Originally Posted by julesandco

I'm sorry Vash - it's a rental - is that not what you pay rent for?

Originally Posted by julesandco

.... or is it a perfectly legitimate practise that Estate Agents appear to use to con people of their bond money?

We moved out on 1st March and got the list through today of items that require 'immediate' attention. These include (and I quote), sweep garage; Remove velcro dots to ceiling in garage ; remove blue tac (4 blobs) from wall above blinds! I kid you not, there are four pages of this cr*p! :curse:

We even paid out for Ovenclean to come in and professionally clean the oven - this still was not good enough: 'remove glass on inside of oven door and clean runs from inside' $99 we paid to have that done

The best part is, at the end of the (very comprehensive) list, they have written in block capitals: PLEASE TICK BOXES AS ITEMS COMPLETED. How are we supposed to do this when we no longer have the keys or access to the property and the owner is at the property painting and running repairs?

The letter was dated 13th March and we HAD to respond within 3 days or they would get their own trades people in to carry out the work - it only arrived today! I can just imagine the swat team of blue tac removalists that they must have on their books!

I'm SO fed up with them. It wouldn't be so bad if the estate agent hadn't driven us out in the first place with 4 eviction notices due to their error when calculating the rent repayments.

To top it all off, we hand delivered a reply letter to their office and the Director told the receptionist to refuse to issue us with a receipt for the letter! I had to shout and make a scene in the shop to get her to agree to acknowledge receipt.

So, come on - fess up - how clean is your home?

Thanks,

Jules x

Originally Posted by FRAYNE

we got our bond money back from centuary 21 in foster in less than a week and a thank you for leaving the place cleaner than when we moved in.
Janet

Originally Posted by cranni

[YES I got mine back.
Our agent was an absolute cow. She tried to keep our bond.
I went to tenants rights, they sent her a letter and i was prepared to go to court, she soon coughed up the money.
I ended up paying 160 for carpets cleaned. 165 water rates, and 40 for something , I cant remember. She wanted money for taps reseating, which we told her about again and again. Bedroom painting for 2 marks on wall [hubby went round and scrubbed them off with new tenants in].
We took 6 light bulbs round, they did not work when we went in, but we took them to shut her up.
Dont just take the shit, fight it, you have rights.
Denise

Originally Posted by Vash the Stampede

Well, yes. But it costs nothing to clean a cupboard and wipe down the skirting boards.



I didn't suggest that you should pay for repairs to increase the value of his property. I said that you should leave the place in a better state than you found it. This usually involves nothing more than a bit of conscientious cleaning.

I chose to have the shower tiles fixed because I already had a handyman in the house to take care of the cracked plaster (which was my fault anyway), and it only cost me an extra $20 for him to tidy up the shower as well. No big deal!



Speaking as a landlord myself, I believe it's entirely reasonable to expect that a tenant will maintain the garden and take care of the property. I wouldn't expect my tenant to pay for maintenance (that's my job, after all) but I would expect them to show some respect for the place.

Originally Posted by julesandco

We did show respect for the place and wipe everything down thoroughly before we left, but if the Agents got it in for you, the Agents got it in for you!

Bye bye bond money I'm starting to get very battle weary with with them and need to use my energy on more important things than ropey Estate Agents who treat their customers like dirt!

Jules x

Originally Posted by steve`o

name them and shame them

Originally Posted by julesandco

Do you have a contact for tenant's rights?

We complained to REIWA, but this didn't have any effect. The guy from REIWA even knew the name of the Agent we were complaining about before we mentioned them - kind of says it all really!

Thanks for the info.

Jules x

Originally Posted by julesandco

I know - we had Ovenclean do the oven and had the carpets cleaned professional (for which they have the receipts), and they are still complaining that the carpets need cleaning and the oven isn't up to scratch!

If the professionals can't mean their standards, what hope is there for us 'normal' people?

Jules x

Originally Posted by moneypen20

If she does, the Mods or Admin will remove it. Too much danger of litigation I'm afraid but if Secret Harbour people want to know they can PM her.

Originally Posted by steve`o

carnt see how the mods etc can be legally held responsible for whats written in a public forum and wilst on that note you cannot be done for slander etc if your telling the truth

this bit i know as i once wrote a damming report on another contractors work, they threaterd legal action if i didnt withdraw my statement in writing after getting legal advice of our own we told them "see you in court" and they shit themselves