Originally Posted by Ausfis

Hi Pollyana
We employ a few Australian immigration experts that help our customer fill out the immigration forms; they go over the CV and interview the client to help them get the highest score possible.
Regarding the wording- Obviously no one has to do anything they do not want to. And I am sorry if using the word “must” has offended anyone.


Regards,
Dana Smith

Originally Posted by ChipTz

they would not know for how many days they would be able to keep my vacancy open... what the hell?

Originally Posted by Dorothy

So, again, does your company employ any actual MARA registered migration agents?

Originally Posted by ChipTz

I just registered yesterday (sunday) and received a phone call 3 hours later, which I found very good, but then when I was asked for credit card nr and details and after receiving a lot of bla bla about ssl use on the site and whatever, why was the credit card being asked over the phone and not on a secure page?

Also they were holding my application and securing it and they would not know for how many days they would be able to keep my vacancy open... what the hell? They are not even the ones that will issue the visa, how can they guarantee or not the opening?

Oh, well I decided to think for a couple of days more and now I am glad I decided to search for more information, finding this thread.

Originally Posted by Jamie Smith

<<SNIP>>
MARA agents in Australia are required by law to declare their business locations, none appear to list Ausfis or USAfis? I assume none work in your office.

Therefore you must send files to them for checking otherwise you cannot claim MARA agent involvement.

In order for your clients to be protected by the Australian laws that govern MARA agents, they should be informed about which agents you use.

Please name the MARA agents you work with, they seem not to want to list Ausfis as an affiliate to their own business for some reason.

Sorry to trouble you with all of these questions, but I think users of this forum have the right to know everything about you.
<<SNIP>>

Originally Posted by Jamie Smith

Hi Dana, or Danna as you sometimes sign yourself.

A few questions if you don't mind...

Ausfis is in fact AUSFIS INC. LTD which is registered through USPS Inc Ltd in Israel, registered by DSNR?

On various websites discussing DSNR / Ausfis/ USAFis, Dana Smith occasionally uses poor English, and mostly uses very good English. Is Dana one or two different people?

Is Smith your real name? Is Dana/Danna your real name? Were you also known as Michael Jons (Smith AND Jons?)

Ausfis.org is owned by DSNR? Do Ausfis and USAfis use DSNR call centres and systems?



Please specify the training that these hundreds of agents " skilled for sales and services" in Australia's complex visa system, a system that is second in complexity to Australia's taxation laws.

Can you be reached on the US phone number +1-866-604-6385? That number is really a call forwarding virtual office isn't it, like the one in Melbourne? The US office is in fact based at Box 520 in the UPS store at that address on Broadway NY?.

Or are you based in Israel? In which case is this your address:

8 Hapnina Street
Ra’anana 43215
Israel
Phone: +972-9-762-6161 , 762 6100
Fax: +972-9-762-6110

Or are you in Hyderabad, India?

Do you get tired of apologising for all the Ausfis and USAFis call centre people for whom you receive many complaints for being overly aggressive in sales?

Is this a true statement, lifted from the company's own comments placed in an online European service directory.

. To the best of my knowledge Ausfis is not a law firm and it is not registered in Australia?

This is in the terms and conditions of Ausfis web site
Please explain?

I note that around the middle of June you posted in an online forum that

Your overseas offices are not manned by your own staff, rather they are virual offices that redirect enquiries backto your call centres?

Many press releases from DSNR stated back in 2007 that DSNR had set up a casino online.

Why does your Immigration Services Division Manager specialise in CRM management and not immigration law?

Would it be fair to say that as DSNR owns about 122 other domain names, USAfis, AUSfis and DSNR are more in the business of call centre sales than genuine immigration work?

MARA agents in Australia are required by law to declare their business locations, none appear to list Ausfis or USAfis? I assume none work in your office.

Therefore you must send files to them for checking otherwise you cannot claim MARA agent involvement.

In order for your clients to be protected by the Australian laws that govern MARA agents, they should be informed about which agents you use.

Please name the MARA agents you work with, they seem not to want to list Ausfis as an affiliate to their own business for some reason.

Sorry to trouble you with all of these questions, but I think users of this forum have the right to know everything about you.

PS, why doesn't the USAfis website mention that only 1/100 lottery applicants ever win a US green card visa lottery? Do you think that taking $300 money from 99 people and earning $30,000 to assist one lucky winner is fair?

Originally Posted by Dana Smith

Yes we do. we work with a few MARA registered migration agents.

Originally Posted by Jamie Smith

Hi Dana, or Danna as you sometimes sign yourself.

A few questions if you don't mind...

Ausfis is in fact AUSFIS INC. LTD which is registered through USPS Inc Ltd in Israel, registered by DSNR? Ausfis is owned by DSNR, yes.

On various websites discussing DSNR / Ausfis/ USAFis, Dana Smith occasionally uses poor English, and mostly uses very good English. Is Dana one or two different people? I am only one person.

