Entering the UK without BRP in hand at Immigration
Mar 9th 2018, 11:56 am
#1
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Entering the UK without BRP in hand at Immigration
Dear All,
Obviously, the normal practice when travelling and returning to the UK during leave to enter status, is that you carry your passport and BRP with you.
My Wife's BRP is stuck with the DVLA who are flatly refusing to talk or contact those that process the driving license applications to locate the BRP or make a note to return it quicker. Essentially, any common sense approach to help is out the window. Frankly, I'm dumbstruck.
Is it therefore possible for her to travel at the end of this month and return a week later without the BRP in hand when she goes through immigration?
Many thanks!
Regards, MP
Obviously, the normal practice when travelling and returning to the UK during leave to enter status, is that you carry your passport and BRP with you.
My Wife's BRP is stuck with the DVLA who are flatly refusing to talk or contact those that process the driving license applications to locate the BRP or make a note to return it quicker. Essentially, any common sense approach to help is out the window. Frankly, I'm dumbstruck.
Is it therefore possible for her to travel at the end of this month and return a week later without the BRP in hand when she goes through immigration?
Many thanks!
Regards, MP
Mar 9th 2018, 12:21 pm
#2
Joined: Feb 2012
Location: Not in Paris
Posts: 18,194
Re: Entering the UK without BRP in hand at Immigration
Your wife is a Chinese citizen, correct? What application has she made to the DVLA and when did she apply?
Mar 9th 2018, 12:44 pm
#3
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Re: Entering the UK without BRP in hand at Immigration
Yes, she is. She's applied for the Provisional Driving License.
It seems that the general policy in the call centres is to screen calls and not dig out files much further if they can avoid it.
Mar 9th 2018, 12:46 pm
#4
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Location: Not in Paris
Posts: 18,194
Re: Entering the UK without BRP in hand at Immigration
You didn't mentioned how long you had been waiting but my experience is it doesn't take more than a couple of weeks for a licence to be issued. I think my Australian partner's licence exchange took less than two.
Mar 9th 2018, 12:53 pm
#5
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Re: Entering the UK without BRP in hand at Immigration
Yes, sorry, they received it on Monday of this week by RMSD.
I'll try the call centre again, maybe I can get someone in a Friday mode rather than a Monday mode this time!
I'll update later.
I'll try the call centre again, maybe I can get someone in a Friday mode rather than a Monday mode this time!
I'll update later.
Mar 9th 2018, 1:10 pm
#6
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Location: Not in Paris
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Re: Entering the UK without BRP in hand at Immigration
Mar 12th 2018, 11:13 pm
#7
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Re: Entering the UK without BRP in hand at Immigration
Sounds like an admin mix up at DVLC
Mar 14th 2018, 10:53 am
#8
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Re: Entering the UK without BRP in hand at Immigration
Update - I called the DVLA again last Friday, asked Kindly for a favour again to escalate the situation to find out where the ID document was. The woman I spoke to initially said that "the Managers don't do anything", which was no surprise judging from the call centre attitude, but I kept trying with her. Suddenly, she said that she will call the processing team while I'm on hold!!!! Big shock, I held on, then she put me through to them directly!!!
The processing team were great, like nothing was a problem, helpful, and located the document immediately and called back ten minutes later, plus we received it in our pre-paid RMSD on Monday.
Let's face it, all we want to do is have a conversation with someone and get a logical, helpful response. Why they train these call centres to be so faceless and awkward is certainly not for business purposes.
Relief!
The processing team were great, like nothing was a problem, helpful, and located the document immediately and called back ten minutes later, plus we received it in our pre-paid RMSD on Monday.
Let's face it, all we want to do is have a conversation with someone and get a logical, helpful response. Why they train these call centres to be so faceless and awkward is certainly not for business purposes.
Relief!
Mar 14th 2018, 11:18 am
#9
Joined: Feb 2012
Location: Not in Paris
Posts: 18,194
Re: Entering the UK without BRP in hand at Immigration
I guess it depends who you speak to. I’ve nothing but praise for the customer service I’ve had from the DVLA in the past.
Glad to hear you got it sorted. Will your wife still receive her provisional licence?
Glad to hear you got it sorted. Will your wife still receive her provisional licence?
Mar 14th 2018, 4:14 pm
#10
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Joined: Nov 2016
Location: Rural BC
Posts: 256
Re: Entering the UK without BRP in hand at Immigration
Update - I called the DVLA again last Friday, asked Kindly for a favour again to escalate the situation to find out where the ID document was. The woman I spoke to initially said that "the Managers don't do anything", which was no surprise judging from the call centre attitude, but I kept trying with her. Suddenly, she said that she will call the processing team while I'm on hold!!!! Big shock, I held on, then she put me through to them directly!!!
The processing team were great, like nothing was a problem, helpful, and located the document immediately and called back ten minutes later, plus we received it in our pre-paid RMSD on Monday.
Let's face it, all we want to do is have a conversation with someone and get a logical, helpful response. Why they train these call centres to be so faceless and awkward is certainly not for business purposes.
Relief!
The processing team were great, like nothing was a problem, helpful, and located the document immediately and called back ten minutes later, plus we received it in our pre-paid RMSD on Monday.
Let's face it, all we want to do is have a conversation with someone and get a logical, helpful response. Why they train these call centres to be so faceless and awkward is certainly not for business purposes.
Relief!
Well there you go, holding on and trying to get through did in fact work in the end.
Call centres work upon number of calls received and 'dealt with' not taking into account the outcome and this is how the managers are judged.
