Re: Rules on Refunds in NSW? Anyone know?
 

Well the latest.

We've had a phone call from Fair Trading. Their opinion is that we're totally in the right and that the supplier has acted wrongly.
The've got all the paperwork, and their opinion is that the supplier has been stupid and doesn't really understand how to run a business properly.
They're on the phone to them now. :)

Re: Rules on Refunds in NSW? Anyone know?
 

Good news that they will actually get involved. When we were being threatened with eviction from our rental they were only able to offer pretty general opinions. Good luck!

Re: Rules on Refunds in NSW? Anyone know?
 

Tenancy is a different bag I think Wol...
Thanks. Should hear back this avo.

Re: Rules on Refunds in NSW? Anyone know?
 

:thumbsup:

Re: Rules on Refunds in NSW? Anyone know?
 

Bet that would be an interesting phone call to listen in to :lol:

Re: Rules on Refunds in NSW? Anyone know?
 

Yeah, i would like to have been a fly on the wall...

Anyway, waiting to hear back. Prob Monday now.

Re: Rules on Refunds in NSW? Anyone know?
 

Ok, guy sending us through paperwork for us to fill in. Will have to go to mediation but FT says we have a very good chance of winning.

He called the supplier a 'clown'.
Will let you know how it all goes.

Re: Rules on Refunds in NSW? Anyone know?
 

Oh so he is obviously going to fight it all the way despite being in the wrong!
They won't like that!

Re: Rules on Refunds in NSW? Anyone know?
 

Well if he chooses to fight, despite being in the wrong, the verdict will be recorded against their name on the FT website, open to anyone who googles the company name.
It would be less suicidal in business terms to admit defeat before tribunal... but some people are on a suicide mission in their life, regardless of what is the most sensible option and you can do nothing bar let them do what they gotta do...

Re: Rules on Refunds in NSW? Anyone know?
 

you can take it back no worries...what do you think happens when people buy stuff and layby for christmas, you can take back even if you dont have the docket(if labels are still on) but you may not get the full price you paid, if the specific item happens to be on special when you return it

Re: Rules on Refunds in NSW? Anyone know?
 

Thanks :)

Re: Rules on Refunds in NSW? Anyone know?
 

Any news yet?

Re: Rules on Refunds in NSW? Anyone know?
 

THe paperwork's gone into the Fair Trading lot and we await a date.

Re: Rules on Refunds in NSW? Anyone know?
 

It could be a while then, hope it's sorted soon for you.

Re: Rules on Refunds in NSW? Anyone know?
 

Usually pretty fast apparently. The way it works is that we go into a mediation all together and the evidence is presented all round.
I show the affidavits of people who witnessed some things, plus all our communication, backed up with info from the governing body of the service provider.
Then based on this, the mediator will give each party the likely outcome of the tribunal... so he or she will say to the guy I'm quibbling with that he's a clown and he won't win... and based on this, we come to an equally satisfactory agreement.
If we can't agree, say he won't give money back, then we go to tribunal where the law sorts it. This is all done on the same day. Then the tribunal will tell him to give me the money back and all will hopefully be well. :)

The FT website will record the decision for all to google so it would be smart to just hand the money back at the mediation part, or it would mean business suicide in a small community like this.