Anyone with any experience of cancelling BT Broadband to move to Australia?
Aug 1st 2007, 1:22 pm
#1
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Thread Starter
Joined: Mar 2007
Location: Hawthorn, Melbourne
Posts: 85
Anyone with any experience of cancelling BT Broadband to move to Australia?
Anyone with any experience of cancelling BT Broadband to move to Australia?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
Aug 1st 2007, 1:37 pm
#2
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Joined: Feb 2007
Location: Worcester > Adelaide - Jan '08
Posts: 182
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Hi,
I also have a some interesting conversations with BT over the same matter. I found an email that I sent to them back in March requesting my personal broadband to be switched off / removed / de-activated (whatever you want to call it) when my yearly contract re-news (which was July).
When the time came they told me they had lost the email and renewed my contract. After many hours on the phone and emails with BT they noticed I have another BT broadband which the company I currently work for pays for and they said as long as I keep this one they will terminate my personal broadband, which they have.
Good luck with BT, it can be complete hell! :curse:
Cheers, Cranky.
I also have a some interesting conversations with BT over the same matter. I found an email that I sent to them back in March requesting my personal broadband to be switched off / removed / de-activated (whatever you want to call it) when my yearly contract re-news (which was July).
When the time came they told me they had lost the email and renewed my contract. After many hours on the phone and emails with BT they noticed I have another BT broadband which the company I currently work for pays for and they said as long as I keep this one they will terminate my personal broadband, which they have.
Good luck with BT, it can be complete hell! :curse:
Cheers, Cranky.
Aug 1st 2007, 1:51 pm
#3
The Brains
Joined: Oct 2005
Location: Dubai / Hervey Bay
Posts: 886
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Anyone with any experience of cancelling BT Broadband to move to Australia?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay - does the contract say this only applies to the UK if not write to them again the week you leave telling them you will forward your new address for them to connect as per their contract and you will then resume payment of the contract. Two can play at their game.
Aug 1st 2007, 2:04 pm
#4
Here at last!
Joined: Jan 2007
Location: Perth
Posts: 1,635
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Anyone with any experience of cancelling BT Broadband to move to Australia?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
Aug 1st 2007, 6:12 pm
#5
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Joined: Jun 2007
Location: sunshine coast, queensland
Posts: 45
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
i am in a similar situation but with sky. I have been with them for years but upgraded to HD package a few months back they insist i have to pay for the full 12 months or pay them compensation. I am gutted. To be honest i am not a dis honest person but will cancel my dd the day i leave uk and tough on them. I have been a loyal customer for over 8 years always paid via direct debit and on time. its not my fault sky are not in australia.
Aug 1st 2007, 6:24 pm
#6
BE Enthusiast
Joined: Feb 2007
Posts: 587
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Anyone with any experience of cancelling BT Broadband to move to Australia?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
My contract ends in October, the guy on the phone tells me that I have to pay right up till the end of the contract even though I will be closing the service on the 21st August. In the terms and conditions it says that if they can not provide the service at your new home you will not have to pay, but the guy on the phone says this is only applicable in the UK. When we took out the contract in October had no intention of moving to Australia so thought would be able to fulfill contract. I understand that the idea of the contract is so that people don't keep changing providers but I would be happy to stay with BT if I could but I can't, and the thought of paying nearly 100 pounds (On Broadband Option 3) for broadband services I won't be able to use certainly puts me off using BT again if I move back to the UK.
Has anyone else got experience of having to pay this or any way of persuading them to drop it?
BT Group plc, BT Centre, 81 Newgate Street, London EC1A 7AJ.
They will only pay up if the local exchange is not enabled and to be fair you are cutting a one year contract short it would be the same with every provider i would imagine.
Im having to pay up for Vodaphone and fitness first - it so annoying!
Last edited by emmyjc1; Aug 1st 2007 at 6:28 pm.
Aug 1st 2007, 8:10 pm
#7
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Thread Starter
Joined: Mar 2007
Location: Hawthorn, Melbourne
Posts: 85
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Like you say I am breaking a one year contract but what I don't understand is if I moved to an area in the UK without broadband I wouldn't have to pay so why is moving to Australia where they can't supply broadband any different.
Aug 1st 2007, 9:06 pm
#8
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Joined: Feb 2007
Location: Worcester > Adelaide - Jan '08
Posts: 182
Re: Anyone with any experience of cancelling BT Broadband to move to Australia?
Hi ya,
Just like as you have described "if you move to an area that BT can not supply broadband" your contract does not have a leg to stand. As is the terms and conditions state, depending on AREA not depending on COUNTRY.
Two different words, two different meanings. You will have to buy yourself out of the contract.
People have done it in the past and will do it in the future, its just one of the wonderful things about 1 year contracts they are there to screw people or as they call it "customers" over.
Cheers, Cranky.
Just like as you have described "if you move to an area that BT can not supply broadband" your contract does not have a leg to stand. As is the terms and conditions state, depending on AREA not depending on COUNTRY.
Two different words, two different meanings. You will have to buy yourself out of the contract.
People have done it in the past and will do it in the future, its just one of the wonderful things about 1 year contracts they are there to screw people or as they call it "customers" over.
Cheers, Cranky.
