BristolUK

I find it all a bit bemusing.

Original TV was Starchoice (it became Shaw), phone/internet from the start was BellAliant then we went fibreop and then moved TV to BellAliant with the three bundle deal. Never signed a thing at any stage with any of them.

Shard

I don't recall them being banned, and there are still plenty of introductory discount offers being made by Sky, BT, Virgin etc. There may be some stronger legislation regarding cancellation. I know that there's a 14 day automatic cooling off period in which you can cancel any contract (including insurance) that you purchase online. EU law. Let's see how long that lasts in the brave new world.

Recently saw this CBC video on Canadian internet. Seems like there are somewhat better deals to be had if one is willing to turn their backs on the big boys.



http://www.cbc.ca/news/business/inte...nada-1.4596554

Jingsamichty

I just noticed a GBP 79.00 charge to my Amex card, which was odd as I've not used it recently. On investigation, it's an auto-enrol for Amazon Prime, which is also odd as I've not signed up for Amazon Prime either.

Further investigation reveals that one year ago I made a purchase on normal Amazon, failed to untick a box in the small print that says something like "customer agrees to subscribe to Amazon Prime in 365 days time...".

The very helpful woman on the Amex helpline (a "customer care professional", no less) told me she has had hundreds and hundreds of complaints about this Amazon Prime "scam".

Anyway, all sorted, got my refund in process and will avoid using Amazon in future, that's really sneaky behaviour.

MillieF

I must say, I find that to be gobsmackingly awful - that's really shabby, Amazon should be pilloried for this

BristolUK

Considering how far ahead Amazon is, IT wise, you have to assume they have gone out of their way to do this.

I haven't seen it in quite the same way as described and I'd have to go through an ordering process to remind myself.

But I remember that that they had a clear and obvious button for free delivery with a Prime trial but there was not an equally clear and obvious button for a "no thanks" or whatever the option was, just a continue button. I think.

I remember having the impression that by clicking continue, I was rejecting the Prime trial, but the item I was ordering was a free delivery anyway, so it wasn't as if free free delivery should have alerted me.

My order acknowledgement email referred to me having signed up for the trial and I immediately responded telling them I hadn't intended to do that and that their buttons were very unclear. I later discovered the "no thanks" option wasn't actually a button as such, just words. It was however clickable.

However, it appeared as if you were saying "no thanks" by clicking continue, whereas clicking continue was accepting the Prime trial.

To be fair, Amazon immediately apologised and twice confirmed they'd cancelled the trial.

I just went through the ordering process to remind myself and it does appear to have changed in that a check is now needed to get the trial.

So they may have responded to complaints.

Pizzawheel

Yeah, I'd sooner go without than sign anything with Bill or Rogerers. Work phone is on a Rogers contract so if I leave of my own account I'll probably be forced to carry that with me or sacrifice my firstborn...