Rachel1978

Just received our bill from Optus and there's $50 worth of metered call charges and I haven't a clue what they are.

I have a separate list for national calls and have spoken to Optus who have said that they need to request a itemised list from Telstra to find out what the calls are but ultimately I can't prove that I didn't make them so the bill still stands.

Anyone have any ideas what they could be, there just under a heading (Metered Calls (Other Provider)). Apparently I made 115 of these calls between 22 Jun and 12 Jul but we only use the phone about once a week and have an International phone card for all UK calls, help!!!!!

Has anyone else had a similar problem.

Rachel

northernbird

Did you have dial up internet at all? Could be a connection charge everytime you logged onto internet??

thebears

Hi Rachel

We or more wife was supposed to be looking into this as well. We have a fixed monthly charge for broadband so it should not come into the equation.

All our international calls are through work and we usually text with PAYG or use work mobiles.

Rachel1978

We had dial-up Internet for about a week, but those calls are listed in the national calls section. The dates don't match either, we've had broadband for a few months and these calls are for the same time period.

I've also been charged for an 042367REV number, I don't have a clue what that is either.

Vash the Stampede

Well, you already know that they're not local calls, because local calls aren't metered - so that's one option to strike off the list.

I suggest you get hold of that itemised bill and go through it with a fine toothed comb. Identify any numbers that aren't familiar (such as the 042367REV number) and request an explanation. At the very least, you have a right to know the details of your bill. At the very most, you may be entitled to some compensation.

I once recouped around $72 after Telstra stuffed up some changes to my phone plan and charged me dozens of $ for calls which should have been free. It was extremely gratifying.

Metered calls logged as "other provider" are usually calls made through a different company by entering a certain prefix before dialling. Do you have any arrangements of this type? If not, or if you're not sure, ask Optus to identify the "other provider".

Good luck.

marco121068

They're not calls to your phone card by chance are they?

Rachel1978

Optus can't tell me what they are, They have requested an itemised list from Telstra which they said I should be charged $5 for but they are waiving the fee under the circumstances.

We haven't got any arrangements. We never use the phone, if it wasn't for the fact that we want broadband I wouldn't even bother with a phone line. We use the mobile for nearly all calls as we get a $49 cap so loads of calls that we can never use up. I might occasionally use the phone while Fraser is at work.

Optus are basically saying to me though that even if I think I didn't make the calls I can't prove it so am still liable for the bill.

I'm thinking maybe that the phoneline may have not been cut-pff properly at the rental and calls may have been made on our number by the new tenants, I can't prove it though.

Rachel1978

I've got 115 listed for a three week period, we only call home once a week so I doubt it.

biggy

when u have dial up, you still get charged the flag fall everytime u connect...if u get booted off and reconnect u get charged again and its not bloody cheap....ask if it could be this

Rachel1978

Just been looking through the national calls section and there are loads of numbers that I don't even recognise, I've told Optus and they just keep saying that the calls were made from our house, I know they weren't but I can't get it through to them, arghhhhhhhhh!!

Vash the Stampede

That's why I said "get hold of the itemised list." And once you've got that, then ask Optus about any numbers you don't recognise.

Is that even possible?

Rachel1978

I have no idea, but I can't think of any other way this could happen.

sassie

Just a thought. We had our first Telstra bill in yesterday and there were loads of calls on there that we were adamant we didn't make. It turns out that when we use our phone card to call the UK, it goes through a brisbane phone number, which registers on the bill.

Rachel1978

Thanks, our phone card goes through a Melbourne number so I can identify that one. Cheers though

sassie

Have just found this on the Optus web site, which may shed some light.

"Metered calls (other provider) calls made from your land line to another phone number within your area code, with your "Other Provider".