Go Back   British Expats / Living & Moving Abroad / Europe / Spain

Closed Thread
 
Thread Tools
Old Oct 5th 2012, 3:09 pm   #1
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Unusual email from Iberdrola

A few days ago I received the usual email "aviso de disponibilidad ...etc "from Iberdola, from the usual address, to say my on line bill could be viewed. I viewed it, it has now been debited to my bank.

However today in my junk e mail was a message, from the address "facturaelectronica@iberdrola.es" titled "Aviso de disponibilidad ...etc". This seems strange - I have never seen that address before and I have just received the same notice a few days ago. I have not opened the email and have contacted Iberdrola, awaiting a reply. Maybe it's OK but I am not opening the that e mail 'til I hear from Iberdrola.
petew is offline  
Sponsored Links
Old Oct 5th 2012, 3:36 pm   #2
edp
Forum Regular
 
Joined: Jun 2012
Posts: 66
edp is just really niceedp is just really niceedp is just really niceedp is just really niceedp is just really niceedp is just really niceedp is just really niceedp is just really nice
Default Re: Unusual email from Iberdrola

spam is spam is spam...even if someone legitimate tells you your account is now available to view online, you don't need someone to tell you that you can. You just do it. If someone who you are unsure of tells you that you can, then you ALWAYS ignore it.
edp is offline  
Old Oct 5th 2012, 5:15 pm   #3
Forum Regular
 
Joined: Feb 2011
Location: Sheffield, UK and La Safor, EspaƱa
Posts: 126
Kenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of lightKenwoodlad is a glorious beacon of light
Default Re: Unusual email from Iberdrola

We've just signed up for paperless billing and the first one came through via email last week (29th Sept). The sending address was facturaelectronica@iberdrola.es. Was all above board. But if you have any qualms you're right to leave the suspect email alone.
Kenwoodlad is online now  
Old Oct 5th 2012, 9:56 pm   #4
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by Kenwoodlad View Post
We've just signed up for paperless billing and the first one came through via email last week (29th Sept). The sending address was facturaelectronica@iberdrola.es. Was all above board. But if you have any qualms you're right to leave the suspect email alone.
The sending address for mine up to now has always been clientes@iberdrola.es, for over 4 years . It looks as though this has changed. That's probably why they appear to have duplicated the message.
petew is offline  
Old Oct 6th 2012, 9:13 am   #5
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

In view of what Kenwoodlad said, I decided to open the e mail. It consisted of a completely blank page, with the usual message at the end about not printing it out unless necessary. Looks like a bodge - up by Iberdrola....
petew is offline  
Old Oct 7th 2012, 12:17 pm   #6
Just Joined
 
Joined: Oct 2012
Posts: 5
Agincourt is an unknown quantity at this point
Default Re: Unusual email from Iberdrola

Top tips;
[1] Never ever use your 'real' e-mail address on line to either register for a service or quote for contact. It should be reserved for e-mail only to/from known friends and family. Otherwise, use a 'disposable' address or acquire a free account from the many that are available.
[2] If you are receiving spam, then at some point you may have compromised your account by quoting some or part of the address at some point in time. My sincere advice is that you should frequently vary your password and if possible e-mail address [main] with your service provider. All service providers provide this facility and small alterations make a very big difference. For example, insert a Capital letter or a number or indeed, remove such.

This issue recently happened to me and I altered [as advised above] and the spam stopped.

If you get a bounced mail or 'failure' then there is a high probability that your e-mail has been associated with a password. Check the origin of the mail and 'reply-to' lines in the mail returned to you.

Hope that helps.
Agincourt is offline  
Old Oct 7th 2012, 4:12 pm   #7
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by Agincourt View Post
Top tips;
[1] Never ever use your 'real' e-mail address on line to either register for a service or quote for contact. It should be reserved for e-mail only to/from known friends and family. Otherwise, use a 'disposable' address or acquire a free account from the many that are available.
[2] If you are receiving spam, then at some point you may have compromised your account by quoting some or part of the address at some point in time. My sincere advice is that you should frequently vary your password and if possible e-mail address [main] with your service provider. All service providers provide this facility and small alterations make a very big difference. For example, insert a Capital letter or a number or indeed, remove such.

This issue recently happened to me and I altered [as advised above] and the spam stopped.



If you get a bounced mail or 'failure' then there is a high probability that your e-mail has been associated with a password. Check the origin of the mail and 'reply-to' lines in the mail returned to you.

Hope that helps.

