BT broadband hassles
Jul 21st 2005, 2:13 pm
#1
Just Joined
Thread Starter
Joined: Feb 2005
Location: Gold Coast
Posts: 23
BT broadband hassles
In short,
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband
, they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.
has anyone else had difficulties of this kind and , if so what was the outcome?
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband
, they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.has anyone else had difficulties of this kind and , if so what was the outcome?
Jul 21st 2005, 2:30 pm
#2
BE Enthusiast
Joined: Jul 2003
Location: Adelaide, SA
Posts: 488
Re: BT broadband hassles
Hi
I had exactly the same problem last year!
When I booked the service in May, I told the operator I was temporarily renting as I would be moving to Australia and she said "No Problem, if we can't supply where you're moving to - then the contract will not stand"!
Towards the end of September I phoned to give notice and it was a real pain, I just couldn't get anywhere with them; I even asked them to listen to their tape recording of the original conversation.
In the end, after phoning, emailing and writing for two weeks our time to leave came and we just left!!! I don't know what happened - I kept the email address which I used to receive their messages on for 3 mths (BT's own), but didn't hear anymore....
Hope i haven't got a CCJ waiting for me?
gd
I had exactly the same problem last year!
When I booked the service in May, I told the operator I was temporarily renting as I would be moving to Australia and she said "No Problem, if we can't supply where you're moving to - then the contract will not stand"!
Towards the end of September I phoned to give notice and it was a real pain, I just couldn't get anywhere with them; I even asked them to listen to their tape recording of the original conversation.
In the end, after phoning, emailing and writing for two weeks our time to leave came and we just left!!! I don't know what happened - I kept the email address which I used to receive their messages on for 3 mths (BT's own), but didn't hear anymore....
Hope i haven't got a CCJ waiting for me?
gd
Jul 21st 2005, 2:32 pm
#3
Joined: Jul 2004
Posts: 6,360
Re: BT broadband hassles
one of my clients had a similar thing, he moved to a new office which couldnt get broadband.
i wrote a letter on his behalf saying that basically if they could supply it we'd have it but since they couldnt then we were cancelling, took a couple of letters but in the end they agreed and released him from the contract.
try asking them if they can supply you bt broadband in oz and if they say no then surely you've got the same case?
out of interest, were you able to get on line between 1pm and 2pm this arvo? only I was having problems...
i wrote a letter on his behalf saying that basically if they could supply it we'd have it but since they couldnt then we were cancelling, took a couple of letters but in the end they agreed and released him from the contract.
try asking them if they can supply you bt broadband in oz and if they say no then surely you've got the same case?
out of interest, were you able to get on line between 1pm and 2pm this arvo? only I was having problems...
Jul 21st 2005, 2:36 pm
#4
Moomin member
Joined: Aug 2003
Location: Warnbro PERTH
Posts: 858
Re: BT broadband hassles
Originally Posted by Eivets
In short,
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband , they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.
has anyone else had difficulties of this kind and , if so what was the outcome?
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband
, they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.has anyone else had difficulties of this kind and , if so what was the outcome?
Jul 21st 2005, 2:51 pm
#5
Forum Regular
Joined: Feb 2005
Posts: 53
Re: BT broadband hassles
I read their t's & c's when we had BT broadband contract last December, so far as I can remember there wasn't any mention of them applying to UK moves only.
I'm going to phone them, and make the point. I didn't expect that I would have any problems cancelling the broadband until I've just read your thread. Gosh, it's gona be a hard one.
Let's try hard and get what we want.
Cheers.
Yeon
I'm going to phone them, and make the point. I didn't expect that I would have any problems cancelling the broadband until I've just read your thread. Gosh, it's gona be a hard one.
Let's try hard and get what we want.
Cheers.
Yeon
Originally Posted by Eivets
In short,
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband , they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.
has anyone else had difficulties of this kind and , if so what was the outcome?
Moving to OZ in about 5 weeks, called up BT to cancel broadband subscription claiming that as I am leaving the UK they can no longer supply me with a service therefore my 12 month contract does not have to be paid in full.
They responded that leaving the country does not count as moving to an area where they cannot supply broadband
, they have said these t's & c's only apply to UK moves and so I am still due to pay for a full years subscription.has anyone else had difficulties of this kind and , if so what was the outcome?
Jul 21st 2005, 3:19 pm
#6
BE Enthusiast
Joined: Oct 2004
Location: PORT KENNEDY , PERTH.
Posts: 335
Re: BT broadband hassles
Originally Posted by bridiej
out of interest, were you able to get on line between 1pm and 2pm this arvo? only I was having problems...
