British Expats

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-   -   Passport renewal - UK, not Canadian (https://britishexpats.com/forum/canada-56/passport-renewal-uk-not-canadian-785556/)

Cathairtumbleweeds Jan 29th 2013 2:51 pm

Passport renewal - UK, not Canadian
 
Husband and I's UK passports have expired (as has our PR cards - sigh - we really should apply for Citizenship!) ... and I was pretty shocked to learn that we'd have to apply for renewal via Washington DC, to the tune of $300USD ....

.... so what's to stop us filling in the UK form, putting my mum's address for mailing, and paying on 75quid?

Anything?

Cheers! Wendy

iaink Jan 29th 2013 2:53 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Purple74 (Post 10512677)
Husband and I's UK passports have expired (as has our PR cards - sigh - we really should apply for Citizenship!) ... and I was pretty shocked to learn that we'd have to apply for renewal via Washington DC, to the tune of $300USD ....

.... so what's to stop us filling in the UK form, putting my mum's address for mailing, and paying on 75quid?

Anything?

Cheers! Wendy

The fact that you sign a declaration on the UK forms to say you are resident at the time you apply...

If their security / background checks (assuming they do such things) find no record of you recently at that address they may call you for interview, which might be a tad inconvenient...

The main thing though is unlike the US center, the UK want to see ALL your passports (including Cdn if you have one) , originals, not copies, and I did not want to chance being without any travel documents while they processed the UK application.

Anyway, I'm a cheap bugger and considered this route, but in the end I bottled it and paid the north american premium... Im curious to hear if anyone has done the UK address thing myself... I started a thread myself a while back fwiw

BristolUK Jan 29th 2013 2:55 pm

Re: Passport renewal - UK, not Canadian
 
There are a couple of previous threads but you probably could do it.

It's just that you are officially supposed to be UK resident for UK application.

Should something go wrong and it goes missing between your mum and here, reporting the circumstances might be a bit awkward.

Also, if at some stage you need to show periods of actual residence in Canada, the issue of a UK passport based on apparent actual residency there, might be problematic.

Cathairtumbleweeds Jan 29th 2013 2:56 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512689)
The fact that you sign a declaration on the UK forms to say you are resident at the time you apply...

If there checks find no record of you recently at that address they may call you for interview, which might be a tad inconvenient...

Anyway, I'm a cheap bugger and considered this route, but in the end I bottled it and paid the north american premium... Im curious to hear if anyone has done the UK address thing myself...

See, I thought I'd found a loophole where it said that you can apply while you're in the UK visiting.... and then I thought - "Are they going to check the flight records?" ...

... I object to the huge price hike. I'm motivated purely by money... :P

... but I have always done the "right thing" ... unless someone else has tried it and succeeded... :P

... and aren't I still a resident if they nag me for NI contributions every year?

... the UK passport is the only one we both hold. We don't have a Canadian one. We're still PR.

:-)

Cathairtumbleweeds Jan 29th 2013 2:58 pm

Re: Passport renewal - UK, not Canadian
 
And thanks re: link to the thread! :thumbsup:

iaink Jan 29th 2013 3:01 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Purple74 (Post 10512698)
See, I thought I'd found a loophole where it said that you can apply while you're in the UK visiting.... and then I thought - "Are they going to check the flight records?" ...

... I object to the huge price hike. I'm motivated purely by money... :P

... but I have always done the "right thing" ... unless someone else has tried it and succeeded... :P

... and aren't I still a resident if they nag me for NI contributions every year?

:-)

You can apply in PERSON while visiting the UK, unless you are there for several weeks.

The main headache for me as a dual citizen was they wanted my Cdn passport too to process the application. Give it a go and see;)?

bats Jan 29th 2013 3:13 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512710)
You can apply in PERSON while visiting the UK, unless you are there for several weeks.

The main headache for me as a dual citizen was they wanted my Cdn passport too to process the application. Give it a go and see;)?

MOH did this. His passport was due to expire while he was in the UK.He made an appointment from Canada and then showec up with paperwork and money. Didnn't take long, no problems.

MarylandNed Jan 29th 2013 3:20 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512710)
You can apply in PERSON while visiting the UK, unless you are there for several weeks.

The main headache for me as a dual citizen was they wanted my Cdn passport too to process the application. Give it a go and see;)?

You don't have to give them your Canadian passport. All you need to do is submit a photocopy of the Canadian passport's photo page and state on the UK passport application form that your Canadian passport is not enclosed because it is needed for travel.

iaink Jan 29th 2013 3:26 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by MarylandNed (Post 10512742)
You don't have to give them your Canadian passport. All you need to do is submit a photocopy of the Canadian passport's photo page and state on the UK passport application form that your Canadian passport is not enclosed because it is needed for travel.

