Royal Mail have done it again!!! Missing items awaiting my collection
Hiya
For those of you who don't know the saga, I sent all our cards etc to our agent in Sydney as supporting evidence for our application. I sent them by International Signed for Delivery on 20.07.04. They never reached their destination but according to Royal Mail they definitely arrived in Sydney. The Australian Postal Service said that they never arrived. I then spent ages on the phone and about 2 months trying to find out where our things had gone. Royal Mail eventually gave me my postage back and closed the file. On my return home today I found a card advising me that there was an item that needed a signature. I recognised the item number immediately as I had typed it so many times. All our cards etc, (whether the package is intact or not I do not know yet) are waiting for me to go and collect them. I would just like to take this opportunity to thank Royal Mail for their outstanding service, NOT!!! and for the safe (hopefully) return of all our engagement cards and photos. I wish there was a "S**t Service" award we could give to Royal Mail. Sarah |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Originally Posted by teach
Hiya
For those of you who don't know the saga, I sent all our cards etc to our agent in Sydney as supporting evidence for our application. I sent them by International Signed for Delivery on 20.07.04. They never reached their destination but according to Royal Mail they definitely arrived in Sydney. The Australian Postal Service said that they never arrived. I then spent ages on the phone and about 2 months trying to find out where our things had gone. Royal Mail eventually gave me my postage back and closed the file. On my return home today I found a card advising me that there was an item that needed a signature. I recognised the item number immediately as I had typed it so many times. All our cards etc, (whether the package is intact or not I do not know yet) are waiting for me to go and collect them. I would just like to take this opportunity to thank Royal Mail for their outstanding service, NOT!!! and for the safe (hopefully) return of all our engagement cards and photos. I wish there was a "S**t Service" award we could give to Royal Mail. Sarah Regards |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Hi Sarah
Sorry to hear of your problems. I have to agree with you about the standard of Royal Mail. We started the visa application process a few months ago via an agent. Sent the first lot of forms back by first class post and they went missing. Luck would have it that they were only information forms, not actual visa forms, but we learnt our lesson and now send everything by special delivery. However, listening to your experience, it doesn't sound as though that gaurantees it to get there. Our package eventally turned up at the agents, many weeks late and not franked! Think we might fork out for a carrier to send the visa form!! Lesley. |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Sarah,
I had probs with Royal Mail a couple of weeks ago. Also sent documents International Signed For. Made a bit of a complaint back then and have just received this reply today!! "When an item is destined for overseas delivery only Airsure can be tracked up to the point of delivery. International Signed For items can only be tracked up to departure from the UK. When the item arrives in the country of destination it becomes the responsibility of the receiving country's postal authority. They will deliver the item under the universal postal agreement. We can explain to them the standards we require, but the onus is on them to deliver the item. In the event of non-delivery or for information regarding International Signed For or Airsure items, the sender will need to complete an Overseas P58 form, available from Post Offices. We will then forward this to the receiving country's postal service to initiate a search. I hope this has been of help to you." Er, no flippin help whatsoever thank you very much. We're paying for a service that only works upto the point the item leaves our shores. We're going to take the hit and use a courier next time! D D |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Originally Posted by DollyDaydream
Sarah,
I had probs with Royal Mail a couple of weeks ago. Also sent documents International Signed For. Made a bit of a complaint back then and have just received this reply today!! "When an item is destined for overseas delivery only Airsure can be tracked up to the point of delivery. International Signed For items can only be tracked up to departure from the UK. When the item arrives in the country of destination it becomes the responsibility of the receiving country's postal authority. They will deliver the item under the universal postal agreement. We can explain to them the standards we require, but the onus is on them to deliver the item. In the event of non-delivery or for information regarding International Signed For or Airsure items, the sender will need to complete an Overseas P58 form, available from Post Offices. We will then forward this to the receiving country's postal service to initiate a search. I hope this has been of help to you." Er, no flippin help whatsoever thank you very much. We're paying for a service that only works upto the point the item leaves our shores. We're going to take the hit and use a courier next time! D D Hiya DD We had exactly the same letter. How lame is it? We only ever used them once, everything else went by DHL. Sarah |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Originally Posted by lesley street
Hi Sarah
Sorry to hear of your problems. I have to agree with you about the standard of Royal Mail. We started the visa application process a few months ago via an agent. Sent the first lot of forms back by first class post and they went missing. Luck would have it that they were only information forms, not actual visa forms, but we learnt our lesson and now send everything by special delivery. However, listening to your experience, it doesn't sound as though that gaurantees it to get there. Our package eventally turned up at the agents, many weeks late and not franked! Think we might fork out for a carrier to send the visa form!! Lesley. Don't take any chances, DHL the lot. The only reason we used Royal Mail for those items is because our agent said there was no rush for them. As it happens DIMIA have requested our PCC's and meds without ever seeing any of the stuff. Sarah |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Originally Posted by teach
Hiya DD
We had exactly the same letter. How lame is it? We only ever used them once, everything else went by DHL. Sarah D D |
Re: Royal Mail have done it again!!! Missing items awaiting my collection
Originally Posted by DollyDaydream
You're kidding me, what a pile of crock!!!
D D Hiya DD, Just to let you know that I've been to collect said package and their reason for non delivery and return to us was 'incompleted address'. Now that is an even bigger pile of crock. Sarah |
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