Is Smith your real name? Is Dana/Danna your real name? Were you also known as Michael Jons (Smith AND Jons?) Dana Smith is my real name, Michael Jons was someone how worked in the company before I came here.

Ausfis.org is owned by DSNR? Do Ausfis and USAfis use DSNR call centres and systems? Ausfis and Usafis are both owned by DSNR and use different divisions in the call center.


Quote:
DSNR owns and operates two telemarketing Call Centers in Israel and utilize additional call
centers in India. The Israeli call centers employs hundreds of agents, all speaking at least
one foreign language and skilled for sales and services. The call centers are self-contained
and perform all operations in-house including recruitment, training, skills development,
communication and IT.
Please specify the training that these hundreds of agents " skilled for sales and services" in Australia's complex visa system, a system that is second in complexity to Australia's taxation laws. The call center reps are not the ones that reviews the application, they only assist the clients in filling out the forums- the forms are then sent to one of the few Law firms we work with who specializes in Australian immigration laws and are MARA registered agents. The call center reps get training in what are the requirement and what information they need get from the clients. And to answer basic questions. For more complex questions we refer the client directly to one of the law firms. Also after the lawyers review the clients application they contact the client directly.


Can you be reached on the US phone number +1-866-604-6385? That number is really a call forwarding virtual office isn't it, like the one in Melbourne? The US office is in fact based at Box 520 in the UPS store at that address on Broadway NY?.
That Nomber is redirected to one of our Israeli offices.

Or are you based in Israel? In which case is this your address:

8 Hapnina Street
Ra’anana 43215
Israel
Phone: +972-9-762-6161 , 762 6100
Fax: +972-9-762-6110
2 of our call centers are based in Israel. In 2 locations, one of them is this one.

Or are you in Hyderabad, India? We do have offices in India

Do you get tired of apologising for all the Ausfis and USAFis call centre people for whom you receive many complaints for being overly aggressive in sales?
I work closely with the call center managers, and when I see a complaint I pass it on to them, we then check the complaint, check the files, listen to recordings, talk to the rep, etc. and try to learn from every complaint in order to prevent the next one. We take every complaint very seriously.

Is this a true statement, lifted from the company's own comments placed in an online European service directory.


Quote:
We can assist you in the process with the assistance of a professional migration consultant from an experienced migration law firm www.AUSFIS.com.

. To the best of my knowledge Ausfis is not a law firm and it is not registered in Australia? As I said before, we are not a law firm, we refer the clients application to Lawfirms to get reviewed.

This is in the terms and conditions of Ausfis web site

Quote:
In this respect Ausfis neither intends nor claim to provide Legal advice or solutions to individual's specific problems.
Please explain? Explained: The call center reps get training in what are the requirement and what information they need to get from the clients. And to answer basic questions. For more complex questions we refer the client directly to one of the law firms. Also after the lawyers review the clients application they contact the client directly

I note that around the middle of June you posted in an online forum that
Quote:
We do have ofices in Israel as well as in other countries.
We do not have or had any gambling sites.
Your overseas offices are not manned by your own staff, rather they are virual offices that redirect enquiries backto your call centres? We do have offices in different countries, and yes- the call center numbers are redirected back to our call centers, this is done by many companies.

Many press releases from DSNR stated back in 2007 that DSNR had set up a casino online.
The press releases said that the owners of DSNR where thinking of setting up an online casino, but they never did.

Why does your Immigration Services Division Manager specialise in CRM management and not immigration law? Explained

Would it be fair to say that as DSNR owns about 122 other domain names, USAfis, AUSfis and DSNR are more in the business of call centre sales than genuine immigration work? We do not own 122 other domain names not even close

MARA agents in Australia are required by law to declare their business locations, none appear to list Ausfis or USAfis? I assume none work in your office.
Explained

Therefore you must send files to them for checking otherwise you cannot claim MARA agent involvement. Explained

In order for your clients to be protected by the Australian laws that govern MARA agents, they should be informed about which agents you use.
Explained

Please name the MARA agents you work with, they seem not to want to list Ausfis as an affiliate to their own business for some reason.
We work with a few law firm.

Sorry to trouble you with all of these questions, but I think users of this forum have the right to know everything about you. My job is to answer the questions, and I appreciate the opportunity to explain about what we do.

PS, why doesn't the USAfis website mention that only 1/100 lottery applicants ever win a US green card visa lottery? Do you think that taking $300 money from 99 people and earning $30,000 to assist one lucky winner is fair? In Usafis site it sais that there are only 50,000 Green card winners every year in the GC DV lottery and that there are millions of submissions to it. We do not charge you for submitting the application, that is free, we charge a nominal fee for it application review service and clearly states on its homepage the differences between using our services and doing it by yourself

Originally Posted by George Lombard

No I think the thread of Jamie's email - explored many times on other forums - is that intending migrants are particularly vulnerable to scams and ripoffs and should therefore always obtain the registration number of the migration agent purporting to advise them, and check this online at www.mara.gov.au, before spending any money.

So Dana which MARA registered agents are you referring to?

cheers,

George Lombard