respect. As I said though, this shipment SHOULD have been insured, like the other two were. Somehow someone took their eye off the ball on this one. Hence my "if you want something done properly do it yourself" attitude

Amp34

It wasn't meant to be shipped at this time of year... All our other shipments arrived in October. That may be part of the problem.

That said, that attitude doesn't really work. Do you expect all shops in Canada to have their liquids stocked up in September for the entire winter? This isn't the 19 century any more.

Dahab

Now your being silly.

Amp34

Can you explain why getting goods shipped in winter in Canada is foolish then? The fact it was alcohol is pretty irrelevant. The world doesn't shut down because it is cold in Canada.

Novocastrian

Oh dear.

Dahab

Heated Service Trucking Offered by Canadian Carriers in Winter

Aviator

Reefer units are commonly used in North America year round. Temperature control is needed in summer and winter. The required temp has to be specified by the shipper, as some goods need heating, some need to be kept cool, some need freezing. Containers on ships also have reefers built into them, however the shipper has to state what temp is required for the shipment during transit, the shipping company does not put anything in temp control unless the person shipping request this service. It also costs more than an uncontrolled service.

Pizzawheel

My guess is that "suitably packed" would cover sufficient restraint , padding to prevent the bottles breaking, not temperature control.

I knew of those temp controlled containers, didn't know they were called "reefers". The susceptibility of the plugs to "fall out" in customs clearing is, I suspect, a direct contributor to the cost of meat and cheese in Nigeria.