If you have just recently shipped your goods or have in the last month or so beware
Dec 24th 2005, 5:43 am
#1
Thread Starter
Joined: Jan 2005
Location: Asia Pacific
Posts: 4,922
If you have just recently shipped your goods or have in the last month or so beware
I thought I would share a rant and offer a small warning to anyone who has shipped a container since September. Our container is still sat on some crappy dockside in Brisbane since it arrived on the 4th November.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
Dec 24th 2005, 7:15 am
#2
BE Enthusiast
Joined: Jun 2005
Location: Bristol to Darch,Perth.
Posts: 359
Re: If you have just recently shipped your goods or have in the last month or so beware
Originally Posted by Centurion
I thought I would share a rant and offer a small warning to anyone who has shipped a container since September. Our container is still sat on some crappy dockside in Brisbane since it arrived on the 4th November.
There - I've ranted now and hope none of this happens to anyone else.
There - I've ranted now and hope none of this happens to anyone else.
Dec 24th 2005, 7:21 am
#3
BE Forum Addict
Joined: Oct 2004
Location: Gilston, GOLD COAST.
Posts: 1,661
Re: If you have just recently shipped your goods or have in the last month or so beware
We feel really lucky that everything with us was ok, but it can be touch and go. Hope that you get your belongings soon.
Dec 24th 2005, 10:09 am
#4
Love Tiffany's
Joined: Aug 2005
Location: Figtree, NSW
Posts: 667
Re: If you have just recently shipped your goods or have in the last month or so beware
Originally Posted by Centurion
I thought I would share a rant and offer a small warning to anyone who has shipped a container since September. Our container is still sat on some crappy dockside in Brisbane since it arrived on the 4th November.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
Dec 24th 2005, 11:51 am
#5
Crazy Cat Lady
Joined: Apr 2004
Posts: 65,493
Re: If you have just recently shipped your goods or have in the last month or so bewa
Originally Posted by Centurion
I thought I would share a rant and offer a small warning to anyone who has shipped a container since September. Our container is still sat on some crappy dockside in Brisbane since it arrived on the 4th November.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
Our containter left the UK on the 23rd October, landed in Brisbane on 26th November, through customs and AQIS and into storage by 10th December. Delivered to us on Gold Coast Tuesday just gone. No problem at all.
Dec 24th 2005, 1:36 pm
#6
(It's not my real name)
Joined: Sep 2002
Location: Ilukapool. WA
Posts: 12,467
Re: If you have just recently shipped your goods or have in the last month or so bewa
Originally Posted by moneypen20
Something has gone wrong there mate.
Our containter left the UK on the 23rd October, landed in Brisbane on 26th November, through customs and AQIS and into storage by 10th December. Delivered to us on Gold Coast Tuesday just gone. No problem at all.
Our containter left the UK on the 23rd October, landed in Brisbane on 26th November, through customs and AQIS and into storage by 10th December. Delivered to us on Gold Coast Tuesday just gone. No problem at all.
Merry Christmas,
Renth
Dec 24th 2005, 11:55 pm
#7
A former regular of BE
Joined: Oct 2004
Location: Carramar, Perth
Posts: 6,241
Re: If you have just recently shipped your goods or have in the last month or so bewa
There was a problem with the new system 2 months ago but they turned the old one back on and sorted the problems within a few days. Maybe Brizzie is different but I think someone is telling the OP porkies.
Dec 25th 2005, 12:22 am
#8
Joined: Oct 2005
Posts: 9,066
Re: If you have just recently shipped your goods or have in the last month or so beware
Ours arrived Brisbane Port Nov 11th and was delivered to the door 10 days later - didn't think that was bad. Can't understand why yours is still held up??
Dec 25th 2005, 1:30 am
#9
Crazy Cat Lady
Joined: Apr 2004
Posts: 65,493
Re: If you have just recently shipped your goods or have in the last month or so bewa
Originally Posted by renth
Can't you post this on the immigration forum where it belongs?
Merry Christmas,
Renth
Merry Christmas,
Renth
Dec 25th 2005, 6:11 am
#10
Joined: Oct 2005
Posts: 9,066
Re: If you have just recently shipped your goods or have in the last month or so beware
.Ours did have a snake skin on it but only held it up by couple of days... .
Dec 25th 2005, 11:43 am
#11
Forum Regular
Joined: Jun 2005
Posts: 170
Re: If you have just recently shipped your goods or have in the last month or so beware
Originally Posted by Centurion
I thought I would share a rant and offer a small warning to anyone who has shipped a container since September. Our container is still sat on some crappy dockside in Brisbane since it arrived on the 4th November.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
This is of course thanks to the total arse of a computer balls up courtesy of the customs service in Australia. Our container was inspected some weeks ago, everything was fine but we cant have anything simply because the stupid computer wont issue a release notice.
