Qantas & Flight Change Charges....
Just called Qantas to change flight dates, first guy great, changed from August to June...no charge...so he said, August flights £3200, June flights £2600, email confirmation came through.....still charged £3200.:ohmy: Called again, dodgy character stated that I should have been charged £300 to change tickets, and they won't refund difference in airfare prices...WTF? He says to get cheaper fare I need to cancel tickets (cost £1000) and rebook .....yeh, right like anyone is gonna do that!:blink:
Reeeeally pissed off now...thinking of cancelling (despite£1000) and rebooking with Singapore Airlines, will only actually add an extra £100 to what we've already paid....and everyone rates them more...plus may get 40kg allowance (can this still be done if you have validated already??) Have no issues with paying the £300, to change my flight dates, as stated in their terms & conditions.....but not to refund the difference in airfares.....grrrrrrrrrrrrr...they'd sure charge xtra if the change was from June to August....now am I prepared to lose £100 just coz they pissed me off??:o |
Re: Qantas & Flight Change Charges....w***kers!
Originally Posted by Munchmel
(Post 4504445)
...plus may get 40kg allowance (can this still be done if you have validated already??)
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Re: Qantas & Flight Change Charges....w***kers!
Originally Posted by Munchmel
(Post 4504445)
Just called Qantas to change flight dates, first guy great, changed from August to June...no charge...so he said, August flights £3200, June flights £2600, email confirmation came through.....still charged £3200.:ohmy: Called again, dodgy character stated that I should have been charged £300 to change tickets, and they won't refund difference in airfare prices...WTF? He says to get cheaper fare I need to cancel tickets (cost £1000) and rebook .....yeh, right like anyone is gonna do that!:blink:
Reeeeally pissed off now...thinking of cancelling (despite£1000) and rebooking with Singapore Airlines, will only actually add an extra £100 to what we've already paid....and everyone rates them more...plus may get 40kg allowance (can this still be done if you have validated already??) Have no issues with paying the £300, to change my flight dates, as stated in their terms & conditions.....but not to refund the difference in airfares.....grrrrrrrrrrrrr...they'd sure charge xtra if the change was from June to August....now am I prepared to lose £100 just coz they pissed me off??:o Go with Singapore. |
Re: Qantas & Flight Change Charges....w***kers!
That's really shonky of them, really sorry that you've been through this with Qantas. We never use them for flights in/out of Oz, one internal flight within NZ was enough to put us off them for life.
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Re: Qantas & Flight Change Charges....w***kers!
Whoa there!
You've called twice, and got two different answers. Either one or neither may be correct. Why not have it out with someone in a supervisory position and cross-check with your ticket information and the website? Logically, I would say that so long as you hold a ticket which actually *allows* a schedule change - and the cheapest ones often don't - they would charge to change it but the cost would change to the published fare for the new date. It would be totally illogical to make you pay another date's fare. |
Re: Qantas & Flight Change Charges....w***kers!
I did ask to speak to the supervisor....was just put on hold for 25 minutes, NO exageration :confused: got fed up...even if it was toll free. The website/terms & conditions state a charge of £50/per person to make any changes and a cancellation fee of £200/person, the only thing you absolutely can't change is the name on the tickets. I was too pished off to hang on any longer....I will try again tomorrow and be ready for them...if nothing else I will try and get a migrant fare baggage allowance:eek:
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Re: Qantas & Flight Change Charges....w***kers!
Are you talking to someone in Australia?
Be sure to get their full name and position, and tell them you are prepared to take it to the top. I see no justification for charging other than a rebooking fee, if your ticket allows a change. There are something like six booking episodes for each bum-on-seat in the airline game, there are so many changes of plan, So it's quite reasonable to make a charge for changing, but not what you're told. |
Re: Qantas & Flight Change Charges....w***kers!
I changed from 11th to the 4th of may 2007 and keeping my return flight to Perth the same and got whacked $700 and because I was just changing and then returning with my family on the 31st they knew they had me by the boll#cks, that was with lastminute.com and malaysian, we booked early and got a good deal now they dont seem so cheap, cheers Paul
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Re: Qantas & Flight Change Charges....w***kers!
Originally Posted by Munchmel
(Post 4504445)
Just called Qantas to change flight dates, first guy great, changed from August to June...no charge...so he said, August flights £3200, June flights £2600, email confirmation came through.....still charged £3200.:ohmy: Called again, dodgy character stated that I should have been charged £300 to change tickets, and they won't refund difference in airfare prices...WTF? He says to get cheaper fare I need to cancel tickets (cost £1000) and rebook .....yeh, right like anyone is gonna do that!:blink:
Reeeeally pissed off now...thinking of cancelling (despite£1000) and rebooking with Singapore Airlines, will only actually add an extra £100 to what we've already paid....and everyone rates them more...plus may get 40kg allowance (can this still be done if you have validated already??) Have no issues with paying the £300, to change my flight dates, as stated in their terms & conditions.....but not to refund the difference in airfares.....grrrrrrrrrrrrr...they'd sure charge xtra if the change was from June to August....now am I prepared to lose £100 just coz they pissed me off??:o Will we be hearing from you if they (Singapore) won't give you the 40kg?:rolleyes: |
Re: Qantas & Flight Change Charges....w***kers!
Originally Posted by rangersman2
(Post 4505838)
I changed from 11th to the 4th of may 2007 and keeping my return flight to Perth the same and got whacked $700 and because I was just changing and then returning with my family on the 31st they knew they had me by the boll#cks, that was with lastminute.com and malaysian, we booked early and got a good deal now they dont seem so cheap, cheers Paul
Having your family with you on the 31st would make any difference whatsoever to the cost of the ticket on the 4th, the 11th or any other day. |
Re: Qantas & Flight Change Charges....w***kers!
:frown:
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Re: Qantas & Flight Change Charges....
Originally Posted by Munchmel
(Post 4504445)
Just called Qantas to change flight dates, first guy great, changed from August to June...no charge...so he said, August flights £3200, June flights £2600, email confirmation came through.....still charged £3200.:ohmy: Called again, dodgy character stated that I should have been charged £300 to change tickets, and they won't refund difference in airfare prices...WTF? He says to get cheaper fare I need to cancel tickets (cost £1000) and rebook .....yeh, right like anyone is gonna do that!:blink:
Reeeeally pissed off now...thinking of cancelling (despite£1000) and rebooking with Singapore Airlines, will only actually add an extra £100 to what we've already paid....and everyone rates them more...plus may get 40kg allowance (can this still be done if you have validated already??) Have no issues with paying the £300, to change my flight dates, as stated in their terms & conditions.....but not to refund the difference in airfares.....grrrrrrrrrrrrr...they'd sure charge xtra if the change was from June to August....now am I prepared to lose £100 just coz they pissed me off??:o |
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