fraser

Another hitch, I just spoke to my ISP who inform me that when thet asked Telstra to connect my adsl they said there was no such number, so they can't connect me.

I spoke to optus who my line is with and they so there's no reason why telstra should say that and there's nothing they can do about it.

I doubt if Telstra will talk to me as I don't have an account with them, I'm at a loss what to do

Luke I Amyofath

I may be dead wrong but I always thought that telstra had the monopoly on phones just like bt in the uk and therefore the lines are all telstra lines but you choose who you want to provide your service.
I have optus as my isp and phone but its telstra that services the line when theres a physical problem.

fraser

You're correct that's the problem my phone is with optus, I've gone to Tel Pacific for my internet they stuck my phone number in their computer and told me my exchange is ADSL enabled and that they would send the request to Telstra who as you say monopolise the lines to connect the ADSL but they've come back saying there's no such number.

Bhoywonder

Is this a new build that you are renting? Is there phone points in the house? We had the same issue when we tried to get broadband. We thought there had been a line in here beforehand with previous tenants but that wasn't the case. We plugged a phone into the socket and no ring tone. We had to get back onto the landlord and get him to organise a line installation. $220 I think. That then gave us a number to use.

After that we were up and running

fraser

Yes it is a newish build, there were people living here before us but they had no phone line, I think they may have been the owners.

There were two phone points and we had it connected Friday by a goy from telstra, yet they don't recognise it

Bhoywonder

So you can use the phone and they don't recognise your number?

That is not right..........Typical Telstra by the sounds of things. I reckon I would be having a good chat with these guys.
They are shocking. They asked for 3 months line rental from us and we had line rental through iinet. We confronted them and they said iinet were in the wrong. Not the case. They should never have asked for the money and now we have been told we will get a refund when they see no activity on the number. Be aware of this scam. Don't pay the line rental they ask for. If they do ask and you confront the situation make sure you get the persons name as it is illegal apparently.

fraser

I know it beggars belief it was a guy from telstra who came round to connect me, yet they have no knowledge that the number exists.

Bhoywonder

And Optus don't want anything to do with it. I would have thought they should be persuing Telstra to make changes to enable ADSL.
I would also be saying to Telstra if they don't recognise the number they have just fitted then they will be unable to bill you for any calls you make and also any installation fee they might charge.

Let us know how you get on

fraser

It's nt that optus don't want anything to do with it, they're just saying well it's all on the computer they should have it, oh and would you like to talk to our adsl department I'm sure they'd be able to sort you out

rossifumi

Absolutely unbef*****glievable.

fraser

Language Richard

Bhoywonder

I think I would be taking a trip into a Telstra shop and getting them to check. Always good face to face. I have also taken this tact in the past. Then you can question the process without getting palmed off.

fraser

That's what I plan to do, I'll go in there and enquire about getting broadband and if they say I can get it, I'll ask how come.

HUP

Telstra and Optus are the two dearest providers. They are also the two crappest

fraser

I know that's why I was going with Tel-pacific until they told me Telstra couldn't install my adsl