The shipping company has been very good about it and has harassed customs daily requesting a manual release. The queue for those is of course pretty long and the backlog isn't in anyway clear.
So I'd be very wary if you have anything in a container that you might need and expecting it to be delivered relatively soon after landing. Our stuff wont be delivered for at least another week thanks to the Christmas and New Year now making a nice round couple of months of being sat on a dock. So all in all will be 4 months before we expect to see our goods from when they left now.
There - I've ranted now and hope none of this happens to anyone else.
We contacted customs who told us that their records show that the release no. was given on 26 November and as far as they were concerned there was no delay and there could be no claim against them.
Our handlers are adamant that it is customs fault so we are really stuck. We desperately need our stuff so it looks like we will have to pay and fight the charges later. Now I can see that others have had no problem at all I am really cross.
If I were you I check with customs direct to see what they say.When we called them they were very friendly and had all the info on each container on their computer. I would also check with your handlers about the storage fee. We were not given any indication the whole time we were dealing with them that this was a possibility.
I would obviously be very grateful for any help or advice anybody else can give us before we pay.
Dec 26th 2005, 12:13 am
#12
womble
Joined: Sep 2005
Posts: 2,675
Re: If you have just recently shipped your goods or have in the last month or so beware
Originally Posted by midlife crisis
Our container arrived in Brisbane on 26 November and we were told that because it did not have its release paperwork it could not be collected for several weeks. At the end of last week we were told that it had now been passed by customs and quarantine and was ready for delivery. All good news until they said that there was a $1900 charge for storage on the wharf for the couple of weeks that it stood there and this had to be paid before we could get our stuff. We could try and claim this back from customs as we were told that it was their fault.
We contacted customs who told us that their records show that the release no. was given on 26 November and as far as they were concerned there was no delay and there could be no claim against them.
Our handlers are adamant that it is customs fault so we are really stuck. We desperately need our stuff so it looks like we will have to pay and fight the charges later. Now I can see that others have had no problem at all I am really cross.
If I were you I check with customs direct to see what they say.When we called them they were very friendly and had all the info on each container on their computer. I would also check with your handlers about the storage fee. We were not given any indication the whole time we were dealing with them that this was a possibility.
I would obviously be very grateful for any help or advice anybody else can give us before we pay.
We contacted customs who told us that their records show that the release no. was given on 26 November and as far as they were concerned there was no delay and there could be no claim against them.
Our handlers are adamant that it is customs fault so we are really stuck. We desperately need our stuff so it looks like we will have to pay and fight the charges later. Now I can see that others have had no problem at all I am really cross.
If I were you I check with customs direct to see what they say.When we called them they were very friendly and had all the info on each container on their computer. I would also check with your handlers about the storage fee. We were not given any indication the whole time we were dealing with them that this was a possibility.
I would obviously be very grateful for any help or advice anybody else can give us before we pay.
Make photocopies.
Check that the container numbers match - it sounds like a simple cock-up that someone somewhere mis-read a container number or picked up the wrong file.
Send a copy by courier (so it is registered) to your handlers saying that you are enclosing proof that customs released your container on the 26th November as evidenced by this document, and you expect your belongings to be delivered to you immediately as per your contractual agreement without any further additional charge.
Keep the letter short & simple & polite and do not go into any apportioning of blame. Don't mention lawyers yet. Give the handlers the chance to back down gracefully.
Send the letter & photocopy by courier to a named person.
Follow up by a phone call three days later to the named person, asking when your container will be delivered.
See how it goes from there.
Good luck.
Dec 26th 2005, 12:29 am
#13
(It's not my real name)
Joined: Sep 2002
Location: Ilukapool. WA
Posts: 12,467
Re: If you have just recently shipped your goods or have in the last month or so bewa
Originally Posted by moneypen20
No point in reading a post here and replying on the immi forum. Bog off.
I was merely asking to original poster to post on the correct forum. This is lifestyle and culture. Shipping your stuff belongs on the immigraiton forum.
Merry Christmas to you too.
Dec 26th 2005, 12:53 am
#14
womble
Joined: Sep 2005
Posts: 2,675
Re: If you have just recently shipped your goods or have in the last month or so bewa
Originally Posted by renth
Shipping your stuff belongs on the immigraiton forum.
