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Old Dec 29th 2017, 12:15 pm   #16
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Default Re: Things Could be Looking Up

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Originally Posted by bestvue View Post
You should know better - sarcasm does not survive here.
It definitely does not. At the election quite a few years ago there was a great thing made of vote for "Mr Clean", I asked the occupants of the vehicle advertising that, if that meant that he washed his hands before he dipped them in the till. Blank looks all round.
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Old Jan 19th 2018, 11:55 am   #17
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Default Re: Things Could be Looking Up

Things maybe not so good. Had a go at Globe for slow internet ( 10% of that paid for ) and have been asked 6 times for the following info.

Contact Number (preferably mobile number Globe/TM)
Contact Person
Plan Subscription
Installation Address
Bill Cut-Off Date
Activation Date of Account
Modem Type and Serial Number

All of which is contained in the monthly bill. So have attached bill to every reply, each time they come back with the same request. Looks like any new entry to the Telcom business here has a very low bar to get over to take all the business of existing providers.

Last edited by Stokkevn; Jan 19th 2018 at 12:04 pm.
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Old Jan 19th 2018, 12:14 pm   #18
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Default Re: Things Could be Looking Up

Skycable with internet can read ditto for your globe experience, dumb as a box of rocks. Sad that it leaves shoddy PLDT delivering 0.18mbs this afternoon as a standout wonderful!!
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Old Jan 19th 2018, 3:25 pm   #19
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Default Re: Things Could be Looking Up

Greetings!

Today I contacted 8888 to lodge two complaints against Globe. The first is the long standing complaint about poor internet since being upgraded to G4 over a year ago. Since Xmas, it has further deteriorated....so much so that sometimes when trying to conduct on-line banking I get logged out because of lack of activity. This is after logging in and waiting for the site to materialize.

But what go up my nose, was that after a protracted argument with Globe in October, they increased my subscription by about 100 peso to 1100 peso pm in November without first notifying me. I didn't notice this and never check my statement and just pay 1000 pm. I did check about a week ago and noted the price increase and arrears of about 300 peso. The 8888 lady was very helpful and after sending her a few details by e,mail, it is now in the hands of the Gods. I was particularly irked because I contacted Globe by e.mail on 3 occasions querying the increase and all I got was a response saying that they will respond within 24hrs......and have a wonderful day. No doubt with a smiley face. So we will see what happens. Response is expected in about 5 days.....I will let you know the outcome.

Regards
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Old Jan 20th 2018, 2:13 am   #20
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Default Re: Things Could be Looking Up

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Originally Posted by Philosophical 11 View Post
Greetings!

Today I contacted 8888 to lodge two complaints against Globe. The first is the long standing complaint about poor internet since being upgraded to G4 over a year ago. Since Xmas, it has further deteriorated....so much so that sometimes when trying to conduct on-line banking I get logged out because of lack of activity. This is after logging in and waiting for the site to materialize.

But what go up my nose, was that after a protracted argument with Globe in October, they increased my subscription by about 100 peso to 1100 peso pm in November without first notifying me. I didn't notice this and never check my statement and just pay 1000 pm. I did check about a week ago and noted the price increase and arrears of about 300 peso. The 8888 lady was very helpful and after sending her a few details by e,mail, it is now in the hands of the Gods. I was particularly irked because I contacted Globe by e.mail on 3 occasions querying the increase and all I got was a response saying that they will respond within 24hrs......and have a wonderful day. No doubt with a smiley face. So we will see what happens. Response is expected in about 5 days.....I will let you know the outcome.

Regards
On my last email to them I told them they had 3 days to fix the problem and if it was technically too advanced for them could they please send me contact details on the new Telcom contractor. Gone very quite since then.
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Old Jan 20th 2018, 4:50 am   #21
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Default Re: Things Could be Looking Up

New proposal which is looking good is that all cell towers are to be set up by an independent firm and that all telecoms pay rental for use. Should break the back of the idiot oligarchs in this industry, just in time for the Chinese arrival.
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Old Jan 20th 2018, 3:25 pm   #22
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Default Re: Things Could be Looking Up

Globe have reverted asking for billing address and subscription plan both they say are on the billing invoice which was attached to the email they replied to. My reply was

"Please can you confirm that the billing statement is the document that I attached to the previous email. If it is I can open it and copy down the information contained in it and send it to you in an email. I know it is difficult to open and involves looking for the info."

Roll on the entry of the new service provider, they definitely can not be any worse than what we have now.
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