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Old Feb 23rd 2017, 10:44 am   #1
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Default Amazon and Hotmail issue

No problem on the mobile so it's obviously a laptop thing but each time I try and get on to either Amazon or Hotmail I get these messages. Does it mean there's a gremlin in the laptop? I did get Amazon to work once but then it went back to the same old message. I can access Amazon Aus but it's not quite the same thing As far as I can tell I've got no nasties but something's not right. Any ideas lovely tech geeks?
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Old Feb 23rd 2017, 1:19 pm   #2
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Default Re: Amazon and Hotmail issue

First I would try the same two in Chrome or a Microsoft Browser and see if you get the same kind of error.

Also scan your machine for viruses, spyware and do a cleanup witha utility like CCleaner.

The warning is either a badly configured (or expired) SSL certificate at the other end.

If it's a genuine site you can go to advanced and accept security exception.
However, be aware this overrides the security settings for that site.

NB: By now you should be using outlook.com and not hotmail.. (you can set that up in your account).
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Old Mar 13th 2017, 2:08 pm   #3
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Default Re: Amazon and Hotmail issue

Me again! So other than changing to Outlook I didn't bother checking this out until now because I couldn't be arsed to visit Amazon and it wasn't doing it to any other sites until now. My machine doesn't like Spotify either. Now obviously both Amazon and Spotify work for every one else, so if it's me and I can't see how it is because I've done a scan and nothing showed up, why is it only these two and none of the other sites I visit?
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Old Mar 13th 2017, 3:00 pm   #4
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Default Re: Amazon and Hotmail issue

Hi MoneyPenny!

If you're getting strange SSL errors like that - I have two questions for you:

1) Is your computers clock set right? If its got the wrong date/time, you'll get encryption errors due to the way that, well encryption works.

2) Is your Firefox up-to-date? There have been some changes with SSL relatively recently, that will cause problems with older versions.
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Old Mar 13th 2017, 4:10 pm   #5
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Default Re: Amazon and Hotmail issue

What setup are you using between this computer and the Internet?

Are you using a wired connection to your router or Wireless?

Try clearing the web cache of your browser, closing the browser down and re-starting it.
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Old Mar 13th 2017, 4:18 pm   #6
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Default Re: Amazon and Hotmail issue

Quote:
Originally Posted by calman014 View Post
What setup are you using between this computer and the Internet?

Are you using a wired connection to your router or Wireless?

Try clearing the web cache of your browser, closing the browser down and re-starting it.
Do a scan using the free version of malwarebytes, my wife was having lots of problems and, despite being scanned once a week with an anti virus it found over 1000 items.
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Old Mar 13th 2017, 4:34 pm   #7
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Default Re: Amazon and Hotmail issue

Superantispyware is another free one. (Both can be uninstalled after a scan).

There is obviously some interference somewhere.. just a matter of tracking it down.
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Old Mar 13th 2017, 4:54 pm   #8
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Default Re: Amazon and Hotmail issue

You could always read the firefox explaination

https://support.mozilla.org/t5/Fix-s...error/ta-p/681
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Old Mar 14th 2017, 4:55 am   #9
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Default Re: Amazon and Hotmail issue

Quote:
Originally Posted by livinginnyc View Post
Hi MoneyPenny!

If you're getting strange SSL errors like that - I have two questions for you:

1) Is your computers clock set right? If its got the wrong date/time, you'll get encryption errors due to the way that, well encryption works.
Yes.

Quote:
Originally Posted by livinginnyc View Post
2) Is your Firefox up-to-date? There have been some changes with SSL relatively recently, that will cause problems with older versions.
Yes.

Quote:
Originally Posted by calman014 View Post
What setup are you using between this computer and the Internet?

Are you using a wired connection to your router or Wireless?
Wireless home network. Other three laptops and four mobiles have no problem and if daughters turn the volume up when using Spotify once more I may have to hurt them.

Quote:
Originally Posted by calman014 View Post
Try clearing the web cache of your browser, closing the browser down and re-starting it.
Done that a few times now but yes done it again.

