UAE Consumer Rights
Apr 26th 2016, 4:02 pm
#16
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: UAE Consumer Rights
I wont. Bad bad experience with them every time I tried them. Just a week ago I decided to order a Dell XPS 15 i7 which no one had but it was showing as 2 qty available on their site. I took the time out to ask them bluntly that 'DO YOU HAVE IT IN STOCK?" answer yes sir and 2 days delivery sirrrrrr.
After the order was processed, sir sorry sir 5 days delivery and after 7 days, sir sorry sir, order canceled sir, no stock sirrrrr.
The thing is, if souq itself is selling it then maybe you are in safer waters, but if it is being sold by Mr. xyz sitting in sandy dunes AlAin then he is just spending the whole day giving himself reviews and boosting his shop upwards in the ranking.
Btw brains, how large is that LG? I have a fairly decent TV repair guy down the street for me
After the order was processed, sir sorry sir 5 days delivery and after 7 days, sir sorry sir, order canceled sir, no stock sirrrrr.
The thing is, if souq itself is selling it then maybe you are in safer waters, but if it is being sold by Mr. xyz sitting in sandy dunes AlAin then he is just spending the whole day giving himself reviews and boosting his shop upwards in the ranking.
Btw brains, how large is that LG? I have a fairly decent TV repair guy down the street for me
Apr 27th 2016, 7:06 am
#18
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: UAE Consumer Rights
In all transparency, I am a shareholder, know the CEO and have been to their warehouses several times.
Dod_UAE is actually souq. The others are marketplace.
Apr 28th 2016, 10:57 am
#19
Soupy twist
Joined: Dec 2004
Posts: 2,271
Re: UAE Consumer Rights
Consumer rights, good one. A colleague bought an Audi A1 from a used car dealer. When he took it to Audi for a minor repair he found out it had been a write-off and had been clocked (a lot). He tried to use consumer rights regulations but was basically told to forget it.
Apr 30th 2016, 3:26 pm
#20
BE Forum Addict
Thread Starter
Joined: Sep 2009
Location: Abu Dhabi
Posts: 1,805
Re: UAE Consumer Rights
Incase anyone is intereated, after sending Lulu an email about this, pointing out my consumer rights and mentioning the DED several times, a rather helpful chap from Lulu has called and asked to collect the TV as they are working with LG to resolve my issue. I told him it was already with them and gave him a copy of the estimate.
Certainly not resolved yet, but better than what I expected (to be told piss off it's out of warranty).
Anyhoo, promised a call tomorrow with their solution, so let's see!
Certainly not resolved yet, but better than what I expected (to be told piss off it's out of warranty).
Anyhoo, promised a call tomorrow with their solution, so let's see!
May 1st 2016, 7:44 am
#21
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Joined: Sep 2009
Location: Abu Dhabi
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Re: UAE Consumer Rights
TV is being repaired FOC 
Happy Days!
Happy Days!
May 1st 2016, 9:20 am
#23
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: UAE Consumer Rights
Well done Brains. I would have bet against you on this!
May 1st 2016, 9:46 am
#24
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Thread Starter
Joined: Sep 2009
Location: Abu Dhabi
Posts: 1,805
Re: UAE Consumer Rights
It was LG that called to say it was going to be FOC after discussion with their management, haven't heard back from Lulu at all. Not that I'm fussed, as long as one of them are paying, that'll do for me!
May 2nd 2016, 12:30 pm
#25
Forum Regular
Joined: Feb 2016
Posts: 36
Re: UAE Consumer Rights
Great stuff - the kind of stories that warms your hearts and well... other body parts too
