My ISP overcharged me by $4.33
Dec 22nd 2009, 9:59 pm
#1
Guest
Posts: n/a
My ISP overcharged me by $4.33
My ISP overcharged me by $4.33 in September
I told them that I wasn't really worried about a refund, but was concerned if it happened all the time, and got larger.
Their reply was:
But the real surprise that was not mentioned, and I have only just figured out today, was: They gave me a $25 goodwill credit !! 
As you will guess, I am NOT with Telstra
I told them that I wasn't really worried about a refund, but was concerned if it happened all the time, and got larger.
Their reply was:
The excess usage charge for your current plan type is in fact charged at the rate of $4.00/GB.
The newer plans are charged at the rate of $3.00/GB.
I have submitted a plan change, to rectify this situation for future invoices.
Generally, a fee of $25 is charged for this change. I have waived this fee for you today.
The newer plans are charged at the rate of $3.00/GB.
I have submitted a plan change, to rectify this situation for future invoices.
Generally, a fee of $25 is charged for this change. I have waived this fee for you today.
As you will guess, I am NOT with Telstra
Dec 22nd 2009, 10:29 pm
#2
BE Forum Addict
Joined: Jul 2007
Location: Sydney
Posts: 4,404
Re: My ISP overcharged me by $4.33
Whenever I complained about a late payment fee with Optus they always waived it. Even though my payment was actually late.
Never gave me a goodwill credit though 
Dec 23rd 2009, 4:34 am
#4
BE Forum Addict
Joined: Jul 2008
Location: Westernport Mornington Peninsula
Posts: 1,761
Re: My ISP overcharged me by $4.33
At least it was not thirty odd thousand over like a company here in Melbourne because someone had been hacking into their wireless internet.
Dec 23rd 2009, 6:01 am
#5
BE Forum Addict
Joined: Apr 2005
Location: Western burbs, Melbourne
Posts: 2,260
Re: My ISP overcharged me by $4.33
My employer provided a Telstra broadband wireless internet modem for me as I am a home worker.
450 bucks for the modem.
Two weeks later another modem appeared with another $450 bill. This was returned.
Then I got a useage bill of 350 bucks for 2 months, followed by another for the second modem.
They credited me for the second bill and somehow I am $60 in credit.
No idea how that works!
Still that's Telstra for you
450 bucks for the modem.
Two weeks later another modem appeared with another $450 bill. This was returned.
Then I got a useage bill of 350 bucks for 2 months, followed by another for the second modem.
They credited me for the second bill and somehow I am $60 in credit.
No idea how that works!
Still that's Telstra for you
