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Rules on Refunds in NSW? Anyone know?

Rules on Refunds in NSW? Anyone know?

Old Oct 29th 2010, 12:40 am
  #61  
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Default Re: Rules on Refunds in NSW? Anyone know?

Well the latest.

We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
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Old Oct 29th 2010, 1:06 am
  #62  
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Default Re: Rules on Refunds in NSW? Anyone know?

Good news that they will actually get involved. When we were being threatened with eviction from our rental they were only able to offer pretty general opinions. Good luck!
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Old Oct 29th 2010, 1:24 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by Wol View Post
Good news that they will actually get involved. When we were being threatened with eviction from our rental they were only able to offer pretty general opinions. Good luck!
Tenancy is a different bag I think Wol...
Thanks. Should hear back this avo.
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Old Oct 29th 2010, 1:34 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by TiddlyPom View Post
Well the latest.

We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
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Old Oct 29th 2010, 3:14 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Bet that would be an interesting phone call to listen in to
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Old Oct 29th 2010, 6:50 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by moneypenny20 View Post
Bet that would be an interesting phone call to listen in to
Yeah, i would like to have been a fly on the wall...

Anyway, waiting to hear back. Prob Monday now.
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Old Oct 29th 2010, 7:40 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by TiddlyPom View Post
Yeah, i would like to have been a fly on the wall...

Anyway, waiting to hear back. Prob Monday now.
Ok, guy sending us through paperwork for us to fill in. Will have to go to mediation but FT says we have a very good chance of winning.

He called the supplier a 'clown'.
Will let you know how it all goes.
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Old Oct 29th 2010, 3:31 pm
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by TiddlyPom View Post
Ok, guy sending us through paperwork for us to fill in. Will have to go to mediation but FT says we have a very good chance of winning.

He called the supplier a 'clown'.
Will let you know how it all goes.
Oh so he is obviously going to fight it all the way despite being in the wrong!
They won't like that!
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Old Oct 30th 2010, 2:16 pm
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by Sally Simpson View Post
Oh so he is obviously going to fight it all the way despite being in the wrong!
They won't like that!
Well if he chooses to fight, despite being in the wrong, the verdict will be recorded against their name on the FT website, open to anyone who googles the company name.
It would be less suicidal in business terms to admit defeat before tribunal... but some people are on a suicide mission in their life, regardless of what is the most sensible option and you can do nothing bar let them do what they gotta do...
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Old Nov 1st 2010, 5:45 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by Jen1977ni View Post
Rather than start a thread of my own, does anyone know the returns policy for Big W? It's an item I bought more than 28 days ago, it's clothing and still labeled and quite obviously not worn, I've got the receipt...
you can take it back no worries...what do you think happens when people buy stuff and layby for christmas, you can take back even if you dont have the docket(if labels are still on) but you may not get the full price you paid, if the specific item happens to be on special when you return it
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Old Nov 2nd 2010, 1:19 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by BigH68 View Post
you can take it back no worries...what do you think happens when people buy stuff and layby for christmas, you can take back even if you dont have the docket(if labels are still on) but you may not get the full price you paid, if the specific item happens to be on special when you return it
Thanks
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Old Nov 12th 2010, 11:44 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Any news yet?
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Old Nov 12th 2010, 9:07 pm
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by ub40fan View Post
Any news yet?
THe paperwork's gone into the Fair Trading lot and we await a date.
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Old Nov 13th 2010, 2:40 am
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by TiddlyPom View Post
THe paperwork's gone into the Fair Trading lot and we await a date.
It could be a while then, hope it's sorted soon for you.
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Old Nov 13th 2010, 4:23 am
  #75  
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Default Re: Rules on Refunds in NSW? Anyone know?

Originally Posted by ub40fan View Post
It could be a while then, hope it's sorted soon for you.
Usually pretty fast apparently. The way it works is that we go into a mediation all together and the evidence is presented all round.
I show the affidavits of people who witnessed some things, plus all our communication, backed up with info from the governing body of the service provider.
Then based on this, the mediator will give each party the likely outcome of the tribunal... so he or she will say to the guy I'm quibbling with that he's a clown and he won't win... and based on this, we come to an equally satisfactory agreement.
If we can't agree, say he won't give money back, then we go to tribunal where the law sorts it. This is all done on the same day. Then the tribunal will tell him to give me the money back and all will hopefully be well.

The FT website will record the decision for all to google so it would be smart to just hand the money back at the mediation part, or it would mean business suicide in a small community like this.
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