cuthere

for those who have moved-

do the movers unpack everything for you or do they just move the boxes to the appropriate rooms for you to unpack at your own time?

also what did you do with the tonnes of boxes after the move - do you get the movers to come pick them up or do you arrange with a disposal company?

cuthere

gedge

We have used Crown relocations. The shipment is due at the end of the month so none of this is definite.
The packers back in the uk said that the boxes will be delivered and unpacked if asked for. Some people prefer to unpack some of the boxes, particularly smaller nick naks. Usually the larger items are unpacked.
They will take the empty boxes away with them. All in all a fairly complete service, and we've no reason to doubt them.

jayr

We were told by Crown in the UK that they would unpack and even rebuild the flatpacked furniture - none of which actually happened this end

gedge

Ah i see, they'll tell you anything if it's what you want to hear.
Well they'll have to answer to Jules if they think they can get away with just dumping the boxes in the hallway.
I'll let you know what happens.

jayr

I wasn't there when the stuff was delivered but my wife reckons the Ozzie deliverers were, lets say, a little suprised when asked to reassemble the flatpack - they instead left us with a box of tools (bloody Ikea furniture.....)!

DianeOZ

We used John Mason and they unpacked what I asked them to which was quite a lot. I did all the crockery etc and linen. They took away all the wrapping that was cast off that day and came back & collected everything else a few weeks later when I finally got to the bottom of what I had been unpacking.

They were very good.

JaneandJim

They said they would unpack, but not put away, so I was faced with the prospect of 30 boxes or millions of individual items scattered over the house.

I got them to unpack fragile things, so I could see if there were broken or not, but that turned out to be a waste of time, because even though there were damaged items, the company this end did nothing about it.

Also, its handy to just keep the boxes, for when you move to your own house from rented.

Jane

DianeOZ

Good point about the boxes. We moved straight to our house and I am never moving again EVER!!! so I didn't want to see a sodding packing box again

cuthere

thanks for the replies. even if they promise to unpack for you in the agreement and they don't - i can't see how you can make them accountable for the lack of service promised. payments at that time would have been out of the door and besides yelling at the moving manager that you saw a million miles away, what can you possibly do???

Jacqui

We used Allied Pickfords, they are over here as well as in the UK, so we thought that would make it easier to deal with any problems. Well there weren't any. We asked for a full unpack, then at least any breakages would be seen by the delivery men as well. They carried each box to the appropriate room, ie the kitchen stuff was unpacked in the kitchen, the bedroom stuff in the bedrooms. We didn't bring any furniture with us, so things like ornaments that didn't have anywhere to go yet, they unpacked, checked for damage, then repacked. Likewise all our books had to go back in the boxes because we were waiting for new bookshelves to be delivered. The delivery men neatly stacked all the repacked boxes in the spare room. The boxes that took longest to unpack were the childrens toys, the blokes kept playing with them and reminiscing about their childhood! Our total claim for damages was about £300 and the cheque was sent promptly.

yafm

Normally they will unwrap all the furniture but they will not unpack the boxes UNLESS YOU HAVE BOOKED THE DE LUXE SERVICE then they unpack and put away in cupboards They also take away all the packing ready at the time and if you are unpacking your own boxes at the time scale you require they give you10 days to phone them and then they come and pick up all the other empty boxes and paper I would not like anyone to unpack my stuff I need to see where I put it away and then perhaps I will remember

cuthere

mmm....not sure whether the movers will appreciate my cutesy undies.......

tinaj

PSS unloaded all of the things and we just got them to unwrap the furniture and put it in place. It would have taken them double the time if everything was unpacked as we had a full container. Asit was it took over 4 hours!

They took lots of wrappings with them and will come back to collect the rest if we ring up.

We have 14 days to claim with the insurance, they said just take a photo of any damages and send them off.

helinuk

we moved from Singapore with "sante fe" to uk and "Stirling" unpacked for us. it was fantasic. I walked around telling then where to put things. We had lots of men removing the boxes from the container the first day and they took the boxes away with them. The second day-yes we had a 40ft container full- 2 ladies arrived from"stirling" to unpack the kitchen boxes and the clothes. Brilliant- worth every cent!
If/when we go to oz I would do the same. There were only a couple of screws missing from a roll out bed, and the repair man from stirling came the next day with spare screws!! no breakages.

mr mover

It is generally in the agreement, that the delivery crew unpack to bench top, if you pay for valet service ,the crew put the stuff away. Removal of debris is also part of the agreement. If they don,t do this then you have wasted money. ............ MM