Thats not what several people on the UK helpline told my dad when he was pretending to be me. Word was you have to submit all passports, not copies, and if you are travelling then you would not be available for an interview should they deem one necessary so apply when you get back.

Basically they are on to our game and only want genuine UK residents using the UK service as far as I can tell. Still, if anyone has actually done it with copies of a Cdn passport then Im all ears. or at least will be some time around 2022:)

MarylandNed Jan 29th 2013 3:33 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512745)
Thats not what several people on the UK helpline told my dad when he was pretending to be me. Word was you have to submit all passports, not copies, and if you are travelling then you would not be available for an interview should they deem one necessary so apply when you get back.

Don't believe everything you're told. We have actually obtained UK passports for me, my wife and 4 kids without submitting ANY other passports. We all have multiple citizenships and there's no way we're submitting actual Canadian or US passports with a UK passport application. We've always just submitted a photocopy of the foreign passport photo page and made a note on the UK passport application form stating that originals have not been submitted because they are needed for travel purposes. I know plenty of other people who have done the same thing (also people in the USA forum).

iaink Jan 29th 2013 3:35 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by MarylandNed (Post 10512758)
Don't believe everything you're told. We have actually obtained UK passports for me, my wife and 4 kids without submitting ANY other passports. We all have multiple citizenships and there's no way we're submitting actual Canadian or US passports with a UK passport application. We've always just submitted a photocopy of the foreign passport photo page and made a note on the UK passport application form stating that originals have not been submitted because they are needed for travel purposes. I know plenty of other people who have done the same thing (also people in the USA forum).

Good to know. In future I will give the UK address renewal a go then I think.

Cathairtumbleweeds Jan 29th 2013 3:39 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by MarylandNed (Post 10512758)
Don't believe everything you're told. We have actually obtained UK passports for me, my wife and 4 kids without submitting ANY other passports. We all have multiple citizenships and there's no way we're submitting actual Canadian or US passports with a UK passport application. We've always just submitted a photocopy of the foreign passport photo page and made a note on the UK passport application form stating that originals have not been submitted because they are needed for travel purposes. I know plenty of other people who have done the same thing (also people in the USA forum).

Was this via Washington or via the UK?

MarylandNed Jan 29th 2013 3:51 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Purple74 (Post 10512770)
Was this via Washington or via the UK?

Both. In the UK we obtained UK passports for our Canadian born kids (who only had Canadian passports at that time). We have all obtained UK passports through Washington DC at some point. My wife just recently renewed her UK passport on her last trip to the UK.

iaink Jan 29th 2013 4:28 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by MarylandNed (Post 10512797)
Both. In the UK we obtained UK passports for our Canadian born kids (who only had Canadian passports at that time). We have all obtained UK passports through Washington DC at some point. My wife just recently renewed her UK passport on her last trip to the UK.

Applying through washington they will accept copies of your Cdn passport, via the UK we were told they do not. That was the primary reason I applied the expensive way.

So has any adult renewed a UK passport by borrowing a UK address without sending off their Canadian one to the UK too? Im all confused again now...

lins and Stef McLachlan Jan 29th 2013 5:33 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512689)
The fact that you sign a declaration on the UK forms to say you are resident at the time you apply...

If their security / background checks (assuming they do such things) find no record of you recently at that address they may call you for interview, which might be a tad inconvenient...

The main thing though is unlike the US center, the UK want to see ALL your passports (including Cdn if you have one) , originals, not copies, and I did not want to chance being without any travel documents while they processed the UK application.

Anyway, I'm a cheap bugger and considered this route, but in the end I bottled it and paid the north american premium... Im curious to hear if anyone has done the UK address thing myself... I started a thread myself a while back fwiw

Hi
I was a grade three Passport officer working for UKPS for nearly five years before coming to Canada and We never asked for all the passports when renewing. Just the one being renewed as we had all the other records on the computer. As for the address, it is simple enough to record a family address as being your address. as long as it goes to a UK address, we woukd not have checked further. As for needing an interview, it is extremely rare to be called for an interview if you are a straighforward renewal. usually it is first time applications and applications with complex nationality issues, which are called for an interview.

