Nice little earner, Terry
Jan 29th 2016, 1:08 am
#1
Lost in BE Cyberspace
Thread Starter
Joined: Mar 2003
Posts: 9,397
Nice little earner, Terry
.
It's a given that most Australian banks are a joke, but for sheer incompetence Barclays UK takes the Anzac biscuit.
Last year they "up"graded their website (my quotes). After I logged on I was invited to comment on the change, which I did - basically said it had no advantage over the old one and was less intuitive.
A few weeks later I got a letter saying my "complaint" was being investigated, together with a leaflet about the ombudsman.
A bit later another letter came, saying that £75 was being credited to my account (it was) as compensation for my distress!
Before Christmas a pop-up on the site asked my opinion again, and I filled in the survey. A week later another letter came, my "complaint" was being investigated and I could call the ombudsman in.....
Last week I got a call from an Indian lady who was almost incomprehensible, apologising for the distress my complaint referred to. I explained that there *was* no complaint. I was merely doing their survey.
Yesterday there were two identical letters. Each told me that as compensation, £25 was being credited to my account and, if I was dissatisfied the enclosed ombudsman leaflet.........
Each was signed by Amgad Osman, "Decision maker" would you believe.
Oh, I forgot to mention one more instance last year, that timr it was £50.
I'm thinking of giving up my day job!
.
It's a given that most Australian banks are a joke, but for sheer incompetence Barclays UK takes the Anzac biscuit.
Last year they "up"graded their website (my quotes). After I logged on I was invited to comment on the change, which I did - basically said it had no advantage over the old one and was less intuitive.
A few weeks later I got a letter saying my "complaint" was being investigated, together with a leaflet about the ombudsman.
A bit later another letter came, saying that £75 was being credited to my account (it was) as compensation for my distress!
Before Christmas a pop-up on the site asked my opinion again, and I filled in the survey. A week later another letter came, my "complaint" was being investigated and I could call the ombudsman in.....
Last week I got a call from an Indian lady who was almost incomprehensible, apologising for the distress my complaint referred to. I explained that there *was* no complaint. I was merely doing their survey.
Yesterday there were two identical letters. Each told me that as compensation, £25 was being credited to my account and, if I was dissatisfied the enclosed ombudsman leaflet.........
Each was signed by Amgad Osman, "Decision maker" would you believe.
Oh, I forgot to mention one more instance last year, that timr it was £50.
I'm thinking of giving up my day job!
.
Jan 29th 2016, 11:54 am
#2
Concierge
Joined: Jan 2013
Location: Western Australia
Posts: 21,139
Re: Nice little earner, Terry
.
It's a given that most Australian banks are a joke, but for sheer incompetence Barclays UK takes the Anzac biscuit.
Last year they "up"graded their website (my quotes). After I logged on I was invited to comment on the change, which I did - basically said it had no advantage over the old one and was less intuitive.
A few weeks later I got a letter saying my "complaint" was being investigated, together with a leaflet about the ombudsman.
A bit later another letter came, saying that £75 was being credited to my account (it was) as compensation for my distress!
Before Christmas a pop-up on the site asked my opinion again, and I filled in the survey. A week later another letter came, my "complaint" was being investigated and I could call the ombudsman in.....
Last week I got a call from an Indian lady who was almost incomprehensible, apologising for the distress my complaint referred to. I explained that there *was* no complaint. I was merely doing their survey.
Yesterday there were two identical letters. Each told me that as compensation, £25 was being credited to my account and, if I was dissatisfied the enclosed ombudsman leaflet.........
Each was signed by Amgad Osman, "Decision maker" would you believe.
Oh, I forgot to mention one more instance last year, that timr it was £50.
I'm thinking of giving up my day job!
.
It's a given that most Australian banks are a joke, but for sheer incompetence Barclays UK takes the Anzac biscuit.
Last year they "up"graded their website (my quotes). After I logged on I was invited to comment on the change, which I did - basically said it had no advantage over the old one and was less intuitive.
A few weeks later I got a letter saying my "complaint" was being investigated, together with a leaflet about the ombudsman.
A bit later another letter came, saying that £75 was being credited to my account (it was) as compensation for my distress!
Before Christmas a pop-up on the site asked my opinion again, and I filled in the survey. A week later another letter came, my "complaint" was being investigated and I could call the ombudsman in.....
Last week I got a call from an Indian lady who was almost incomprehensible, apologising for the distress my complaint referred to. I explained that there *was* no complaint. I was merely doing their survey.
Yesterday there were two identical letters. Each told me that as compensation, £25 was being credited to my account and, if I was dissatisfied the enclosed ombudsman leaflet.........
Each was signed by Amgad Osman, "Decision maker" would you believe.
Oh, I forgot to mention one more instance last year, that timr it was £50.
I'm thinking of giving up my day job!
.
Unbelievable - I'm switching from Halifax to Barclays immediately, and sharpening my poison pen 
