Tripadvisor Review: What would you do?
#47
BE Enthusiast
Joined: Jul 2007
Posts: 397
Re: Tripadvisor Review: What would you do?
How is it harsh to tell the truth? And no, I would not be more lenient if someone I know runs a hotel. In fact, on Tripadvisor a country inn owned and run by people I know in Canada has some really horrible reviews. All true and one of them is mine.
How is it flexible, charitable and accepting to take a bribe? Are bribes legally or morallly accepted in your world?
How is it flexible, charitable and accepting to take a bribe? Are bribes legally or morallly accepted in your world?
No Dot, I am not corrupt, I just disagree with your post, I am just trying to look at things from both sides of the coin.
#48
Re: Tripadvisor Review: What would you do?
haha whatever, I am amazed by the posters on here with thousands of posts who get so ruffled if someone dare challenge their point of view or disagree and then just come back with a dumb statement like 'are bribes legally accepted in your world'
No Dot, I am not corrupt, I just disagree with your post, I am just trying to look at things from both sides of the coin.
No Dot, I am not corrupt, I just disagree with your post, I am just trying to look at things from both sides of the coin.
#50
Re: Tripadvisor Review: What would you do?
Leave the review up there. If the hotel has got its act together and improved the latest reviews will reflect this and also will show the reviews on Trip Advisor have made the hotelier realise that they needed to improve.
I use Trip Adisor all the time and would be really cross if I knew someone was bribed to removed a review.
I use Trip Adisor all the time and would be really cross if I knew someone was bribed to removed a review.
I use Trip Advisor a lot, I've just come back from a few weeks in Costa Rica and used TA to help chose every place we stayed in, and it was really useful. It's interesting sometimes when hotel owners/managers make replies to negative comments, but it would make it pointless if posters removed any negative experiences, and I'd be pissed off if people did that (particularly if bribed to by the hotel!)
Also agree you should contact TA about this, it would be interesting to see what they say about it.
#51
Re: Tripadvisor Review: What would you do?
Amazed no one has asked this
How did they know to contact you based on a trip advisor review?
How did they know how to contact you?
Personally I'd leave it up, if they are that worried and you need a bit of cash I'd be threatening to add another review stating what they had done if they don't up it to a few thousand.
How did they know to contact you based on a trip advisor review?
How did they know how to contact you?
Personally I'd leave it up, if they are that worried and you need a bit of cash I'd be threatening to add another review stating what they had done if they don't up it to a few thousand.
#54
BE Enthusiast
Joined: Oct 2002
Posts: 875
Re: Tripadvisor Review: What would you do?
I wouldn't go getting excited about the honesty of any reviews on Trip Advisor. TA have been the subject of much media scrutiny here in the USA for some time now over how they decide whether or not a good or bad review will get posted. It's been well documented that anyone can log a negative review even if they never stayed there.
http://beatofhawaii.com/tripadvisor-...eviews-part-2/
http://www.timesonline.co.uk/tol/tra...cle6583450.ece
Trip Advisor refuse to take down negative reviews even when they can be proven false. However, my understanding is they operate similar to Yelp. If a company buys advertising from TA, they help to "filter" the negatives and bump the property further up a search.
We were having this discussion with a restauranteur yesterday and he was telling us how he was offered encouragement to participate in their advertising scheme for $400 a month. They have refused. He tried to post a positive comment for the restaurant himself, from a different town to where the restaurant is. It would not post, had to be held for review. He has had numerous customers tell him the same. He then went and posted a negative review and that posted immediately.
To the originator of this post why don't you suggest they sponsor you for a another stay and if it is satisfactory do an updated review.
http://beatofhawaii.com/tripadvisor-...eviews-part-2/
http://www.timesonline.co.uk/tol/tra...cle6583450.ece
Trip Advisor refuse to take down negative reviews even when they can be proven false. However, my understanding is they operate similar to Yelp. If a company buys advertising from TA, they help to "filter" the negatives and bump the property further up a search.
We were having this discussion with a restauranteur yesterday and he was telling us how he was offered encouragement to participate in their advertising scheme for $400 a month. They have refused. He tried to post a positive comment for the restaurant himself, from a different town to where the restaurant is. It would not post, had to be held for review. He has had numerous customers tell him the same. He then went and posted a negative review and that posted immediately.
To the originator of this post why don't you suggest they sponsor you for a another stay and if it is satisfactory do an updated review.
#55
Re: Tripadvisor Review: What would you do?
As far as I know, ALL reviews are moderated...I have posted both positive & negative reviews and all take time to be visible on the site.
#56
BE Enthusiast
Joined: Oct 2002
Posts: 875
Re: Tripadvisor Review: What would you do?
I'd be surprised if all comments are moderated as they post within seconds.
I would be asking the hotel to pay for the trip. They can take it out of their marketing budget and pay your airfare and give you the room and you can honestly do what they have asked you to do if they have done what they said they have.
I would be asking the hotel to pay for the trip. They can take it out of their marketing budget and pay your airfare and give you the room and you can honestly do what they have asked you to do if they have done what they said they have.
#57
Re: Tripadvisor Review: What would you do?
I'd be surprised if all comments are moderated as they post within seconds.
I would be asking the hotel to pay for the trip. They can take it out of their marketing budget and pay your airfare and give you the room and you can honestly do what they have asked you to do if they have done what they said they have.
I would be asking the hotel to pay for the trip. They can take it out of their marketing budget and pay your airfare and give you the room and you can honestly do what they have asked you to do if they have done what they said they have.
As for your suggestion...sounds like me trying to bribe them...free trip to Sydney? I don't think so.
#58
Re: Tripadvisor Review: What would you do?
I would leave the review and photos up. If your experience was truly awful and you're being honest in your review then it's fair and accurate. Expecially if you have photos to prove what you're saying. I would not take money from them to remove the review. Even giving it to charity won't make you feel good about it. If the hotel contacts you again forward all their emails to Tripadvisor and maybe the SMH letters to the editor section.
They've shot themselves in the foot.
The offer of full refund is a tacit admission that your experience was very poor, which means your review is entirely valid and you are under no obligation to remove it. If they agree you deserve a refund, they should be giving it to you with no strings attached. A refund is not supposed to be a bribe.
I would point this out to them, refuse the money and inform Tripadvisor, quoting the hotel's messages in full. Don't ask them to remove anything; let Tripadvisor take care of this.
The offer of full refund is a tacit admission that your experience was very poor, which means your review is entirely valid and you are under no obligation to remove it. If they agree you deserve a refund, they should be giving it to you with no strings attached. A refund is not supposed to be a bribe.
I would point this out to them, refuse the money and inform Tripadvisor, quoting the hotel's messages in full. Don't ask them to remove anything; let Tripadvisor take care of this.
#60
Re: Tripadvisor Review: What would you do?
Just seen this. UK arm, you are not alone BC............
My Sydney hotel has received several positive reviews since my dealings with them. Strangely they always come from new TA members, who have only ever written one review...one of them even claims to live in the same suburb as the hotel, not sure why they were staying there!
Hotel management comments on any negative reviews that they are fake - the irony!
Not sure why TA doesn't just go ahead and blacklist them.