Good customer service

Old Feb 19th 2017, 9:33 am
  #16  
Account Closed
 
Joined: Feb 2011
Posts: 0
scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141
Default Re: Good customer service

Originally Posted by DXBtoDOH
I don't exchange gifts with my sister, save at Christmas. (yes, we like each other).
We used to give each other so much more, but it's calmed down now we're a bit older. Nice to give something she wants (we're going to pick her a new camera when she's over).
scrubbedexpat141 is offline  
Old Feb 21st 2017, 5:14 am
  #17  
Forum Regular
 
Joined: May 2014
Posts: 182
DubInRiyadh has a spectacular aura aboutDubInRiyadh has a spectacular aura aboutDubInRiyadh has a spectacular aura about
Default Re: Good customer service

Scamp you are getting jump leads for Christmas....
DubInRiyadh is offline  
Old Feb 22nd 2017, 6:50 am
  #18  
Account Closed
 
Joined: Feb 2011
Posts: 0
scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141 scrubbedexpat141
Default Re: Good customer service

I take it all back.

Souq are being next to hopeless.

I got emailed, after leaving negative feedback for the seller that I had to reply to the email with some information for a refund and to send the item back.

Except...I don't want a refund or to return the item. It's a different brand to the product I bought but it will still do the job.

My negative feedback was aimed at giving Souq some information / being helpful to them as a business on a seller on their site who:

1. Didn't have the item in stock, despite claiming they did.
2. Didn't ship the item in anywhere near a reasonable amount of time (in stock surely the same or next day?)
3. Told a blatant lie about when they shipped the item.
4. Told another lie to Souq when asked to ship the item.
5. Shipped it late, different brand, not even a hint of an apology or anything.

What makes it even worse is that I have had replies from so many different Souq employees with no way of actually making progress other than templated 'sorry mamsir' emails.

Just to add a bit more to the mix, I got asked to 'REPLY TO THIS EMAIL' from Souq. I did, with the above detail, then got an auto response that it's an unattended mailbox. Hilarious.

I feel sorry for Souq because I'm hammering them now but it's embarrassing how bad something so simple has become.
scrubbedexpat141 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.