Re: Beware with Singapore Airlines
Originally Posted by hedgehog
Hi did you have anything in writing, as due to our house sale or should I say lack of it !!! we may have to validate first, would be grateful of the reply, still can't decide whether to go via Singapore or the USA, If Lacey is out there can you tell me who you booked with, I think I remember reading you are going via Florida. Cheers.
By the way good luck getting your money back to the OP do not give up. |
Re: Beware with Singapore Airlines
Originally Posted by billy0911
Hi
We believe in the power of the word of mouth and when our time comes we will not travel with Singapore airline so thanks for telling us your experience Billy & Vicki Sometimes 'word of mouth' can be an injustice. Singapore Airlines, in my opinion, is the best airline in the world - second to none when it comes to onboard service and inflight entertainment, brilliant with children and white-knuckle flyers. We are QANTAS Club life members, giving us first class benefits, lounges etc, and we fly with Singapore Airlines! Same price but worlds apart when it comes to everything else. Don't discount Singapore Airlines, just take onboard the advice about the excess luggage, which applies on all airlines. |
Re: Beware with Singapore Airlines
Originally Posted by Tuxtrip
Sometimes 'word of mouth' can be an injustice.
Singapore Airlines, in my opinion, is the best airline in the world - second to none when it comes to onboard service and inflight entertainment, brilliant with children and white-knuckle flyers. We are QANTAS Club life members, giving us first class benefits, lounges etc, and we fly with Singapore Airlines! Same price but worlds apart when it comes to everything else. Don't discount Singapore Airlines, just take onboard the advice about the excess luggage, which applies on all airlines. |
Re: Beware with Singapore Airlines
Originally Posted by ken.rooney
Hi all i am now in Perth and just thought i would warn people flying withSingapore Airlines. I Flew out to emigrate and have a PR visa that was to be validated for the first time. I checked with the agent when booking the flight am i entitled to 40kg, they said yes if your emigrating first time over there.
I checked in at Manchester Airport and true to form was allowed 40kg, it was actually 42kg but they were ok no problems. After a 3 day stopover in Singapore i checked in at Singapore Airport, guess what? They said i was only allowed 30kg, they then hit me with a bill for $300+ dollars over £100. I asked to see the manger he said it was 30kg and would not swerve on it, after loads of hassle and raised blood pressure i had to pay the extra or not fly. I am in the process of trying to get my money back but i am not confident. In the mean time i am on a 1 man mission to warn as many people to get it in writing from them before you fly. There are many post on here about it but the bottom line is the guy at Singapore told me if you would have had it in writing you would have been ok. I will keep you all informed of what happens but before you book guys get it in writing or beware booking with Singapore if you dont want a big excess baggage bill. PS im loving perth so far! :p had we stopped 2 nights the luggage would have been on the connecting flight and waiting for us when we got there so well worth mentioning. we then encountered the same problem you did checking the bags back in and the only solution we came up with was to take 3 smaller suitcases to the plane and check them in the hold, was the easiest way out at the time until the bags go through x ray machines and each of em have scissors at the bottom. :mad: |
Re: Beware with Singapore Airlines
Originally Posted by billy0911
Hi
We believe in the power of the word of mouth and when our time comes we will not travel with Singapore airline so thanks for telling us your experience Billy & Vicki |
Re: Beware with Singapore Airlines
Originally Posted by Tuxtrip
If you are flying right through to Australia, without a stopover, then the 40kg will apply all the way. By having a stopover, you are exiting through customs and then re-entering, re-checking luggage, etc. I think this is where your problems arise.
Suggest you write a long letter to Singapore airlines - the guy should of used some discretion and looked for other evidence ie one way ticket or revealing questions. As they must be picking up a lot of business from us you should mention the forum and how bad it makes them look. Personally I would of choosen to hold up the queue and put the pressure back on the clerk. |
Re: Beware with Singapore Airlines
Originally Posted by Tuxtrip
Sometimes 'word of mouth' can be an injustice.
Singapore Airlines, in my opinion, is the best airline in the world - second to none when it comes to onboard service and inflight entertainment, brilliant with children and white-knuckle flyers. We are QANTAS Club life members, giving us first class benefits, lounges etc, and we fly with Singapore Airlines! Same price but worlds apart when it comes to everything else. Don't discount Singapore Airlines, just take onboard the advice about the excess luggage, which applies on all airlines. I've written a letter of complaint to them, but have not had any reply back yet. |
Re: Beware with Singapore Airlines
Originally Posted by OriginalSunshine
hmmm... not my favourite airline at the moment - they prevented me from breastfeeding my infant boy (3 months) by telling me before I started that I was not allowed to. thank god it was only a 2.5hour flight rather than a long haul! My son was screaming in hunger and I was in major discomfort! :mad:
I've written a letter of complaint to them, but have not had any reply back yet. |
Re: Beware with Singapore Airlines
Originally Posted by cj23
Thanks for the warning. We have just booked with Singapore airlines to fly on 12th May stopping over in Singapore for 4 nights then on to Perth. We phoned up to request the allowance and the guy in London said you are alllowed 40kg even if you stop over. We asked for an email to confirm this but he wouldn't send us one - said it was not necessary.
