ellsie

I spoke to LLoydsTSB this afternoon, they said they have to send out claim forms and proceed from there. Of course it will take a while for the forms to arrive from the UK, so I hope it isn't 1st come, 1st served!

sheli0508

fortunately it doesn't work like that - you will get your money back

jasonlisa

We booked for flights out on 25th Oct, using our Halifax CC. They have been very helpful, and told us we need to post them everything we have showing what we've paid etc, as well as a copy of the apology email we got from Zoom, and that it then goes into dispute.

This means we are very likely to get our money back (fingers crossed). We cannot afford to re-book elsewhere until this money is back in our hands, which means it it takes too long we'll probably lose out on accomodation as well. Despite all this, I still feel we're lucky, unlike those poor people who're stranded or who are due to fly very soon. How annoying.

Good job I read the thread about contraception this morning, it made me smile when I needed it, thankyou!

bluemoon1

Just spoken to the Abbey and they said "investigation time and reimbursement" should be a timescale of 2-4 weeks which isn't too bad fingers crossed!

Now all we need to do now is email Richard Branson to close the gap in the market of non-existent flights to Halifax from a northern airport

Surely someone can put a flight schedule together for us poor souls - by 'eck it's grim up north (at the moment anyway!)

sheli0508

Halifax should look to increase your limit based on the dispute to allow you to make an alternative flight - I have never known anyone not receive a refund and I was the manager for over 6 years.....

dinoffc

Booked for five of us to travel out on 29th October to land in Halifax for our PRs with our IF debit card. Rang them and they are going to look into it for us as it is a Visa debit card. One of the ladies I spoke to said that they refunded some people with the Wrapit liquidation, but still not holding out much hope.
We have rebooked with BA but we are now landing in Toronto and not Halifax, as it was too expensive to fly there with the main carriers.
However, the most galling part is that we had booked car rental with Canadian Affair who refuse to transfer this to Toronto, as the booking is non refundable and non transferable, as one lady smugly pointed out to us.....twice!!! Surely in this day and age they would be able to sort something out? Booking made through them is for Hertz, might be worth contacting them directly, they may feel sorry for us.
We know how you all feel and hope that everyone can sort something out of this mess, I think someone up there is telling us not to go.................

Sockdogg

Anyone know if you can get a refund for tickets bought on a credit card that you no longer have?

We are here on a TWP and hadn't used our return flight yet, but the credit card we bought the tickets on we cancelled when we were closing some of our UK bank accounts prior to moving here.

Zoe Bell

The car insurance issue woud be a thing for your travel insruance to sort out. They may refund and let you rebook

perrymason77

We had flights leaving on the 12th for Vancouver (obviously not anymore), thankfully on the credit card and Nationwide seem to think that there wont be a problem reimbursing us.

Managed to get replacement flights with Air Canada for the same days so just currently out of pocket for a lot more. :curse:

JonboyE

Well, American Express were very helpful. Unfortunately, when I checked back in my records I realized I had paid for these tickets with my Scotiabank Visa.

Scotiabank were not quite so helpful. They gave me a file number and asked me to fax all the documents/e-Ticket and Itinerary etc, but said they will not start to process my claim until after the date I was due to fly and declined to credit my account with the amount until "the dispute is resolved".

My guess is that they will not credit me until Zoom's credit card service provider accepts the charge back.

This is a bit less than stellar service IMO.

Fortunately I do a lot of business, one way or another, with Scotiabank so I have a few hostages.

AndyBCbound

I just recieved a credit back from nationwide, fro services i didnt recieve they froze the payment while i was on the phone (so there would be no charges ) then credited the payment back to my card 10 days lateryou have no worries with them

bozonightmare

So in short, I booked on a natwest maestro debit card. Is it even worth me making a call to Natwest?
Also, rang my travel insurance company: they wriggled out of it. Cunch of bunts.
Friday night time for some ale.

Ramsey

Read your Travel Insurance policy and see if there are any particular sections that you beleive you could claim on.... Don't just accept the initial phone call!... Put the request in writing if they still refuse to talk about it!

As for the Maestro.... Probably out of luck, but it will not hurt to call anyway.

bozonightmare

Thanks for the swift advice comeback Ramsey.

us3andthedog

Bought on capital one uk mastercard 2 adults + 1 child ticket 15 august 08, called credit card company and they are sending out a form to be completed and returned, they will then look at refunding.

***Please also check with the cc company that the interest will be stopped whilst the claim for a refund is pending".***