Lorna at Vicenza

If it's an Enel bill, halfway down on the left handside of the page you'll see, Dati Fornitura.

Underneath that mine says Tipologia Contratto : Uso domestico residente.


I think it's only electricity that is cheaper though with proof of residency. Don't think gas changes.

indiebird

Sounds perfectly straightforward to me with the state of Italian Electrics!!

Lorna at Vicenza

Funerals, is that for when you've stuck your head in the gas oven coz you can't afford to pay your bills ? Bizzarre

lindaf

It's not strange, just the Italian way!!

Thanks - I can see on my ENEL bill Uso Domestico Residente so that one's OK.

lindaf

It was information that I received with the ETRA bill that started me thinking about resident charges. The information lists the charges for Residenti and Non Residenti but under Tipo Fattura on my bill it only says Uso Domestico and nothing about whether it thinks I am a resident or not.

Do Telecom Italia have different charges for resident/non resident?

Lorna at Vicenza

I wrote this post in September last year.
Yesterday I got a letter from Enel dated Rome 04/02/2010 that basically says:

Your request n. ***** has not been successful due to incongruences in your contractual data and therefore your actual contractual position remains unchanged.

Any other info can be obtained by visiting our website or ringing our customer service number.


How bloody unhelpful is that??? What is the point of sending such a stupid letter without saying what the incongruences are !!!! All I wanted to do was move from one type of Enel contract to another Enel type contract. No other parties or companies were involved. What is their goddamn problem ?

Now I'll have to see how long it takes me to get through to the so called customer service helpline.

37100

don't envy your task, Lorna.

clint

I always use their call back service so far so good

Isakat

We got our bill from ENEL yesterday( 403 euro!!) with an explanation about the new way of charging, depending on time and day of the week.
I will get to grips with it this weekend as we must reduce our bill.

LivingHere

We got the letter a couple of weeks ago but with no start date. It just said within six months. I have already started only using the washing machine "off peak" but haven't made any other changes yet.

indiebird

yup we got one of those this week. Rather than the price being reduced overnight, it will be going up for daytime use..... I think??!! Your bill seemed high Isakat. Must admit though we are very careful with the leccy and this house is quite small so maybe that makes a difference .... gas. Now theres where our bills are crazy. Especially over winter when we have the central heating on.....

TestaRossa

I think, but I'm not completely sure on this, that the change over is happening now, my porter was over saying something about how the reading hadn't gone through this month or wasn't going through from my meter, don't know if it was theirs too, I suspect it might have been and the porter had to read it manually. ENEL had been to the main house I think, about it. It was all a little unclear, and a bit complicated. I got the impression it was related to the change over though. So keep an eye on your meters if they are the automatic kind. Our bill was nearly 400€ - I think we had our electric heaters on more to try and keep the gas down. It has worked as the last gas bill was €800 and normally that one is over €1k. So overall I probably saved around €300, which isn't to be sneezed at!!

Cherry B

Just to give you another example of saving with a 'residente' ENEL contract, we just sent a declaration of residency for over 5 years paying incorrectly a non-residente rate, and just received a cheque in the post for over 700 Euro refund of over spending all these years! U see, miracles do happen, even if not very often in italy

(Nearly went to buy shoes and handbags with my new winnings, but the day after got gas, RAI, water, Condominio bills all adding up to over 1000 Euro so that quickly got cancelled out!)

Another real saving however has got to be, Vodafone station, said goodbye along time ago to Telecom.

Lorna at Vicenza

Five minutes of listening to a robot and pressing the 1, 2, 3 or 4 button to move on and then five minutes of listening to crappy, repeated music, I got through to a real live person.

I was told that the incongruences were probably due to a mistake in details on my original request but that she couldn't be sure.

I told her I didn't fill out anything for the original request and that one of the Enel lackeys did all the paperwork sitting at my kitchen table.

"ah well" she said, "that request never went through did it so just send us a fax or look up what you want on our website."

Fat lot of help that call was. Hope the numero verde was free of charge.

Lorna at Vicenza

Great news about the refund. Shame about all the other bills coming in the very next day though.
In one hand and straight out the other ......... I know that feeling.