reply from PSS Int'l
#1
Guest
Posts: n/a
reply from PSS Int'l
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
PSS Removals Website
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
PSS Removals Website
Last edited by PSS Int'l; Mar 3rd 2004 at 1:20 pm.
#2
Banned
Joined: Aug 2002
Posts: 7,613
PSS should enjoy the right to reply ...looks like that other complaint unjustifiably laid the blame at PSS's door.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
#3
Originally posted by pleasancefamily
PSS should enjoy the right to reply ...looks like that other complaint unjustifiably laid the blame at PSS's door.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
PSS should enjoy the right to reply ...looks like that other complaint unjustifiably laid the blame at PSS's door.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
And they were very professional and pleasent when they came around to give us a quote. Their quote is in front of me and we will be using them. Their post above is quite rare as many companies are too quick to use the line, 'no comment' .
Well done PSS.
Steve.
#4
Originally posted by SteveBannister
And they were very professional and pleasent when they came around to give us a quote. Their quote is in front of me and we will be using them. Their post above is quite rare as many companies are too quick to use the line, 'no comment' .
Well done PSS.
Steve.
And they were very professional and pleasent when they came around to give us a quote. Their quote is in front of me and we will be using them. Their post above is quite rare as many companies are too quick to use the line, 'no comment' .
Well done PSS.
Steve.
ear ear for pss
Man enough to admit things do go wrong if and when a yellow env comes my way i think ill be getting a quote from them. Looks as though there going to be improving there services to Oz cant be a bad thing.
#5
Guest
Posts: n/a
Re: reply from PSS Int'l
Originally posted by PSS Int'l
PSS are very disappointed to hear of the unfortunate problems/damages incurred by @@@@ @@@@@@@@@ in Australia
PSS are very disappointed to hear of the unfortunate problems/damages incurred by @@@@ @@@@@@@@@ in Australia
#6
Re: reply from PSS Int'l
Originally posted by WBB
good of you to come on here and reply, but i'm not sure whether you should of used the full name of the lady in question
good of you to come on here and reply, but i'm not sure whether you should of used the full name of the lady in question
#7
Originally posted by pleasancefamily
PSS should enjoy the right to reply ...looks like that other complaint unjustifiably laid the blame at PSS's door.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
PSS should enjoy the right to reply ...looks like that other complaint unjustifiably laid the blame at PSS's door.
As I said in the other thread, my personal exerience of PSS in a house move was excellent.
My point was also, as it was PSS who took my money, it was their responsibility to ensure that any subcontractors they used were reliable.
In my letter to them, I told them that I would be posting on here, and they have acted on that. Another brownie point for them.
Jane
#8
Re: reply from PSS Int'l
Originally posted by HiddenPaw
was going to say the same thing....don't think I'd be happy to have my full name revealed without my consent.
was going to say the same thing....don't think I'd be happy to have my full name revealed without my consent.
Jane
#9
Re: reply from PSS Int'l
Originally posted by JaneandJim
I think that this thread was an error. They've posted the same reply on my original thread and I've politely mentioned on that, that we don't use full names on here!
Jane
I think that this thread was an error. They've posted the same reply on my original thread and I've politely mentioned on that, that we don't use full names on here!
Jane
#10
Re: reply from PSS Int'l
Originally posted by Bed Of Roses
I did'nt spot it Mrs H so if most are a fik as me i would not worry
I did'nt spot it Mrs H so if most are a fik as me i would not worry
Jane
#11
Re: reply from PSS Int'l
Originally posted by JaneandJim
And WBB called me a lady, its been a while since I've been called that!
Jane
And WBB called me a lady, its been a while since I've been called that!
Jane