Telstra Customer 'Service'
Oct 18th 2005, 2:53 pm
#1
Thread Starter
Joined: Mar 2005
Posts: 582
Telstra Customer 'Service'
For anyone thinking of signing up with Telstra (surely no-one is that mad lol), here's a little example of their customer service.....
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
Oct 18th 2005, 4:41 pm
#2
Gold Member
Joined: Apr 2005
Location: Sydney, NSW
Posts: 1,169
Re: Telstra Customer 'Service'
Maybe he wanted to make you a better offer... 
Last edited by skywalker; Oct 18th 2005 at 4:47 pm.
Oct 18th 2005, 6:57 pm
#3
Joined: Jan 2005
Location: Asia Pacific
Posts: 4,922
Re: Telstra Customer 'Service'
I still get junked by NTL despite having cancelled my account and moving half way around the world. Telstra, NTL or any other faceless giant corporation are really not worth getting steamed up about. The people there are just trying to do a job.
On the flip side I'm with Telstra and actually had no problems at all. Now I could tell you some stories about NTL in the UK.......
On the flip side I'm with Telstra and actually had no problems at all. Now I could tell you some stories about NTL in the UK.......
Oct 19th 2005, 5:56 pm
#4
BE Enthusiast
Joined: Aug 2004
Location: Mandurah, WA since 10/2007
Posts: 487
Re: Telstra Customer 'Service'
Originally Posted by Flying Banana
For anyone thinking of signing up with Telstra (surely no-one is that mad lol), here's a little example of their customer service.....
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
Oct 19th 2005, 6:25 pm
#5
Forum Regular
Joined: May 2003
Posts: 192
Re: Telstra Customer 'Service'
Originally Posted by Flying Banana
For anyone thinking of signing up with Telstra (surely no-one is that mad lol), here's a little example of their customer service.....
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
Oct 19th 2005, 9:18 pm
#6
Joined: Dec 2003
Location: Hillarys, Perth
Posts: 3,973
Re: Telstra Customer 'Service'
Was he Indian?
Oct 20th 2005, 8:35 am
#7
Thread Starter
Joined: Mar 2005
Posts: 582
Re: Telstra Customer 'Service'
Originally Posted by Siren & Brian
Was he Indian?
Oct 20th 2005, 8:41 am
#8
Breast Inspector
Joined: Feb 2005
Location: On the road
Posts: 1,770
Re: Telstra Customer 'Service'
Originally Posted by Flying Banana
For anyone thinking of signing up with Telstra (surely no-one is that mad lol), here's a little example of their customer service.....
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
I was with them briefly when I first arrived for dialup interweb and phone just for convenience. Soon decided on iinet for both phone and net and switched over.
In the meantime Telstra shut down my bigpond email account with no notice or so much as a 'by your leave' and three months down the line have still failed to come up with a single good reason for doing so.
As you can imagine signing back up to them would be about as likely as Tony Blair telling the truth, so tonight's experience from Telstra's 'how to win back customers who have left department'.......
Middle of dinner, phone rings......
Telstra: 'Can I speak to Mr FB (names have been changed to protect the guilty)'
Me: 'Speaking'
Telstra: 'This is Telstra Customer Services, just a courtesy call and won't take up much of your time'
Me: 'OK, go on'
Telstra: 'You were a Telstra customer up to 8 months ago and then you changed telecom suppliers?'
Me: 'Correct'
Telstra: 'May I ask who you changed to?'
Me: 'You Can, it was iinet'
Telstra: 'Do you have broadband with iinet too?'
Me: 'Yes'
Telstra: 'Is that their high speed 12Mb connection?'
Me: 'Not at the moment as the Telstra exchange isn't capable of handling those speeds'
Telstra: 'How much is your monthly bill for internet and phone?'
Me: 'That's none of your business'
Telstra: 'I beg your pardon? What did you say'
Me: 'I said my bill is none of your business, I'm not willing to divulge that information'
Telstra: 'In that case I don't want to talk to you any more!' Phone hung up..........
Wasn't sure whether to be raging mad for the cheek of the guy or wet myself laughing at his great telephone manner.
I've never worked in telesales but isn't the idea to persuade me to go back to Telstra or am I missing something obvious here? All he has done is made sure I would rather be without a phone and internet than ever pay them one cent of my money for anything in the future.
I've had Telstra big pond for 5 months haven't yet seen a bill for the service. I get the phone bill sent every month, but, know bigpond bill attached......
ZX.....
Oct 20th 2005, 8:44 am
#9
Account Closed
Joined: Sep 2005
Posts: 3,997
Re: Telstra Customer 'Service'
Originally Posted by Flying Banana
No he sounded French actually, that's why I almost fell about laughing, his 'I Don't wanna talk to you no more' line sounded like something out of Monty Python and the Holy Grail, was just about to reply 'Your mother was a 'amster and your father smelt of Elderberries' but he hung up too soon
Oct 20th 2005, 9:00 am
#10
Thread Starter
Joined: Mar 2005
Posts: 582
Re: Telstra Customer 'Service'
Originally Posted by phoenixinoz
ROFPMSL
[John Cleese voice] I WISH TO REGISTER A COMMMMMPLAINTTTT! [/John CLeese Voice]