Now you've got me worried. Cath Then send him an email and confirm the telephone conversation with names, titles, offices etc., dates and times of said conversation. If he emails back, there is the proof. If he doesn't you still have proof and if they don't like it in Singapore, tell them to ring this fellow (on the email) now and confirm it. either way, print off these emails and keep them with your travel docs |
Re: Beware with Singapore Airlines
Originally Posted by ken.rooney
Hi all i am now in Perth and just thought i would warn people flying withSingapore Airlines. I Flew out to emigrate and have a PR visa that was to be validated for the first time. I checked with the agent when booking the flight am i entitled to 40kg, they said yes if your emigrating first time over there.
I checked in at Manchester Airport and true to form was allowed 40kg, it was actually 42kg but they were ok no problems. After a 3 day stopover in Singapore i checked in at Singapore Airport, guess what? They said i was only allowed 30kg, they then hit me with a bill for $300+ dollars over £100. I asked to see the manger he said it was 30kg and would not swerve on it, after loads of hassle and raised blood pressure i had to pay the extra or not fly. I am in the process of trying to get my money back but i am not confident. In the mean time i am on a 1 man mission to warn as many people to get it in writing from them before you fly. There are many post on here about it but the bottom line is the guy at Singapore told me if you would have had it in writing you would have been ok. I will keep you all informed of what happens but before you book guys get it in writing or beware booking with Singapore if you dont want a big excess baggage bill. PS im loving perth so far! :p Almost similar story here but happened at Heathrow airport. The people at check in were not Singapore Airlines but some subsidiairy company, would not let me check in with 40kgs even if I had an unused PR visa for NZ and tell me it's 30kgs despite phone/emails with the airline confirming the extra allowance. I had to ship some stuff with Excess Baggage from Heathrow, amount was around £150 by air, cheaper than excess baggage though. On arrival at Singapore airport, no problems, they let me check in and advise me to send a letter to their Customer Services Manager regarding the issue. 6 weeks after arriving in NZ and after writing and sending Excess Baggage bill, they sent me a cheque covering all expenses for the shipping, apologising saying it was the subsidiary airline's fault and have followed things up with them. Try sending them a letter and see what they say, I should be able to dig up the address to send the letter and copies of invoices if you like. It's worth a try ;) Jen :) |
Re: Beware with Singapore Airlines
Originally Posted by OriginalSunshine
hmmm... not my favourite airline at the moment - they prevented me from breastfeeding my infant boy (3 months) by telling me before I started that I was not allowed to. thank god it was only a 2.5hour flight rather than a long haul! My son was screaming in hunger and I was in major discomfort! :mad:
I've written a letter of complaint to them, but have not had any reply back yet. |
Re: Beware with Singapore Airlines
Originally Posted by urbanproject
Hi,
Almost similar story here but happened at Heathrow airport. The people at check in were not Singapore Airlines but some subsidiairy company, would not let me check in with 40kgs even if I had an unused PR visa for NZ and tell me it's 30kgs despite phone/emails with the airline confirming the extra allowance. I had to ship some stuff with Excess Baggage from Heathrow, amount was around £150 by air, cheaper than excess baggage though. On arrival at Singapore airport, no problems, they let me check in and advise me to send a letter to their Customer Services Manager regarding the issue. 6 weeks after arriving in NZ and after writing and sending Excess Baggage bill, they sent me a cheque covering all expenses for the shipping, apologising saying it was the subsidiary airline's fault and have followed things up with them. Try sending them a letter and see what they say, I should be able to dig up the address to send the letter and copies of invoices if you like. It's worth a try ;) Jen :) |
Re: Beware with Singapore Airlines
[QUOTE=Tuxtrip]Sometimes 'word of mouth' can be an injustice.
I have to concur with this comment about SIA. Singapore Airlines is an excellent airline. I suspectthiscouldhavehappenedonanyairline. I would follow others advise on here and ask for confirmation of the additional allowance in writing. It is a shame that this experience has soured your view of the airline, but I don't blame you for the anger you feel. |
Re: Beware with Singapore Airlines
Originally Posted by ken.rooney
Hi all i am now in Perth and just thought i would warn people flying withSingapore Airlines. I Flew out to emigrate and have a PR visa that was to be validated for the first time. I checked with the agent when booking the flight am i entitled to 40kg, they said yes if your emigrating first time over there.
I checked in at Manchester Airport and true to form was allowed 40kg, it was actually 42kg but they were ok no problems. After a 3 day stopover in Singapore i checked in at Singapore Airport, guess what? They said i was only allowed 30kg, they then hit me with a bill for $300+ dollars over £100. I asked to see the manger he said it was 30kg and would not swerve on it, after loads of hassle and raised blood pressure i had to pay the extra or not fly. I am in the process of trying to get my money back but i am not confident. In the mean time i am on a 1 man mission to warn as many people to get it in writing from them before you fly. There are many post on here about it but the bottom line is the guy at Singapore told me if you would have had it in writing you would have been ok. I will keep you all informed of what happens but before you book guys get it in writing or beware booking with Singapore if you dont want a big excess baggage bill. PS im loving perth so far! :p |
Re: Beware with Singapore Airlines
Originally Posted by urbanproject
Hi,
Almost similar story here but happened at Heathrow airport. The people at check in were not Singapore Airlines but some subsidiairy company, would not let me check in with 40kgs even if I had an unused PR visa for NZ and tell me it's 30kgs despite phone/emails with the airline confirming the extra allowance. Then get on the roapy old 747 and find that the Mrs. seat back screen isn't working (as well as quite a few others). Give me Emirates (out of Gatwick) every time. |
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