Royal Mail Parcel to Canada Tracking
Royal Mail offer "Tracked and Signed" to Canada:
https://www.royalmail.com/canada Canada Post say the original tracking number can be used: https://www.canadapost.ca/web/en/kb/...ubcat=tracking Parcels usually leave the UK within a couple of days, Royal Mail tracker shows this. Royal Mail website has a link to the Canada Post website but tracking information isn't actually shown by Canada Post. Expected that parcels will "disappear" for a while while they go though customs but according to Canada Post any tracking number starting with an "RN" (seems to be the Royal Mail format) cannot be tracked in Canada. Is this correct? |
Re: Royal Mail Parcel to Canada Tracking
Originally Posted by jimf
(Post 12640484)
Royal Mail offer "Tracked and Signed" to Canada:
https://www.royalmail.com/canada Canada Post say the original tracking number can be used: https://www.canadapost.ca/web/en/kb/...ubcat=tracking Parcels usually leave the UK within a couple of days, Royal Mail tracker shows this. Royal Mail website has a link to the Canada Post website but tracking information isn't actually shown by Canada Post. Expected that parcels will "disappear" for a while while they go though customs but according to Canada Post any tracking number starting with an "RN" (seems to be the Royal Mail format) cannot be tracked in Canada. Is this correct? Recommend using FEDEX / UPS / DHL etc. |
Re: Royal Mail Parcel to Canada Tracking
Tracking also has a habit of dropping for things mailed between the UK and USA - I wouldn't trust the postal service in either direction, for anything that I wanted to be able to track from door to door. FedEx, UPS, or DHL are the only carriers I would trust, not least because there is no "hand-off" between one country and another.
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Re: Royal Mail Parcel to Canada Tracking
Have had no problems with tracking in either direction. There's usually a couple of days where it stalls (customs) but then the tracking number picks up again and shows its last location and status.
You can use the RM number in the Canada Post website, and vice versa (once it hits that country and clears). |
Re: Royal Mail Parcel to Canada Tracking
What are the options/costs with the other courier companies for sending parcels eg a 2 kg item from the UK to Canada?
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Re: Royal Mail Parcel to Canada Tracking
Originally Posted by Photoplex
(Post 12640573)
Have had no problems with tracking in either direction. There's usually a couple of days where it stalls (customs) but then the tracking number picks up again and shows its last location and status.
You can use the RM number in the Canada Post website, and vice versa (once it hits that country and clears). Unfortunately, the number you entered is not in our tracking system. You entered a valid number, but we are not able to show the tracking information for one of the following reasons:
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Re: Royal Mail Parcel to Canada Tracking
Your package evidently suffered some kind of issue. I'm telling you for a fact that it usually works, and has done for me many many times. Call Canada Post and get them to start an investigation. What does the RM tracker say?
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Re: Royal Mail Parcel to Canada Tracking
Originally Posted by Photoplex
(Post 12640584)
Your package evidently suffered some kind of issue. I'm telling you for a fact that it usually works, and has done for me many many times. Call Canada Post and get them to start an investigation. What does the RM tracker say?
I've had untracked parcels previously turning up after 4-5 weeks just when I was on the point of initiating a claim. Was hoping getting these tracked and signed would improve this but maybe it makes no difference. CP chat operator today was adament that a tracking number starting with a "RN" like the numbers provided by Royal Mail couldn't be tracked in Canada. Why would CP start an investigation when according to them they've never received it? |
Re: Royal Mail Parcel to Canada Tracking
Is it possible it was sent by boat? That's the cheapest option UK to Canada, and it takes weeks once it leaves the UK and arrives in Canada before the tracker updates. I did this once by mistake, never again.
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Re: Royal Mail Parcel to Canada Tracking
I had my passport returned via registered mail (from Ireland) and the tracking stopped working once it left Ireland. I called Canada Post numerous times and the conclusion I came to is that CP do track these items on an internal system only and this system is not accessible to the public. (I did mange to get one agent who did check the internal system and did confirm it had arrived in Canada).
They are obligated to track registered items from international countries but they are under no obligation to make this information available to the public. If you suspect the item has gone missing the only way to track it down is to get the sender to submit a trace request to Royal Mail |
Re: Royal Mail Parcel to Canada Tracking
Originally Posted by jimf
(Post 12640577)
What are the options/costs with the other courier companies for sending parcels eg a 2 kg item from the UK to Canada?
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Re: Royal Mail Parcel to Canada Tracking
Originally Posted by Photoplex
(Post 12640611)
Is it possible it was sent by boat? That's the cheapest option UK to Canada, and it takes weeks once it leaves the UK and arrives in Canada before the tracker updates. I did this once by mistake, never again.
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Re: Royal Mail Parcel to Canada Tracking
Originally Posted by Pulaski
(Post 12640680)
That may no longer be possible to Canada, as I believe "surface shipping" has been discontinued to the US.
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Re: Royal Mail Parcel to Canada Tracking
Is the tracking preface by RN or RM??
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Re: Royal Mail Parcel to Canada Tracking
Originally Posted by jimf
(Post 12640582)
One of the items left the UK on 5 Feb, tracking message on the CP website says:
Unfortunately, the number you entered is not in our tracking system. You entered a valid number, but we are not able to show the tracking information for one of the following reasons:
It's probably held up at customs and hasn't got into the CP system yet. :) |
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