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Old Sep 4th 2017, 10:04 am   #1
Charax 
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Default Renewing Italian passport - Losing my patience

Hi Everyone!

I joined because the community seems very knowledgeable and I'm reaching the end of my tether with the consulate.

My (Italian) passport has expired and I need to renew it fairly soon for work, unfortunately as I came to the UK when I was three, my Italian is terrible and all the information I get seems to be out of date.

I've tried calling the consulate for an appointment - that's a dead end, the lines are constantly busy, even if I call dead on 8:45

I've tried my local Honorary Consul (Bedford) who stated they only do appointments for people over 60 or with mobility issues (the consulate website says they give priority to those groups - I'm not looking for priority, I just need a bloody appointment)

I've tried the consulate's online booking system, Prenota Online, but it doesn't have the option to book passport appointments (even though such a section is on
)

I have my MOD1 form, my old passport and my new photos, literally all I need is an appointment for someone to take them off me and give me a new passport, can anyone offer any advice?

Thanks in advance,

Stefan
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Old Sep 4th 2017, 12:17 pm   #2
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Default Re: Renewing Italian passport - Losing my patience

The only option I can find is by calling for an appointment on 0287 583 1634 from 8.45 -13.00. Are you registered at AIRE or an anagrafe in Italy - you need to be.
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Old Sep 5th 2017, 8:43 am   #3
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Default Re: Renewing Italian passport - Losing my patience

I'm registered at AIRE, what's that the number for? I cant find it anywhere
EDIT: nevermind, it's the london consulate. I'm trying that again

Last edited by Charax; Sep 5th 2017 at 8:49 am.
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Old Sep 5th 2017, 8:52 am   #4
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Default Re: Renewing Italian passport - Losing my patience

Quote:
Originally Posted by Charax View Post
I'm registered at AIRE, what's that the number for? I cant find it anywhere
EDIT: nevermind, it's the london consulate. I'm trying that again
I found it here:


Prenotazione passaporto tramite call centre
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Old Nov 22nd 2017, 12:03 pm   #5
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Default Re: Renewing Italian passport - Losing my patience

Hello there, just wondering if you managed to finally get your appointment?
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Old Nov 22nd 2017, 12:24 pm   #6
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Default Re: Renewing Italian passport - Losing my patience

Hi! thanks for checking in

Yes, I finally got my appointment on the 2nd of November and got my new passport. once I actually got to the consulate it was relatively simple, it was everything before that which was stressful:

I took a week off work to phone the consulate, after the first two days of trying and failing, I downloaded an autodialler app on my phone and set it to call the consulate every 10 seconds until it got through. Took about half an hour, but that got me into the call queue

When I finally got through to someone (who was very nice) I got my appointment booked for 11:10am on the 2nd of November. bear in mind I was calling in september, there is a LONG wait.

Got my appointment confirmed and booked in Prenota online (as I noted in my initial post, you cannot book a passport appointment online, even though their youtube video shows you being able to do it, but if you book over the phone, it will appear on the website)

Got into London on the 1st, had to get a new set of passport photos taken (wrong size, and most photo booths have vague settings like "US Visa size" and "EU Identity card size"). Made it to the consulate just before they opened at 8:45, there was already a queue of about 30-50 people, so I'm glad I got there early, was seen at about 9, handed over the documents, they took my biometrics and I waited to be called to pay & collect, all told I was out by about 10, before my appointment would have been. HIGHLY recommend getting there early, regardless of appointment time.

Well, thankfully I don't have to do that for another decade! When I posted this thread I noted that I'd searched online and found very little of use, so hopefully this can help others in the same situation. It's pretty ridiculous that I had to use an autodialler to get through in the first place, but the rest of the process was ok.

Couldn't make the work trip, obviously, so they rescheduled for the 5th of November and I got back on the 11th, no passport problems at all
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Old Nov 26th 2017, 11:50 am   #7
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Default Re: Renewing Italian passport - Losing my patience

Wonderful news. I am glad you finally got your passport, I am planning to try and get my appointment this week, I will try every morning, just wondering if you could share the name of the app you used? Thank you so much for all your help.
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Old Nov 26th 2017, 1:57 pm   #8
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Default Re: Renewing Italian passport - Losing my patience

Quote:
Originally Posted by Charax View Post
Hi! thanks for checking in

Yes, I finally got my appointment on the 2nd of November and got my new passport. once I actually got to the consulate it was relatively simple, it was everything before that which was stressful:

I took a week off work to phone the consulate, after the first two days of trying and failing, I downloaded an autodialler app on my phone and set it to call the consulate every 10 seconds until it got through. Took about half an hour, but that got me into the call queue

When I finally got through to someone (who was very nice) I got my appointment booked for 11:10am on the 2nd of November. bear in mind I was calling in september, there is a LONG wait.

Got my appointment confirmed and booked in Prenota online (as I noted in my initial post, you cannot book a passport appointment online, even though their youtube video shows you being able to do it, but if you book over the phone, it will appear on the website)

Got into London on the 1st, had to get a new set of passport photos taken (wrong size, and most photo booths have vague settings like "US Visa size" and "EU Identity card size"). Made it to the consulate just before they opened at 8:45, there was already a queue of about 30-50 people, so I'm glad I got there early, was seen at about 9, handed over the documents, they took my biometrics and I waited to be called to pay & collect, all told I was out by about 10, before my appointment would have been. HIGHLY recommend getting there early, regardless of appointment time.

Well, thankfully I don't have to do that for another decade! When I posted this thread I noted that I'd searched online and found very little of use, so hopefully this can help others in the same situation. It's pretty ridiculous that I had to use an autodialler to get through in the first place, but the rest of the process was ok.

Couldn't make the work trip, obviously, so they rescheduled for the 5th of November and I got back on the 11th, no passport problems at all
Great news for you and aren't you lucky that Italian passports now last for 10 years instead of just 5?
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Old Nov 26th 2017, 3:14 pm   #9
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Default Re: Renewing Italian passport - Losing my patience

Quote:
Originally Posted by Lobra View Post
Wonderful news. I am glad you finally got your passport, I am planning to try and get my appointment this week, I will try every morning, just wondering if you could share the name of the app you used? Thank you so much for all your help.
Of course, it was Auto Redial by Water (can't link because I have less than 5 posts, but it's on the Play store), I'm sure many apps will do the same thing but it was nice and easy to set up

Quote:
Originally Posted by Lorna at Vicenza View Post
Great news for you and aren't you lucky that Italian passports now last for 10 years instead of just 5?
Very lucky! although my last one was issued in 2007 and lasted 10 years as well, not sure about the one before that. Hopefully I'll have gone through british citizenship by then and it'll be less of an issue
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