I couldn't get on at that time this arvo either, it's happened quite a few time lately, it makes you panic when your waiting for that all important e-mail.
Donna.
Jul 21st 2005, 3:21 pm
#7
Joined: Jul 2004
Posts: 6,360
Re: BT broadband hassles
Originally Posted by STUBBS
Hi Bridie
I couldn't get on at that time this arvo either, it's happened quite a few time lately, it makes you panic when your waiting for that all important e-mail.
Donna.
I couldn't get on at that time this arvo either, it's happened quite a few time lately, it makes you panic when your waiting for that all important e-mail.
Donna.
Jul 21st 2005, 4:30 pm
#8
BE Forum Addict
Joined: Dec 2003
Location: Adelaide - South Australia
Posts: 1,820
Re: BT broadband hassles
Originally Posted by bridiej
I know, I always worry in case I've got a virus or something!! :scared:
I kept my btinternet email addresses (costs £1.50 a month and called premuim mail) and get my broadband from Virgin as they don't tie you in at all.
Jul 21st 2005, 5:35 pm
#9
Where I want to be
Joined: Jan 2005
Location: In my own head
Posts: 3,220
Re: BT broadband hassles
Originally Posted by marco121068
If there's anyone around who wants to upgrade to broadband but can't be bothered with the 12 month contract thing - do what I did.
I kept my btinternet email addresses (costs £1.50 a month and called premuim mail) and get my broadband from Virgin as they don't tie you in at all.
I kept my btinternet email addresses (costs £1.50 a month and called premuim mail) and get my broadband from Virgin as they don't tie you in at all.
Thanks
Shirley
Jul 21st 2005, 5:47 pm
#10
BE Forum Addict
Joined: Dec 2003
Location: Adelaide - South Australia
Posts: 1,820
Re: BT broadband hassles
Originally Posted by ub40fan
CAn you tell me how you do this premium mail stuff as we are very interested in swapping from BT to, well anyone really if we can get a better deal
Thanks
Shirley
Thanks
Shirley
http://www.btyahoo.com/mail/premiummail
When I changed over I went though things with the (Indian) call centre which wasn't too bad. I thought I still had the number but can't find it. I'm sure it'll be on the website somewhere though.
Marco
Jul 21st 2005, 5:50 pm
#11
Where I want to be
Joined: Jan 2005
Location: In my own head
Posts: 3,220
Re: BT broadband hassles
Originally Posted by marco121068
Shirley - take a look at this link
http://www.btyahoo.com/mail/premiummail
When I changed over I went though things with the (Indian) call centre which wasn't too bad. I thought I still had the number but can't find it. I'm sure it'll be on the website somewhere though.
Marco
http://www.btyahoo.com/mail/premiummail
When I changed over I went though things with the (Indian) call centre which wasn't too bad. I thought I still had the number but can't find it. I'm sure it'll be on the website somewhere though.
Marco
Will check it out
Jul 21st 2005, 8:03 pm
#12
Just Joined
Thread Starter
Joined: Feb 2005
Location: Gold Coast
Posts: 23
Re: BT broadband hassles
Originally Posted by HojuroGaja
I read their t's & c's when we had BT broadband contract last December, so far as I can remember there wasn't any mention of them applying to UK moves only.
I'm going to phone them, and make the point. I didn't expect that I would have any problems cancelling the broadband until I've just read your thread. Gosh, it's gona be a hard one.
Let's try hard and get what we want.
Cheers.
Yeon
I'm going to phone them, and make the point. I didn't expect that I would have any problems cancelling the broadband until I've just read your thread. Gosh, it's gona be a hard one.
Let's try hard and get what we want.
Cheers.
Yeon
I will let you know what the outcome is.
Jul 22nd 2005, 2:02 am
#13
BE Enthusiast
Joined: Jul 2003
Location: Adelaide, SA
Posts: 488
Re: BT broadband hassles
*SNAP*!!!!
See my reply!
gd
See my reply!
gd
Jul 22nd 2005, 2:28 am
#14
kneading my cushion
Joined: Oct 2004
Location: Perth
Posts: 743
Re: BT broadband hassles
Originally Posted by marco121068
I kept my btinternet email addresses (costs £1.50 a month and called premuim mail) and get my broadband from Virgin as they don't tie you in at all.
Good luck with the dinosaur that is BT!!
Jul 22nd 2005, 3:40 am
#15
Guest
Posts: n/a
Re: BT broadband hassles
Originally Posted by webgum
Ditto me. Chose Virgin because I didn't fancy any arguments when we left - and then reverted to dialup on departure which meant I could access my old virgin email address via virgin webmail when we first arrived.
Good luck with the dinosaur that is BT!!
Good luck with the dinosaur that is BT!!