Thanks for those helpful suggestions. According to Kenwoodlad, "facturaelectronica@iberdrola.es" is a genuine Iberdrola e - mail address. The thing that puzzled me is that they seemed to have duplicated the " Aviso de......" message.
petew is offline  
Old Oct 8th 2012, 7:02 am   #8
Just Joined
 
Joined: Oct 2012
Posts: 5
Agincourt is an unknown quantity at this point
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by petew View Post
Thanks for those helpful suggestions. According to Kenwoodlad, "facturaelectronica@iberdrola.es" is a genuine Iberdrola e - mail address. The thing that puzzled me is that they seemed to have duplicated the " Aviso de......" message.
This sounds similar to my recent experience. I examined the detail and the Address sent to was genuine and the Reply-To line contained my real e-mail address. Also, the IP that the mail was sent from indicated that it had been routed through a server in Gambia!! [Other places have been used as 're-mailers']. Nearly all these mails went to some kind of real 'Financial' Organisation and I deduce that the intent was to somehow get money from them. My advice would be to make a small change to your password the one you use to log on to your service provider and if possible change your real e-mail address. If having done so these mails stop, then its a fair bet that either one or both were compromised. If they do not stop, then there is a Spam problem with your service provider.
Agincourt is offline  
Old Oct 8th 2012, 8:54 am   #9
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

I did look at the message source and didn't notice anything worrying but maybe I missed something. I have changed our hotmail password. We don't get much spam and I normally just delete it immediately.

I am still waiting for an answer from Iberdrola - hopefully their reply will settle any doubt.
petew is offline  
Old Oct 8th 2012, 10:44 am   #10
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

I have just received an e-mail from Iberdrola confirming that the e-mail is from them. They do not (what a surprise......) explain why the message consisted of a completely blank page (except for the usual message urging me not to print it out unless absolutely necessary!) or why they had apparently duplicated a message sent 3 days earlier.

Last edited by petew; Oct 8th 2012 at 10:47 am.
petew is offline  
Old Oct 8th 2012, 12:27 pm   #11
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

I have had another reply from Iberdrola answering questions I didn't ask but ignoring my main question. Is this their usual technique to avoid admitting they made a c**k up? I give up......
petew is offline  
Old Oct 8th 2012, 12:42 pm   #12
Just Joined
 
Joined: Oct 2012
Posts: 1
IBERDROLA is an unknown quantity at this point
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by petew View Post
A few days ago I received the usual email "aviso de disponibilidad ...etc "from Iberdola, from the usual address, to say my on line bill could be viewed. I viewed it, it has now been debited to my bank.

However today in my junk e mail was a message, from the address "facturaelectronica@iberdrola.es" titled "Aviso de disponibilidad ...etc". This seems strange - I have never seen that address before and I have just received the same notice a few days ago. I have not opened the email and have contacted Iberdrola, awaiting a reply. Maybe it's OK but I am not opening the that e mail 'til I hear from Iberdrola.
Hi all- Some months ago we reorganized our mailbox in order to be more efficient. For that reason, you are receiving the electronic bill from the following email address facturaelectronica@iberdrola.es. We want to inform you that this is an official Iberdrola email address, not spam. Thank you
IBERDROLA is offline  
Old Oct 9th 2012, 12:10 pm   #13
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by IBERDROLA View Post
Hi all- Some months ago we reorganized our mailbox in order to be more efficient. For that reason, you are receiving the electronic bill from the following email address facturaelectronica@iberdrola.es. We want to inform you that this is an official Iberdrola email address, not spam. Thank you
Is this really Iberdrola and not a troll !? So why did I receive a message which consisted of a completely blank page with a note at the bottom asking me not to print it out unless necessary ?

Last edited by petew; Oct 9th 2012 at 12:14 pm. Reason: spelling
petew is offline  
Old Oct 9th 2012, 9:50 pm   #14
BE Enthusiast
 
Joined: Mar 2007
Location: Oliva
Posts: 430
petew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nicepetew is just really nice
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by petew View Post
Is this really Iberdrola and not a troll !? So why did I receive a message which consisted of a completely blank page with a note at the bottom asking me not to print it out unless necessary ?
It must be Iberdrola - they haven't answered my question!
petew is offline  
Old Oct 9th 2012, 10:41 pm   #15
BE Enthusiast
 
Michael74's Avatar
 
Joined: Feb 2010
Location: Oliva
Posts: 333
Michael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of lightMichael74 is a glorious beacon of light
Default Re: Unusual email from Iberdrola

Quote:
Originally Posted by petew View Post
Is this really Iberdrola and not a troll !? So why did I receive a message which consisted of a completely blank page with a note at the bottom asking me not to print it out unless necessary ?
I also received what appeared to be a completely blank page but if your use the bottom scrollbar to scroll from right to left the email message will appear, well it did for me, I received the email via my Hotmail email programme.
Michael74 is offline  
Closed Thread

Go Back   British Expats / Living & Moving Abroad / Europe / Spain

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


 

All times are GMT. The time now is 6:43 am.


Powered by vBulletin: ©2000 - 2014, Jelsoft Enterprises Ltd.
© 1999-2010 BritishExpats.com