Bert'n'Stella

HELP!!!

Why are frequent flyer programs so confusing?

We want to fly to Oz as below -
BA from Glasgow to London Heathrow
Cathay from Heathrow to Hong Kong, then onto Sydney (same day)
Jetstar from Sydney to Mackay.

We have joined Qantas frequent flyers as these are all partner airlines to their program, and so we should be able to earn points with them on our flight (according to the website). But I cannot find anywhere on Qantas/Cathay/oneworldalliance any information as to

A - how you link your f/f program to the flights (does the travel agent do this for you?)
B - when you link your f/f program to the flights (do you have to do this before you pay for the ticket? We want to pay and confirm asap!)
C - If each person can get points for their flight, even if only one person pays for both flights
D - How many points we would earn for the flights

Can anyone help? Clearly we are f/f virgins here

Bert and Stella

oshel

I don't really know much about it, but I am an avid viewer of this website :
www.flyertalk.com

SunshineGirl

A - how you link your f/f program to the flights (does the travel agent do this for you?)

Yes, they can just quote all your ff numbers

B - when you link your f/f program to the flights (do you have to do this before you pay for the ticket? We want to pay and confirm asap!)

You can do this at time of booking

C - If each person can get points for their flight, even if only one person pays for both flights

If each person has a ff card and they're all flying, each one will get points

D - How many points we would earn for the flights

Can't help exactly here as we've not done your route, but we flew to Oz and back twice with Qantas and got 44,000 points EACH but then we did quite a bit of internal flights as well.

Remember to keep your boarding passes until the points appear on your statement.

Good luck!

SunshineGirl

Just checked:

MAN - LHR 125 points

LHR - SYD via Singapore 10,586 points

SYD - BNE 1,000 ponts

So you're looking at c. 11,700 for that one leg.

You'll also get more in Business or First Class.

We didn't join Qantas until after we got back from the first trip and had used our BA ff card instead. So I wrote to BA and asked them to 'release' the points, which they did, and Qantas gave us full credit.

billy0911

Hi you can go to Qantas web site and that tells you all the info you need

Vicki & Billy

spottydog

I added our Qantas ones after the flights as I hadn't signed up to it when I booked the tickets. You can do it all online after the flights (just keep your boarding cards as proof).

Bert'n'Stella

Hey thanks all.

I find the Qantas website very frustrating - they tell you points earned but only for Qantas flights - admitting that you can earn for other flights but there is no info on calculations. I don't want to miss out on them as we will likely fly Qantas or Jetstar internally in Oz, so can benefit from it I hope!

Stella

Pollyana

Hand over your FF card at check in and they can do it then and there. Then keep all your boarding cards , check your balance online later and if the points aren't there, just mail the cards to Qantas.

Additional point for anyone flying with Qantas partners - join the FF club BEFORE you leave the UK, and its free. Join it here and it'll cost you $$$

marco121068

Some of the cheaper discounted fares don't qualify for ff points on many airlines so you may not get any points.

Bert'n'Stella

ooohhh, it is a discounted flight, but business class (we are going in style!). How can you find out about eligibility??

Stella

Pollyana

From what you've posted, certainly the main flight will be OK, but go on to the Qantas website, and drop them an email. All you need to log in is your FF number, and you can create a PIN. They've always responded the next day to me. Tell them the flight numbers, and your booking reference and they will be able to answer the query for all the flights.

Bert'n'Stella

Thanks Pollyanna - will do!!!

billy0911

Hi
when you join the qantas f.f club here in the u.k. you will not get a f.f. card

Vicki & Billy

SunshineGirl

We joined when we got back to the UK and got ff cards immediately.

marco121068

I've just got a number and a temporary card I printed.