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It's all in the wording........

It's all in the wording........

Old Jul 19th 2017, 11:48 pm
  #1  
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Default It's all in the wording........

So a few weeks ago Mrs Spud bought a fairly expensive item of clothing from a dress maker, all made to measure and a bit fancy. Two weeks later some small threads in the embroidery started getting loose and falling off.

She sent an email to the dress maker to arrange for it to be returned and repaired, she got a one line answer. We both looked at the response, I read it one way, she read it another and that's where the trouble started.

"This is not a problem for me to fix"

So how do you read it ? I might tell you the outcome later.............
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Old Jul 20th 2017, 12:15 am
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Default Re: It's all in the wording........

Originally Posted by spuddyo
So a few weeks ago Mrs Spud bought a fairly expensive item of clothing from a dress maker, all made to measure and a bit fancy. Two weeks later some small threads in the embroidery started getting loose and falling off.

She sent an email to the dress maker to arrange for it to be returned and repaired, she got a one line answer. We both looked at the response, I read it one way, she read it another and that's where the trouble started.

"This is not a problem for me to fix"

So how do you read it ? I might tell you the outcome later.............
As it was a one line answer, so no instructions on how to return the item, I'd read it as 'it's not my problem' rather than 'that's no problem'.

Either way, I'd email back asking for clarification.
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Old Jul 20th 2017, 12:22 am
  #3  
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Default Re: It's all in the wording........

Originally Posted by spuddyo
So a few weeks ago Mrs Spud bought a fairly expensive item of clothing from a dress maker, all made to measure and a bit fancy. Two weeks later some small threads in the embroidery started getting loose and falling off.

She sent an email to the dress maker to arrange for it to be returned and repaired, she got a one line answer. We both looked at the response, I read it one way, she read it another and that's where the trouble started.

"This is not a problem for me to fix"

So how do you read it ? I might tell you the outcome later.............
It means she can fix it, no problem.
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Old Jul 20th 2017, 12:46 am
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Default Re: It's all in the wording........

+ 1 for Dreamy.
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Old Jul 20th 2017, 1:12 am
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Default Re: It's all in the wording........

Originally Posted by spouse of scouse
It means she can fix it, no problem.
I lean in this direction. ^

Isn't the English language wonderful!

ETA. Another thought: if she is a maker of expensive garments, and wants repeat and/or referral business then I am inclined to think that she would want to fix the problem.

Last edited by Pulaski; Jul 20th 2017 at 1:18 am.
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Old Jul 20th 2017, 1:56 am
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Default Re: It's all in the wording........

Originally Posted by Pulaski
I lean in this direction. ^

Isn't the English language wonderful!

ETA. Another thought: if she is a maker of expensive garments, and wants repeat and/or referral business then I am inclined to think that she would want to fix the problem.
Wouldn't she then give more detail as to how to sort it, not just a quick, fairly unprofessional one liner? Humans, rubbish but you can't live without them.
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Old Jul 20th 2017, 2:27 am
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Default Re: It's all in the wording........

Originally Posted by moneypenny20
Wouldn't she then give more detail as to how to sort it, not just a quick, fairly unprofessional one liner? Humans, rubbish but you can't live without them.
Indeed, seems obvious that she thinks she can get away with saying "not my problem", if for no other reason than she didn't start with "sorry".

And given the overpopulation, we probably could do well to live without over half of them (eg go back to the population of ~1970). If you want a list ...

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Old Jul 20th 2017, 2:57 am
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Default Re: It's all in the wording........

Originally Posted by moneypenny20
Wouldn't she then give more detail as to how to sort it, not just a quick, fairly unprofessional one liner? Humans, rubbish but you can't live without them.
Maybe you would, but that doesn't mean she would.
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Old Jul 20th 2017, 2:59 am
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Default Re: It's all in the wording........

Originally Posted by Pulaski
Maybe you would, but that doesn't mean she would.
There's her mistake right there. Should be more like me!
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Old Jul 20th 2017, 3:04 am
  #10  
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Default Re: It's all in the wording........

This boils down to glass half empty half full in a way I reckon.

I'll go with full.... The maker is going to fix it.
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Old Jul 20th 2017, 3:09 am
  #11  
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Default Re: It's all in the wording........

+1 for SoS

She means it will be easy for her to fix
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Old Jul 20th 2017, 3:10 am
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Default Re: It's all in the wording........

Originally Posted by moneypenny20
There's her mistake right there. Should be more like me! ....
There is nobody quite like you!
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Old Jul 24th 2017, 6:23 am
  #13  
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Default Re: It's all in the wording........

I'm reading as though she will fix the problem.

Reminds of my very first week at work in Oz. It was in a warehouse and I was packing stuff, moving it, fork lifting etc. Boss says to me in the morning"

"I might get you to move those pallets and crates into the yard"

a few hours later he's giving me a rocket for not doing it. I explained that I was still waiting for him to make up his mind. He saw the funny side, thankfully.
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Old Jul 24th 2017, 4:04 pm
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Default Re: It's all in the wording........

Originally Posted by Tr1boy
Reminds of my very first week at work in Oz. It was in a warehouse and I was packing stuff, moving it, fork lifting etc. Boss says to me in the morning"

"I might get you to move those pallets and crates into the yard"

a few hours later he's giving me a rocket for not doing it. I explained that I was still waiting for him to make up his mind. He saw the funny side, thankfully.
In the same vein, so to speak... When my wife was released from the hospital recently, the doctor put a big plaster on my wife's side where the (big) needle had been in for several days during a hospital stay, her Indian doctor said "You could take the bandage off tomorrow." A week later, when we went back for a check-up, we learnt that the doctor meant "You must...", or "Please do...". "You should..." would have worked just as well, but "could" left just enough doubt to confuse us.
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Old Jul 24th 2017, 9:48 pm
  #15  
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Default Re: It's all in the wording........

Well my missus took this as 'its not my problem to fix, its all your fault so **** off' which ended up in a barrage of messages backwards and forwards. In actual fact the dress maker was saying "it's not a problem at all, I can fix it."

It took a while to smooth the waters and the dress was eventually fixed, but that's one relationship soured for ever and there's no chance of repeat business. For me the upsetting part of all this was I found out how much 'the dress' actually cost. You wouldn't believe me if I told you, I couldn't believe it myself at first.
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