I intend going down that route when ours come up for renewal. it is advisable to get the family member in the Uk to post out a couple of application forms sourced in the Uk for completion, then send them back to the family member to post to the passport office from the UK. i dont think there would be a problem.

i left the passport service five years ago, but renewals were never treated as high risk unless forged or suspicious in some way. This is my opinion and should not be taken as advice.
Stef

iaink Jan 29th 2013 5:41 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by lins and Stef McLachlan (Post 10513034)
Hi
I was a grade three Passport officer working for UKPS for nearly five years before coming to Canada and We never asked for all the passports when renewing. Just the one being renewed as we had all the other records on the computer. As for the address, it is simple enough to record a family address as being your address. as long as it goes to a UK address, we woukd not have checked further. As for needing an interview, it is extremely rare to be called for an interview if you are a straighforward renewal. usually it is first time applications and applications with complex nationality issues, which are called for an interview.

I intend going down that route when ours come up for renewal. it is advisable to get the family member in the Uk to post out a couple of application forms sourced in the Uk for completion, then send them back to the family member to post to the passport office from the UK. i dont think there would be a problem.

i left the passport service five years ago, but renewals were never treated as high risk unless forged or suspicious in some way. This is my opinion and should not be taken as advice.
Stef

I had UK sourced forms.

Its the current foreign passports that they wanted to see, not previous UK ones.

The guide says something to that effect and we could not get them to budge.

Perhaps dual citizenship counts as a "complex nationality issue"?

Dunno, Im just reporting my experience of enquiring about the necessity to send my other passport if applying within the UK, My dad spoke to a few people on info line as he knows they often give out duff information, and they all said the same thing...

Cathairtumbleweeds Jan 29th 2013 6:41 pm

Re: Passport renewal - UK, not Canadian
 
FABULOUS!!!! Thank you!

... and really, in your opinion, what's the worst that could happen?

I don't have a Canadian passport as we're still British only....



Originally Posted by lins and Stef McLachlan (Post 10513034)
Hi
I was a grade three Passport officer working for UKPS for nearly five years before coming to Canada and We never asked for all the passports when renewing. Just the one being renewed as we had all the other records on the computer. As for the address, it is simple enough to record a family address as being your address. as long as it goes to a UK address, we woukd not have checked further. As for needing an interview, it is extremely rare to be called for an interview if you are a straighforward renewal. usually it is first time applications and applications with complex nationality issues, which are called for an interview.

I intend going down that route when ours come up for renewal. it is advisable to get the family member in the Uk to post out a couple of application forms sourced in the Uk for completion, then send them back to the family member to post to the passport office from the UK. i dont think there would be a problem.

i left the passport service five years ago, but renewals were never treated as high risk unless forged or suspicious in some way. This is my opinion and should not be taken as advice.
Stef


BristolUK Jan 29th 2013 8:07 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Purple74 (Post 10513173)
... and really, in your opinion, what's the worst that could happen?

It goes missing and when you report it as lost you have to explain what you were doing applying in a way you shouldn't.

In the near future you apply for citizenship or something where continuous residence in Canada is absolutely vital to what you want and you have an important document that indicates you were resident in the UK at the time of issue (or at the very least were not in Canada) and it contradicts what you are maintaining with Canadian authorities is accurate.

I post this all the time whenever this subject comes up and nobody responds. Am I on ignore? :rofl:

Seriously, If I'm talking bollocks I wish someone would say so and I could stop saying this. :unsure:

And apply via the UK myself when the time comes again. :rofl:

lins and Stef McLachlan Jan 29th 2013 8:35 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10513048)
I had UK sourced forms.

Its the current foreign passports that they wanted to see, not previous UK ones.

The guide says something to that effect and we could not get them to budge.

Perhaps dual citizenship counts as a "complex nationality issue"?

Dunno, Im just reporting my experience of enquiring about the necessity to send my other passport if applying within the UK, My dad spoke to a few people on info line as he knows they often give out duff information, and they all said the same thing...

As others have said, a photocopy of other passport has been accepted, not that I dealt with any of those in the time I was there. For a renewal for PRs, without Canadian Passports, Just the expired or expiring UK passport is needed for cancellation when the new one is issued. You can renew UK passports up to nine months before expiry and will be credited that time on the new one, so potentially you could get 10 yrs 9 months validity. There is nothing stopping you renewing before that but the maximum you would be credited would be nine months.
Stef

__TJ__ Jan 29th 2013 8:59 pm

Re: Passport renewal - UK, not Canadian
 
my dd needs a renewal on her passport. i got mum to send me out the forms and will get them sent back to her with dd's current passport and get mum to pay the fee BUT if i sign it to say i am in the uk i am opening myself up to possible prosecution for lying on an official government document?
we are going thru pr right now and i dont need a criminal record to stand in the way!
anyone know if washingtons 4 weeks is a reasonable estimate? might just have to swallow the massive fees and courier costs versus the uk version!:confused:

iaink Jan 29th 2013 9:15 pm

Re: Passport renewal - UK, not Canadian
 
Someone reported a two week turnaround from washington not that long ago... took me 6 weeks last year.

