Telefonica bills online
#1
Hmm...
Thread Starter
Joined: Jul 2008
Location: Granada
Posts: 17
Telefonica bills online
Does anyone know how you arrange to view Telefonica bills online please?
#2
BE Forum Addict
Joined: May 2004
Location: Guadalhorce Valley, Málaga
Posts: 1,059
Re: Telefonica bills online
If you open an online account with Telefónica your bills will be already be there in the 'Area Privada'.
You will need details from your most recent bill in order to obtain a username and password.
You will need details from your most recent bill in order to obtain a username and password.
#3
BE Enthusiast
Joined: Apr 2008
Location: Catalonia, Spain
Posts: 530
Re: Telefonica bills online
Yes we get ours online because they seem to arrive in the post about a week after they are supposed to be paid!
Go to telefonicaonline.com click on 'efactura' then 'registrese' and follow the instructions. (in spanish but reasonably straightforward)
Once you are registered you can see your bill online, including the code which you can use to pay online from a spanish bank account.
If you get stuck call 1004 and ask for 'english speaking'.
Best of luck
Rose
Go to telefonicaonline.com click on 'efactura' then 'registrese' and follow the instructions. (in spanish but reasonably straightforward)
Once you are registered you can see your bill online, including the code which you can use to pay online from a spanish bank account.
If you get stuck call 1004 and ask for 'english speaking'.
Best of luck
Rose
#4
Re: Telefonica bills online
Yes we get ours online because they seem to arrive in the post about a week after they are supposed to be paid!
Go to telefonicaonline.com click on 'efactura' then 'registrese' and follow the instructions. (in spanish but reasonably straightforward)
Once you are registered you can see your bill online, including the code which you can use to pay online from a spanish bank account.
If you get stuck call 1004 and ask for 'english speaking'.
Best of luck
Rose
Go to telefonicaonline.com click on 'efactura' then 'registrese' and follow the instructions. (in spanish but reasonably straightforward)
Once you are registered you can see your bill online, including the code which you can use to pay online from a spanish bank account.
If you get stuck call 1004 and ask for 'english speaking'.
Best of luck
Rose
'No ha sido posible responder a su consulta'.
I can dial 1004 and get the English speakers. The first few times they just told me to get someone who spoke Spanish and call back !!!!. Now they do appear to try and help, but all they do is say that they will get me a new username & password. Then they act all suprised and tell me that their is a fault with their system and the new info will be sent to me by email or post within 5 days. 5 days later I try again and get another English speaker who is using exactly the same script. Nothing ever happens.
Is there anyone out there with a secret access into the workings of Telfonica who can get them to link my account details to the personal info already accessible via the username & password ???
Muchas gracias
#5
Hmm...
Thread Starter
Joined: Jul 2008
Location: Granada
Posts: 17
Re: Telefonica bills online
Finally managed to get registered but not without Spanish friend posing as me phoning up Telefonica. It seems the system does not like capitals in the username. Also NIE number seemed to be a problem when I tried to register in that it did not seem to like 2 alpha characters (one at the beginning and one at the end) but did want 9 characters. Anyway, up and running now. Thanks for help.