Go Back  British Expats > Living & Moving Abroad > Australia
Reload this Page >

Final Fuel Demands to "Dear Customer". What to do with them?

Final Fuel Demands to "Dear Customer". What to do with them?

Old Sep 15th 2010, 9:28 am
  #1  
BE Enthusiast
Thread Starter
 
77hil's Avatar
 
Joined: Jul 2009
Location: Sydney
Posts: 313
77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light
Default Final Fuel Demands to "Dear Customer". What to do with them?

We keep getting final gas and electricity bills to "Dear Customer" to our address. These are for bills that pre-date our tenancy. AGL in NSW told us to just ignore them but today another one has come from a debt collection agency threatening legal action.

Must have happened to some of you guys. How did you resolve it? I won't get the bailiffs round trying to nick off with my TV will I?
77hil is offline  
Old Sep 15th 2010, 9:45 am
  #2  
Naughty but nice...
 
Wendy's Avatar
 
Joined: Nov 2005
Location: at the bottom of a wine glass
Posts: 28,176
Wendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond reputeWendy has a reputation beyond repute
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by 77hil View Post
We keep getting final gas and electricity bills to "Dear Customer" to our address. These are for bills that pre-date our tenancy. AGL in NSW told us to just ignore them but today another one has come from a debt collection agency threatening legal action.

Must have happened to some of you guys. How did you resolve it? I won't get the bailiffs round trying to nick off with my TV will I?
Either call the collection agency and tell them that the previous tenants have moved out or give them to your landlord/agent and ask them to do it.
Wendy is offline  
Old Sep 15th 2010, 9:48 am
  #3  
BE Enthusiast
Thread Starter
 
77hil's Avatar
 
Joined: Jul 2009
Location: Sydney
Posts: 313
77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

We're in the process of contacting the collection agency now.

I contacted our letting agent months ago about these "Dear Customer" bills and they actually posted them back to me.
77hil is offline  
Old Sep 15th 2010, 9:52 am
  #4  
 
Joined: Oct 2007
Posts: 9,668
TiddlyPom is an unknown quantity at this point
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by 77hil View Post
We're in the process of contacting the collection agency now.

I contacted our letting agent months ago about these "Dear Customer" bills and they actually posted them back to me.
Ring the collection agency and say 'Bring it on, assholes ... if you think you're hard enough.'

That should do it.
TiddlyPom is offline  
Old Sep 15th 2010, 9:55 am
  #5  
BE Enthusiast
Thread Starter
 
77hil's Avatar
 
Joined: Jul 2009
Location: Sydney
Posts: 313
77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by TiddlyPom View Post
Ring the collection agency and say 'Bring it on, assholes ... if you think you're hard enough.'

That should do it.
That sounds like an expensive retort!

At the end of the day we have all the relevant evidence to get them to bugger off. Just wondered if something similar had happened to others?
77hil is offline  
Old Sep 15th 2010, 10:11 am
  #6  
 
Joined: Oct 2007
Posts: 9,668
TiddlyPom is an unknown quantity at this point
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by 77hil View Post
That sounds like an expensive retort!

At the end of the day we have all the relevant evidence to get them to bugger off. Just wondered if something similar had happened to others?
Yes we had it. Had the local sheriff turn up to check our house too, as the previous owner had run off owing lots of dosh. Once we had that visit, there wasn't much bother. A few phone calls... luckily they'd left their relatives number in the phone so I just passed that onto the debt people.


I'm partly joking about the retort. Only partly because if you don't get firm with debt collection services, then they'll just continue to harrass you and that's painful when it's not your debt. And they can't collect a debt from you made by someone else! It's just not possible so don't worry.

When you speak to them, tell them the previous tenant doesn't live there any more, give them the RE number whom you rent from, and tell them not to contact you again.

Last edited by TiddlyPom; Sep 15th 2010 at 10:13 am.
TiddlyPom is offline  
Old Sep 15th 2010, 10:26 am
  #7  
BE Forum Addict
 
NedKelly's Avatar
 
Joined: Nov 2004
Posts: 2,584
NedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond reputeNedKelly has a reputation beyond repute
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Unless your name is Mrs Customer I wouldn't worry.
NedKelly is offline  
Old Sep 15th 2010, 10:31 am
  #8  
 
Joined: Oct 2007
Posts: 9,668
TiddlyPom is an unknown quantity at this point
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by NedKelly View Post
Unless your name is Mrs Customer I wouldn't worry.


What he said.
TiddlyPom is offline  
Old Sep 15th 2010, 10:47 am
  #9  
BE Enthusiast
Thread Starter
 
77hil's Avatar
 
Joined: Jul 2009
Location: Sydney
Posts: 313
77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light77hil is a glorious beacon of light
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by TiddlyPom View Post


What he said.
My name might be Mr Customer!
77hil is offline  
Old Sep 15th 2010, 10:52 am
  #10  
 
Joined: Oct 2007
Posts: 9,668
TiddlyPom is an unknown quantity at this point
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by 77hil View Post
My name might be Mr Customer!
Change it immediately.
TiddlyPom is offline  
Old Sep 15th 2010, 4:10 pm
  #11  
BE Enthusiast
 
Joined: Sep 2005
Posts: 516
mbike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond reputembike has a reputation beyond repute
Default Re: Final Fuel Demands to "Dear Customer". What to do with them?

Originally Posted by 77hil View Post
We keep getting final gas and electricity bills to "Dear Customer" to our address. These are for bills that pre-date our tenancy. AGL in NSW told us to just ignore them but today another one has come from a debt collection agency threatening legal action.

Must have happened to some of you guys. How did you resolve it? I won't get the bailiffs round trying to nick off with my TV will I?
We have just had this in the UK with the last tenants leaving bills of £250k [http<://images.ibsrv.net/ibsrv/res/src:britishexpats.com/get/forum/images/smilies/eek.gif] . The landlord said "bin all correspondence" but they just keep chasing you. We opened all the mail and spent a Saturday morning (free calls) phoning up the debt agencies telling them to cease and desist. Usually they have bought the debt off someone else and are just following the only address provided. They will put a search on the previous tenants if the landlord Managing agent has a name.

We also contacted Experian credit agency here in the UK to disassociate the previous tenants name from the address as this is also how they get the contact. Not sure if you could try the same over there.

Incidentally, were you provided with meter readings when you commenced the tenancy? This is the usual way of getting rid of them?

If all else fails contacts the ombudsman here
http://www.ewon.com.au/contact_us/10.html
mbike is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.