Quote:
Originally Posted by mikelincs View Post
Do a scan using the free version of malwarebytes, my wife was having lots of problems and, despite being scanned once a week with an anti virus it found over 1000 items.
Yes done that too.

Quote:
Originally Posted by calman014 View Post
Superantispyware is another free one. (Both can be uninstalled after a scan).
Not tried that one, Malwarebytes came up with barely anything.

Quote:
Originally Posted by calman014 View Post
There is obviously some interference somewhere.. just a matter of tracking it down.
Yeah no luck so far.
Quote:
Originally Posted by mrken30 View Post
You could always read the firefox explaination

https://support.mozilla.org/t5/Fix-s...error/ta-p/681
Tried that when I first had the problem, made no difference.

So still no access to either Amazon or Spotify. Will crying help?
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Old Mar 14th 2017, 12:18 pm   #10
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Default Re: Amazon and Hotmail issue

Is this a laptop? If so what type?
Is it running Windows 10 or something else?
What antivirus programme do you have installed?
Does your wireless connection go directly to the router of your internet provider or another (secondary) wireless access point in the house?
Do you use a VPN of some kind on this machine, or are there specific network settings rather than automatic (DHCP) ones?
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Old Mar 14th 2017, 12:52 pm   #11
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Default Re: Amazon and Hotmail issue

Quote:
Originally Posted by calman014 View Post
Is this a laptop? If so what type?
Is it running Windows 10 or something else?
What antivirus programme do you have installed?
Does your wireless connection go directly to the router of your internet provider or another (secondary) wireless access point in the house?
Do you use a VPN of some kind on this machine, or are there specific network settings rather than automatic (DHCP) ones?
Lenovo G50-45 Laptop. Windows 10. Windows Defender. Direct to router. Do use a VPN. Someone else has suggested rebooting the router but whilst I'll do that once other people are not watching movies, I can't see how that will affect anything given the other devices have no problem.
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Old Mar 14th 2017, 3:38 pm   #12
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Default Re: Amazon and Hotmail issue

Quote:
Originally Posted by moneypenny20 View Post
Lenovo G50-45 Laptop. Windows 10. Windows Defender. Direct to router. Do use a VPN. Someone else has suggested rebooting the router but whilst I'll do that once other people are not watching movies, I can't see how that will affect anything given the other devices have no problem.
I think this may be a VPN issue. I would try disabling VPN, rebooting to clear cache and then trying those sites again.
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Old Mar 14th 2017, 3:40 pm   #13
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Default Re: Amazon and Hotmail issue

Have you got a proxy set in your browser? Is it just happening on the one computer?
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Old Mar 14th 2017, 4:00 pm   #14
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Default Re: Amazon and Hotmail issue

Exactly..if there is no virus or malware (did you try that second programme I mentioned?) such strange problems are normally down to an anomaly in DNS settings.

VPN use often changes DNS settings or introduces proxy settings.

These should only be used when you actually need the VPN (but Windows is not so helpful in that area)..so you may have to manually reset them.

Windows Defender is not an Antivirus programme. Please install a commercial programme such as Kaspersky or ESET antivirus for your own safety!

30 day test versions are available.

Take a look in your network settings on the laptop to see which DNS servers are mentioned. Normally it should point to your router. Switch off any Proxy stuff.

If you can get into the router, check which DNS settings are there. These are (normally) the DNS servers of your provider.
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Old Mar 14th 2017, 4:11 pm   #15
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Default Re: Amazon and Hotmail issue

Quote:
Originally Posted by calman014 View Post
Windows Defender is not an Antivirus programme. Please install a commercial programme such as Kaspersky or ESET antivirus for your own safety!
Without wishing to side-track this thread, there is some evidence that Windows Defender is, in fact, better than commercial anti-virus programs:-

Ex-Mozilla Firefox developer says anti-virus software does more harm than good – Tech2

After reading this I uninstalled all the anti-virus on all my Windows machines and enabled Windows Defender. I've not had a single problem since doing this and the machines run faster with no more annoying alerts popping up.
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