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Unusual email from Iberdrola
A few days ago I received the usual email "aviso de disponibilidad ...etc "from Iberdola, from the usual address, to say my on line bill could be viewed. I viewed it, it has now been debited to my bank.
However today in my junk e mail was a message, from the address "[email protected]" titled "Aviso de disponibilidad ...etc". This seems strange - I have never seen that address before and I have just received the same notice a few days ago. I have not opened the email and have contacted Iberdrola, awaiting a reply. Maybe it's OK but I am not opening the that e mail 'til I hear from Iberdrola. |
Re: Unusual email from Iberdrola
spam is spam is spam...even if someone legitimate tells you your account is now available to view online, you don't need someone to tell you that you can. You just do it. If someone who you are unsure of tells you that you can, then you ALWAYS ignore it.
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Re: Unusual email from Iberdrola
We've just signed up for paperless billing and the first one came through via email last week (29th Sept). The sending address was [email protected]. Was all above board. But if you have any qualms you're right to leave the suspect email alone.
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Re: Unusual email from Iberdrola
Originally Posted by Kenwoodlad
(Post 10315510)
We've just signed up for paperless billing and the first one came through via email last week (29th Sept). The sending address was [email protected]. Was all above board. But if you have any qualms you're right to leave the suspect email alone.
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Re: Unusual email from Iberdrola
In view of what Kenwoodlad said, I decided to open the e mail. It consisted of a completely blank page, with the usual message at the end about not printing it out unless necessary. Looks like a bodge - up by Iberdrola....
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Re: Unusual email from Iberdrola
Top tips;
[1] Never ever use your 'real' e-mail address on line to either register for a service or quote for contact. It should be reserved for e-mail only to/from known friends and family. Otherwise, use a 'disposable' address or acquire a free account from the many that are available. [2] If you are receiving spam, then at some point you may have compromised your account by quoting some or part of the address at some point in time. My sincere advice is that you should frequently vary your password and if possible e-mail address [main] with your service provider. All service providers provide this facility and small alterations make a very big difference. For example, insert a Capital letter or a number or indeed, remove such. This issue recently happened to me and I altered [as advised above] and the spam stopped. If you get a bounced mail or 'failure' then there is a high probability that your e-mail has been associated with a password. Check the origin of the mail and 'reply-to' lines in the mail returned to you. Hope that helps. |
Re: Unusual email from Iberdrola
Originally Posted by Agincourt
(Post 10318107)
Top tips;
[1] Never ever use your 'real' e-mail address on line to either register for a service or quote for contact. It should be reserved for e-mail only to/from known friends and family. Otherwise, use a 'disposable' address or acquire a free account from the many that are available. [2] If you are receiving spam, then at some point you may have compromised your account by quoting some or part of the address at some point in time. My sincere advice is that you should frequently vary your password and if possible e-mail address [main] with your service provider. All service providers provide this facility and small alterations make a very big difference. For example, insert a Capital letter or a number or indeed, remove such. This issue recently happened to me and I altered [as advised above] and the spam stopped. If you get a bounced mail or 'failure' then there is a high probability that your e-mail has been associated with a password. Check the origin of the mail and 'reply-to' lines in the mail returned to you. Hope that helps. Thanks for those helpful suggestions. According to Kenwoodlad, "[email protected]" is a genuine Iberdrola e - mail address. The thing that puzzled me is that they seemed to have duplicated the " Aviso de......" message. |
Re: Unusual email from Iberdrola
Originally Posted by petew
(Post 10318359)
Thanks for those helpful suggestions. According to Kenwoodlad, "[email protected]" is a genuine Iberdrola e - mail address. The thing that puzzled me is that they seemed to have duplicated the " Aviso de......" message.
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Re: Unusual email from Iberdrola
I did look at the message source and didn't notice anything worrying but maybe I missed something. I have changed our hotmail password. We don't get much spam and I normally just delete it immediately.
I am still waiting for an answer from Iberdrola - hopefully their reply will settle any doubt. |
Re: Unusual email from Iberdrola
I have just received an e-mail from Iberdrola confirming that the e-mail is from them. They do not (what a surprise......) explain why the message consisted of a completely blank page (except for the usual message urging me not to print it out unless absolutely necessary!) or why they had apparently duplicated a message sent 3 days earlier.
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Re: Unusual email from Iberdrola
I have had another reply from Iberdrola answering questions I didn't ask but ignoring my main question. Is this their usual technique to avoid admitting they made a c**k up? I give up......
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Re: Unusual email from Iberdrola
Originally Posted by petew
(Post 10315262)
A few days ago I received the usual email "aviso de disponibilidad ...etc "from Iberdola, from the usual address, to say my on line bill could be viewed. I viewed it, it has now been debited to my bank.
However today in my junk e mail was a message, from the address "[email protected]" titled "Aviso de disponibilidad ...etc". This seems strange - I have never seen that address before and I have just received the same notice a few days ago. I have not opened the email and have contacted Iberdrola, awaiting a reply. Maybe it's OK but I am not opening the that e mail 'til I hear from Iberdrola. |
Re: Unusual email from Iberdrola
Originally Posted by IBERDROLA
(Post 10319680)
Hi all- Some months ago we reorganized our mailbox in order to be more efficient. For that reason, you are receiving the electronic bill from the following email address [email protected]. We want to inform you that this is an official Iberdrola email address, not spam. Thank you
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Re: Unusual email from Iberdrola
Originally Posted by petew
(Post 10321494)
Is this really Iberdrola and not a troll !? So why did I receive a message which consisted of a completely blank page with a note at the bottom asking me not to print it out unless necessary ?
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Re: Unusual email from Iberdrola
Originally Posted by petew
(Post 10321494)
Is this really Iberdrola and not a troll !? So why did I receive a message which consisted of a completely blank page with a note at the bottom asking me not to print it out unless necessary ?
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