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-   -   Car hire excess...what's the score? (https://britishexpats.com/forum/australia-54/car-hire-excess-whats-score-810324/)

NELBHOY Sep 25th 2013 5:32 pm

Car hire excess...what's the score?
 
Looking to hire a car in Brisbane for a few weeks. Getting a bit confused regarding the whole excess side of things. I understand the excess can be up to $5500. Do the companies take a downpayment prior to hiring the car for this. Hope they're not looking for the full amount:ohmy:

nic75 Sep 25th 2013 7:20 pm

Re: Car hire excess...what's the score?
 
it's worth thinking about an excess waiver policy with the likes of Questor. They usually cost about a couple of pounds per day and cover most damages.

Bermudashorts Sep 25th 2013 9:13 pm

Re: Car hire excess...what's the score?
 

Originally Posted by nic75 (Post 10917829)
it's worth thinking about an excess waiver policy with the likes of Questor. They usually cost about a couple of pounds per day and cover most damages.

Mr BS took out. A policy with Virgin last time we hired a car instead of taking the hire car companies own insurance with a big excess. But to the question, it is an excess, it is not a deposit..

Pootle Sep 25th 2013 9:50 pm

Re: Car hire excess...what's the score?
 
We have car hire excess covered by travel insurance when needed. Last year in Sydney I managed to get pranged by a taxi in a car park. I had to pay the excess up front to the car hire people (I think about $3000 or so!). I then claimed this back through the travel insurers who refunded it to me. The taxi driver tried to claim his damage back through the car hire company but it was rejected, apparently the taxi drivers are known for this and put in extortionate claims. We use tid (travel insurance direct), they always say you don't know how good an insurer is until you need to claim, well this was my first time putting a claim in and they dealt with it quickly and no issues.

NELBHOY Sep 25th 2013 11:30 pm

Re: Car hire excess...what's the score?
 

Originally Posted by Bermudashorts (Post 10918011)
Mr BS took out. A policy with Virgin last time we hired a car instead of taking the hire car companies own insurance with a big excess. But to the question, it is an excess, it is not a deposit..

thanks bs. So they don't take an upfront deposit through your debit card? How can they ensure you pay up if you get a ding?

bcworld Sep 26th 2013 12:03 am

Re: Car hire excess...what's the score?
 

Originally Posted by Pootle (Post 10918068)
We have car hire excess covered by travel insurance when needed. Last year in Sydney I managed to get pranged by a taxi in a car park. I had to pay the excess up front to the car hire people (I think about $3000 or so!). I then claimed this back through the travel insurers who refunded it to me. The taxi driver tried to claim his damage back through the car hire company but it was rejected, apparently the taxi drivers are known for this and put in extortionate claims. We use tid (travel insurance direct), they always say you don't know how good an insurer is until you need to claim, well this was my first time putting a claim in and they dealt with it quickly and no issues.

I have an annual policy through them too. It covers upto $4k of rental vehicle excess for domestic and international car hire.

$5.5k sounds very high for an ordinary car rental...is it prestige or something similar?

Swerv-o Sep 26th 2013 2:47 am

Re: Car hire excess...what's the score?
 

Originally Posted by NELBHOY (Post 10918192)
thanks bs. So they don't take an upfront deposit through your debit card? How can they ensure you pay up if you get a ding?


I think you will find that they won't accept a debit card for a hire. It will have to be a credit card that they can pre authorise the excess on.

This has come up before - People with debit cards (and cash) being declined hire services.


S

Dreamy Sep 26th 2013 4:46 am

Re: Car hire excess...what's the score?
 

Originally Posted by Swerv-o (Post 10918346)
I think you will find that they won't accept a debit card for a hire. It will have to be a credit card that they can pre authorise the excess on.

This has come up before - People with debit cards (and cash) being declined hire services.


S

I only have a debit card - I've never had a problem hiring cars. There may be an issue with eftpos cards though.

Swerv-o Sep 26th 2013 5:42 am

Re: Car hire excess...what's the score?
 

Originally Posted by Dreamy (Post 10918419)
I only have a debit card - I've never had a problem hiring cars. There may be an issue with eftpos cards though.


When was the last time you tried? I will refer you to this thread for your delectation...


S

Dreamy Sep 26th 2013 6:19 am

Re: Car hire excess...what's the score?
 

Originally Posted by Swerv-o (Post 10918451)
When was the last time you tried? I will refer you to this thread for your delectation...


S

Last time was probably a couple of years ago.

That thread was 2008 - at around the same time I was merrily hiring cars on my debit card. I haven't had a credit card since 2007.

Swerv-o Sep 26th 2013 6:21 am

Re: Car hire excess...what's the score?
 

Originally Posted by Dreamy (Post 10918466)
Last time was probably a couple of years ago.

That thread was 2008 - at around the same time I was merrily hiring cars on my debit card. I haven't had a credit card since 2007.


I've heard many reports of debit cards being declined for car hire - there are many more threads than that, so you should at least be aware of the possibility for the future.


S

Dreamy Sep 26th 2013 6:27 am

Re: Car hire excess...what's the score?
 

Originally Posted by Swerv-o (Post 10918469)
I've heard many reports of debit cards being declined for car hire - there are many more threads than that, so you should at least be aware of the possibility for the future.


S

Ay thank you for your concern :)

Swerv-o Sep 26th 2013 6:28 am

Re: Car hire excess...what's the score?
 

Originally Posted by Dreamy (Post 10918474)
Ay thank you for your concern :)


Well, I'd hate for you to be stranded somewhere having planned to hire a car, particularly overseas.


S

Dreamy Sep 26th 2013 6:46 am

Re: Car hire excess...what's the score?
 

Originally Posted by Swerv-o (Post 10918478)
Well, I'd hate for you to be stranded somewhere having planned to hire a car, particularly overseas.


S

Overseas, we've always found the debit card to go through the mastercard system (or visa, as we had a visa debit card in the UK) so it's never been an issue no matter where we've been. Perhaps we've just been lucky.

(It'd be a relief to go somewhere and have a legitimate reason not to drive, she says, as the permanent bleeding driver in the household!)

The biggest issues we had were when we first arrived in Australia and debit cards weren't regularly used - some systems would accept our UK one, others pitched a fit. Ironically, Hertz had no issue letting us have a three week hire on it.

NELBHOY Sep 26th 2013 9:31 am

Re: Car hire excess...what's the score?
 

Originally Posted by Swerv-o (Post 10918346)
I think you will find that they won't accept a debit card for a hire. It will have to be a credit card that they can pre authorise the excess on.

This has come up before - People with debit cards (and cash) being declined hire services.


S

So by pre authorising do you mean that if I have a credit card with a limit less than what the excess amount is, they won't hire to me?


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