JAJ Jan 29th 2013 11:45 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10512745)
Thats not what several people on the UK helpline told my dad when he was pretending to be me. Word was you have to submit all passports, not copies, and if you are travelling then you would not be available for an interview should they deem one necessary so apply when you get back.

Basically they are on to our game and only want genuine UK residents using the UK service as far as I can tell. Still, if anyone has actually done it with copies of a Cdn passport then Im all ears. or at least will be some time around 2022

Most of the time, helplines just read from the form, or from some kind of script. You're not going to get any real information that way. There is some policy documentation on the IPS website that's a lot more useful.

I would always suggest to anyone in the U.K. that they do not (and should) not send any foreign passport with a British passport application, especially if they need the foreign passport for travel. If the passport service need to see it for some reason (occasionally they do) then they could always call you for interview.

HOWEVER, it's a very bad idea to use a U.K. address for official purposes if you no longer live in the United Kingdom. Normally you want to do everything to show that you are no longer tax resident (and ultimately, no longer domiciled) in the United Kingdom and filling out a government form declaring yourself as a U.K. resident directly contradicts that.

BristolUK Jan 29th 2013 11:52 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by JAJ (Post 10513668)
Normally you want to do everything to show that you are no longer tax resident.....filling out a government form declaring yourself as a U.K. resident directly contradicts that.

That too.:)

wiganfem Jan 31st 2013 2:27 pm

Re: Passport renewal - UK, not Canadian
 
i need help with my daughters passport, she is 9. I have the form for sending it to Washington, but it says they accept credit card only, visa or mastercard/. I dont have a credit card, only a canadian visa debit and a english visa debit. Not everyone has a credit card. Does anyone know if they accept debit as long as visa, or prepaid.

thanks

iaink Jan 31st 2013 2:41 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10517142)
i need help with my daughters passport, she is 9. I have the form for sending it to Washington, but it says they accept credit card only, visa or mastercard/. I dont have a credit card, only a canadian visa debit and a english visa debit. Not everyone has a credit card. Does anyone know if they accept debit as long as visa, or prepaid.

thanks

Buy one of those prepaid mastercards.

http://www.mastercard.ca/prepaid-card.html

wiganfem Jan 31st 2013 2:54 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by iaink (Post 10517160)
Buy one of those prepaid mastercards.

http://www.mastercard.ca/prepaid-card.html

but can you? will they accept it or are they gonna send it back rejected due to it being classed as a store card?

iaink Jan 31st 2013 5:35 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10517184)
but can you? will they accept it or are they gonna send it back rejected due to it being classed as a store card?

Its a mastercard, just one that has already been paid. They exist for this sort of thing.

wiganfem Feb 1st 2013 4:10 pm

Re: Passport renewal - UK, not Canadian
 
another quick question, do i leave my daughter's visa in her passport when i send it to washington, or take it out

thanks

Former Lancastrian Feb 1st 2013 4:14 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10519412)
another quick question, do i leave my daughter's visa in her passport when i send it to washington, or take it out

thanks

What visa? UK citizens dont get issued visas. If you are referring to a work/study permit or visitor record or IMM5292 COPR form then yes remove them from the passport.

wiganfem Feb 1st 2013 4:17 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519416)
What visa? UK citizens dont get issued visas. If you are referrin to a work/study permit or visitor record or IMM5292 COPR form then yes remove them from the passport.

yes thats whats i mean. and secondly can i renew her visitor record at the local border or do i have to mail it.
thanks

lins and Stef McLachlan Feb 1st 2013 4:20 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519416)
What visa? UK citizens dont get issued visas. If you are referring to a work/study permit or visitor record or IMM5292 COPR form then yes remove them from the passport.

Hi
As an Ex Passport Officer my advice would be to leave any visas which are still in date in the passport. You should note unexpired visa in the notes section on the form. The renewing Passport officer will cancel the passport but not the visa in it and return the new passport and the cancelled one to you. You would then take both passports when visiting the country which you have the visa for. That visa will still remain valid until its expiry.

If you are referring to the green US visa which lasts for three months then you should remove that and return it to the issuing authority. You would simply pay the $6 for a new one in your new passport.

