Originally Posted by crofty82

We finally moved to Canada yesterday and are now, at least for the next six weeks, residents of Hamilton Mountain.

We flew with Air Transat from Gatwick to Pearson having stayed in the Courtyard by Marriott at the airport the night before our flight. The entire experience was, as you can imagine, very different from any previous flying experience. Regulations means those that are not medically exempt must wear a mask at all times during the flight (except for eating of course) and at both airports. The hotel was incredibly quiet and all meals and drinks needed to be ordered either via a tablet on the restaurant tables or by scanning a QR code in your room.

Both LGW and YYZ were also eerily quiet, again which is to be expected, and the flight was about 40% full. We couldn't get online check in to work on the Transat website so did it all at Gatwick and were asked a bunch of Covid-related questions in addition to the usual stuff. The in-flight experience was also very different as the offering was significantly streamlined; both the meal and the snack were fully enclosed in a box and the drinks menu was reduced. There was no duty-free shopping either, which meant the cabin crew (who were also masked up of course) had nothing to do for long periods of the flight.

Upon arrival at Pearson the plane was met by CBSA officers, who, much to the surprise of the cabin crew, said that anyone who hadn't completed the ArriveCAN app in advance had to fill out the paper form BEFORE disembarking. Those had had used the app could leave the plane immediately but had to show the code it generates to the officer upon disembarking.

TIP: if you use the app, fill it out for everyone in your party AND take a screenshot of the code it generates before closing it down, and save it in the photos on your phone. Luckily I had done this because when I opened the app again the code had vanished and could not be retrieved.

After leaving the plane it was the usual walk to the immigration kiosks, which, it seems the QR code scanners were not working on because I had filled out the eDeclaration app but it would not scan, so we entered the info manually, along with, again, Covid-specific questions on top of the usual ones. We then took the slip to the officer at the desk who again verbally repeated the Covid questions and asked us questions about our quarantine plan. Thankfully this was approved and we were on our way to the equally quiet baggage hall.

From there it was a taxi straight to our Airbnb and our quarantine begins. Hope this is helpful for anybody intending to fly soon.

Originally Posted by i_Seeker

Thank you for sharing, exciting times!

We are due to fly out on Friday. I downloaded and filled out the ArriveCAN app with mine and my family's information. Can you tell me what code they are looking for? Because on the page that says "Thank you for filling out your travel information" in the 'YOUR SUMMARY' section, it only tells me the Port of Entry, Arrival Date and Contact, and 3 travellers (with an edit button).

I took a screenshot of it, but can't see a code. Thanks.

Originally Posted by DigitalGhost

Well it looks quite spacious and comfy at least. I don't know for how long they can continue to run flights with those passenger numbers though.

Originally Posted by Photoplex

That was June.

We're in August...

Originally Posted by crofty82

When you are done filling it out, it should give you a summary screen with a code:

Originally Posted by DigitalGhost

Yes but if you read the OP's earlier posts in this thread, his flight was only around 40% full and Transat are generally the "budget" option compared with Air Canada.

Originally Posted by crofty82

I was (pleasantly) surprised they resumed flights to Europe at all, given that it's only citizens, residents and their immediate families that can enter atm.

Originally Posted by i_Seeker

I got it now, thanks!

I had to do the for a couple of times, but it worked!

Originally Posted by bramallblade

I am not getting any code. I get the summary and keep editing it but no code, ever. What am I missing?

Originally Posted by bramallblade

I am not getting any code. I get the summary and keep editing it but no code, ever. What am I missing?

Originally Posted by i_Seeker

This is exactly what happened to me. This is what I did:

1. Exit the app.
2. Click on the entry by air again.
3. Continue the application to as far as it will take you.
4. If it doesn't take you to the code page, repeat from step 1.

I had to do it around 8 times before it worked.

Originally Posted by bramallblade

Nope. Still nothing. I'm at an absolute loss as to what to do now. Did you do this in the 48 hour time frame before departure?

Originally Posted by i_Seeker

Yes, I started on Tuesday (flying out in the Friday), and the code was given to me on Wednesday.

Are you within the 48 hours?