Rules on Refunds in NSW? Anyone know?
Oct 28th 2010, 11:40 pm
#61
Thread Starter
Joined: Oct 2007
Posts: 9,668
Re: Rules on Refunds in NSW? Anyone know?
Well the latest.
We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
Oct 29th 2010, 12:06 am
#62
Lost in BE Cyberspace
Joined: Mar 2003
Posts: 9,397
Re: Rules on Refunds in NSW? Anyone know?
Good news that they will actually get involved. When we were being threatened with eviction from our rental they were only able to offer pretty general opinions. Good luck!
Oct 29th 2010, 12:24 am
#63
Thread Starter
Joined: Oct 2007
Posts: 9,668
Re: Rules on Refunds in NSW? Anyone know?
Oct 29th 2010, 12:34 am
#64
Lost in BE Cyberspace
Joined: Jun 2007
Location: Tropical North QLD
Posts: 21,434
Re: Rules on Refunds in NSW? Anyone know?
Well the latest.
We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now.
Oct 29th 2010, 2:14 am
#65
Crazy Cat Lady
Joined: Apr 2004
Posts: 65,493
Re: Rules on Refunds in NSW? Anyone know?
Bet that would be an interesting phone call to listen in to 
Oct 29th 2010, 6:40 am
#67
Thread Starter
Joined: Oct 2007
Posts: 9,668
Re: Rules on Refunds in NSW? Anyone know?
He called the supplier a 'clown'.
Will let you know how it all goes.
Oct 29th 2010, 2:31 pm
#68
Lost in BE Cyberspace
Joined: Jun 2007
Location: Tropical North QLD
Posts: 21,434
Re: Rules on Refunds in NSW? Anyone know?
They won't like that!
Oct 30th 2010, 1:16 pm
#69
Thread Starter
Joined: Oct 2007
Posts: 9,668
Re: Rules on Refunds in NSW? Anyone know?
It would be less suicidal in business terms to admit defeat before tribunal... but some people are on a suicide mission in their life, regardless of what is the most sensible option and you can do nothing bar let them do what they gotta do...
Nov 1st 2010, 4:45 am
#70
BE Enthusiast
Joined: Oct 2008
Posts: 403
Re: Rules on Refunds in NSW? Anyone know?
you can take it back no worries...what do you think happens when people buy stuff and layby for christmas, you can take back even if you dont have the docket(if labels are still on) but you may not get the full price you paid, if the specific item happens to be on special when you return it
Nov 2nd 2010, 12:19 am
#71
'Made in Ulster' Member
Joined: Dec 2008
Location: Brisbane, QLD. (Though an Ulster girl through and through!)
Posts: 6,578
Re: Rules on Refunds in NSW? Anyone know?
you can take it back no worries...what do you think happens when people buy stuff and layby for christmas, you can take back even if you dont have the docket(if labels are still on) but you may not get the full price you paid, if the specific item happens to be on special when you return it
Nov 12th 2010, 10:44 am
#72
Where I want to be
Joined: Jan 2005
Location: In my own head
Posts: 3,220
Re: Rules on Refunds in NSW? Anyone know?
Any news yet?
Nov 13th 2010, 1:40 am
#74
Where I want to be
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Location: In my own head
Posts: 3,220
Nov 13th 2010, 3:23 am
#75
Thread Starter
Joined: Oct 2007
Posts: 9,668
Re: Rules on Refunds in NSW? Anyone know?
Usually pretty fast apparently. The way it works is that we go into a mediation all together and the evidence is presented all round.
I show the affidavits of people who witnessed some things, plus all our communication, backed up with info from the governing body of the service provider.
Then based on this, the mediator will give each party the likely outcome of the tribunal... so he or she will say to the guy I'm quibbling with that he's a clown and he won't win... and based on this, we come to an equally satisfactory agreement.
If we can't agree, say he won't give money back, then we go to tribunal where the law sorts it. This is all done on the same day. Then the tribunal will tell him to give me the money back and all will hopefully be well.
The FT website will record the decision for all to google so it would be smart to just hand the money back at the mediation part, or it would mean business suicide in a small community like this.
I show the affidavits of people who witnessed some things, plus all our communication, backed up with info from the governing body of the service provider.
Then based on this, the mediator will give each party the likely outcome of the tribunal... so he or she will say to the guy I'm quibbling with that he's a clown and he won't win... and based on this, we come to an equally satisfactory agreement.
If we can't agree, say he won't give money back, then we go to tribunal where the law sorts it. This is all done on the same day. Then the tribunal will tell him to give me the money back and all will hopefully be well.
The FT website will record the decision for all to google so it would be smart to just hand the money back at the mediation part, or it would mean business suicide in a small community like this.