Hope this helps
Stef

Former Lancastrian Feb 1st 2013 4:20 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10519420)
yes thats whats i mean. and secondly can i renew her visitor record at the local border or do i have to mail it.
thanks

If it is due to expire then you can renew online via the CIC website. If not expiring and just getting a new passport then the visitor record is still valid.
http://www.cic.gc.ca/english/visit/extend-stay.asp

wiganfem Feb 1st 2013 4:25 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519427)
If it is due to expire then you can renew online via the CIC website. If not expiring and just getting a new passport then the visitor record is still valid.
http://www.cic.gc.ca/english/visit/extend-stay.asp


it expires end March, and thanks for the online link. i knew i could do this but link to it is helpful. its just we live 10 mins from border so wonder if we could do it there too

Former Lancastrian Feb 1st 2013 4:27 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by lins and Stef McLachlan (Post 10519426)
Hi
As an Ex Passport Officer my advice would be to leave any visas which are still in date in the passport. the renewing visa officer will cancel the passport and return the new one and the cancelled on to you. You would then take both passports when visiting the country which you have the visa for. That visa will still remain valid until its expiry.

If you are referring to the green US visa which lasts for three months then you should remove that and return it to the issuing authority. You would simply pay the $6 for a new one in your new passport.

Hope this helps
Stef

True for citizens coming from a visa requiring country however UK citizens dont get issued with a visa to come to Canada as they are exempt.
Work/Study Permits TRPs'and Visitor Records are documents not VISA's that most UK expats get mixed up with. Even when emigrating UK citizens are no longer issued an Immigrant Visa.
A visa to me is a counterfoil permanently placed in a passport which says VISA albeit the I94 waiver visa is usually just stapled into the passport.

Former Lancastrian Feb 1st 2013 4:30 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10519437)
it expires end March, and thanks for the online link. i knew i could do this but link to it is helpful. its just we live 10 mins from border so wonder if we could do it there too

Yes you could and its FREE however there is always the possibility of being denied entry if there is no valid reason for an extension or the person is now deemed to be inadmissible. Im assuming you the adults are on work permits so as long as one of you shows them a valid work permit that will be sufficient for your daughters extension.

wiganfem Feb 1st 2013 4:33 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519451)
Yes you could and its FREE however there is always the possibility of being denied entry if there is no valid reason for an extension or the person is now deemed to be inadmissible. Im assuming you the adults are on work permits so as long as one of you shows them a valid work permit that will be sufficient for your daughters extension.

yes her passport expires end March, so posting that off today. Hence question if to remove visitor record, as didnt want to get held up or in trouble for taking it out. I am on cisitor one until 2014, and yes my husband is the same with work permit.

thanks again

Former Lancastrian Feb 1st 2013 4:43 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10519458)
yes her passport expires end March, so posting that off today. Hence question if to remove visitor record, as didnt want to get held up or in trouble for taking it out. I am on cisitor one until 2014, and yes my husband is the same with work permit.

thanks again

If you are posting her passport off today then dont go to the border until you get the new one back as legally you have no valid travel document.
Doing it online gives you implied status while you wait and dont leave Canada but that will cost $75. Take out the Visitor Record.

wiganfem Feb 1st 2013 4:46 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519476)
If you are posting her passport off today then dont go to the border until you get the new one back as legally you have no valid travel document.
Doing it online gives you implied status while you wait and dont leave Canada but that will cost $75. Take out the Visitor Record.


great thanks for that. so i can apply online before i het her passport back? dont i have to wait as the passport number will be required?
I take it the link on the form is for the visitor one, as although she is at school she can only study due to my husband having work perm, if i am correct. it is so confusing !!

Former Lancastrian Feb 1st 2013 4:54 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by wiganfem (Post 10519482)
great thanks for that. so i can apply online before i het her passport back? dont i have to wait as the passport number will be required?
I take it the link on the form is for the visitor one, as although she is at school she can only study due to my husband having work perm, if i am correct. it is so confusing !!

If her Visitor Record expires when her passport does you may get the new passport back before it expires then it would simply be a quick trip to the border and voila new visitor record. By leaving it late to renew the passport you wont be able to extend online until you get your new passport back.
Even applying online today doesnt help as the current passport is due to expire.
Just hope the UK renewal system is quick.

wiganfem Feb 1st 2013 5:37 pm

Re: Passport renewal - UK, not Canadian
 

Originally Posted by Former Lancastrian (Post 10519496)
If her Visitor Record expires when her passport does you may get the new passport back before it expires then it would simply be a quick trip to the border and voila new visitor record. By leaving it late to renew the passport you wont be able to extend online until you get your new passport back.
Even applying online today doesnt help as the current passport is due to expire.
Just hope the UK renewal system is quick.

cheers just been and done it, express post be there Thursday lol. Hope to God i have not missed anything or done anything wrong,

thanks for your help


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