Anybody else had trouble terminating a Mobile Contract?
Jul 2nd 2007, 1:00 pm
#1
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Thread Starter
Joined: Jan 2007
Location: Originally Reading - now the Beautiful Central Coast!
Posts: 249
Anybody else had trouble terminating a Mobile Contract?
Hello
I'm so frustrated!! I've just tried to cancel both mine and my husband's mobile phone contract with Orange to be told that I will have to buy out of it at the cost of £260.00!! This is NOT what we were told when we renewed our contracts back in April last year as at that point we knew that we were thinking of going to Australia - we were told that we could cancel by giving a month's notice and there would be no penalties. Yes, I know I should have read the small print and not listened to the salesman but that's life!! There is apparently nothing I can do. The other option is to keep it running until the end of October (we leave for Oz on 1 August) but this will just mean that I rack up a load of minutes that I will not be using!!! I've asked to change to another plan so that I can use the minutes in Australia but they don't do that either! I spend £200 with Orange every month and have been with them for years so it's not as if I'm not a good customer!! To top it all they recently wrote to me to say that I'm a Premier Customer and given me a free back up sim card and other nice things!!
I know you'll say - should have read the small print but anybody got any bright ideas. I can lower my base plan (which is currently basic of £55 per mont) but they only lower it down one step at a time which means for August I can down to a £45 plan!!
I'm not very happy as I feel very trapped!!
Tracy
I'm so frustrated!! I've just tried to cancel both mine and my husband's mobile phone contract with Orange to be told that I will have to buy out of it at the cost of £260.00!! This is NOT what we were told when we renewed our contracts back in April last year as at that point we knew that we were thinking of going to Australia - we were told that we could cancel by giving a month's notice and there would be no penalties. Yes, I know I should have read the small print and not listened to the salesman but that's life!! There is apparently nothing I can do. The other option is to keep it running until the end of October (we leave for Oz on 1 August) but this will just mean that I rack up a load of minutes that I will not be using!!! I've asked to change to another plan so that I can use the minutes in Australia but they don't do that either! I spend £200 with Orange every month and have been with them for years so it's not as if I'm not a good customer!! To top it all they recently wrote to me to say that I'm a Premier Customer and given me a free back up sim card and other nice things!!
I know you'll say - should have read the small print but anybody got any bright ideas. I can lower my base plan (which is currently basic of £55 per mont) but they only lower it down one step at a time which means for August I can down to a £45 plan!!
I'm not very happy as I feel very trapped!!
Tracy
Jul 2nd 2007, 1:35 pm
#2
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Joined: May 2006
Location: UTOPIA, QLD
Posts: 1,764
Re: Anybody else had trouble terminating a Mobile Contract?
Hello
I'm so frustrated!! I've just tried to cancel both mine and my husband's mobile phone contract with Orange to be told that I will have to buy out of it at the cost of £260.00!! This is NOT what we were told when we renewed our contracts back in April last year as at that point we knew that we were thinking of going to Australia - we were told that we could cancel by giving a month's notice and there would be no penalties. Yes, I know I should have read the small print and not listened to the salesman but that's life!! There is apparently nothing I can do. The other option is to keep it running until the end of October (we leave for Oz on 1 August) but this will just mean that I rack up a load of minutes that I will not be using!!! I've asked to change to another plan so that I can use the minutes in Australia but they don't do that either! I spend £200 with Orange every month and have been with them for years so it's not as if I'm not a good customer!! To top it all they recently wrote to me to say that I'm a Premier Customer and given me a free back up sim card and other nice things!!
I know you'll say - should have read the small print but anybody got any bright ideas. I can lower my base plan (which is currently basic of £55 per mont) but they only lower it down one step at a time which means for August I can down to a £45 plan!!
I'm not very happy as I feel very trapped!!
Tracy
I'm so frustrated!! I've just tried to cancel both mine and my husband's mobile phone contract with Orange to be told that I will have to buy out of it at the cost of £260.00!! This is NOT what we were told when we renewed our contracts back in April last year as at that point we knew that we were thinking of going to Australia - we were told that we could cancel by giving a month's notice and there would be no penalties. Yes, I know I should have read the small print and not listened to the salesman but that's life!! There is apparently nothing I can do. The other option is to keep it running until the end of October (we leave for Oz on 1 August) but this will just mean that I rack up a load of minutes that I will not be using!!! I've asked to change to another plan so that I can use the minutes in Australia but they don't do that either! I spend £200 with Orange every month and have been with them for years so it's not as if I'm not a good customer!! To top it all they recently wrote to me to say that I'm a Premier Customer and given me a free back up sim card and other nice things!!
I know you'll say - should have read the small print but anybody got any bright ideas. I can lower my base plan (which is currently basic of £55 per mont) but they only lower it down one step at a time which means for August I can down to a £45 plan!!
I'm not very happy as I feel very trapped!!
Tracy
Jul 2nd 2007, 1:48 pm
#3
Forum Regular
Thread Starter
Joined: Jan 2007
Location: Originally Reading - now the Beautiful Central Coast!
Posts: 249
Re: Anybody else had trouble terminating a Mobile Contract?
Had a fu**ing nightmare trying to get out of my contract with virgin. Anyway after a long couple of months where they offered me everything but their virginity for their incompetence I told them I was going to Bransons house and I was setting it on fire.:curse: They wouldn't give me the name of the perpetrator of this incompetence, probably because I told them I was a reporter who was going to do a piece on them. The guy on the line was getting more nervous after I would ask him again how to spell his name. It got to the stage where I was revelling in this guys discomfort, where I could imagine he was watching his bonus disappear. Tell them your emigrating, closing your accounts and cancelling your dd's and if they want it, they can f**king sing for it. I hate capitalists
If I get anywhere with Orange then I'll let you know - just sent a mail off to them and waiting for a response and may well go and visit the shop tomorrow as I know the person is still working there!
Tracy
Jul 2nd 2007, 5:12 pm
#4
Forum Regular
Joined: May 2007
Posts: 60
Re: Anybody else had trouble terminating a Mobile Contract?
having the same trouble with orange was told the same as you when i terminated checked that all was paid up to date and finalised and did not owe but now getting calls from a recovery agent threatening to take me to court i am refusing to pay based on the information i was given when i cancelled, orange are a nightmare.
julie
julie
